mirror of
https://github.com/itflow-org/itflow
synced 2026-02-28 02:44:53 +00:00
Feature: Ticket Bulk Actions Assign Tech has been added, still work in progress, update ticket reply added tech notification add logging, do not allow to assign ticket on closed ticket and more refinements
This commit is contained in:
johnnyq
397
tickets.php
397
tickets.php
@@ -102,11 +102,9 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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</small>
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</h3>
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<div class='card-tools'>
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<div class="float-left">
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<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
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<i class="fas fa-plus mr-2"></i>New Ticket
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</button>
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</div>
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<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
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<i class="fas fa-plus mr-2"></i>New Ticket
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</button>
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</div>
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</div>
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<div class="card-body">
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@@ -123,19 +121,34 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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</div>
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</div>
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<div class="col-sm-8">
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<div class="btn-group btn-group-lg float-right">
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<button class="btn btn-outline-dark dropdown-toggle" style="border-top-right-radius: 0; border-bottom-right-radius: 0;" type="button" id="dropdownMenuButton"
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data-toggle="dropdown">
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<i class="fa fa-fw fa-envelope"></i> My Tickets
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="?status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
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<a class="dropdown-item " href="?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
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<div class="float-right">
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<div class="btn-group">
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<button class="btn btn-outline-dark dropdown-toggle" style="border-top-right-radius: 0; border-bottom-right-radius: 0;" type="button" id="dropdownMenuButton"
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data-toggle="dropdown">
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<i class="fa fa-fw fa-envelope"></i> My Tickets
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="?status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
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<a class="dropdown-item " href="?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
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</div>
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<a href="?assigned=unassigned" class="btn btn-outline-danger"><i class="fa fa-fw fa-exclamation-triangle"></i>
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Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong></a>
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<!-- <a href="#" class="btn btn-outline-info"><i class="fa fa-fw fa-cogs"></i> Tasks</a>-->
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<div class="dropdown ml-2" id="multiActionButton" hidden>
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<button class="btn btn-default dropdown-toggle" type="button" data-toggle="dropdown">
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<i class="fas fa-fw fa-list mr-2"></i>Selected (<span id="selectedCount">0</span>)
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
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<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
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</a>
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</div>
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</div>
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</div>
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<a href="?assigned=unassigned" class="btn btn-outline-danger"><i class="fa fa-fw fa-exclamation-triangle"></i>
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Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong></a>
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<!-- <a href="#" class="btn btn-outline-info"><i class="fa fa-fw fa-cogs"></i> Tasks</a>-->
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</div>
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</div>
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</div>
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@@ -235,196 +248,210 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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</div>
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</form>
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<hr>
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<div class="table-responsive-sm">
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<table class="table table-striped table-borderless table-hover">
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<thead class="text-dark <?php if ($num_rows[0] == 0) {
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echo "d-none";
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} ?>">
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<tr>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">Number</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">Subject</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">Client / Contact</a>
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</th>
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<?php if ($config_module_enable_accounting) {
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?>
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<th class="text-center"><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_billable&order=<?php echo $disp; ?>">Billable</a>
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<form id="multi_actions" action="post.php" method="post">
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<input type="hidden" name="csrf_token" value="<?php echo $_SESSION['csrf_token'] ?>">
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<div class="table-responsive-sm">
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<table class="table table-striped table-borderless table-hover">
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<thead class="text-dark <?php if ($num_rows[0] == 0) {
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echo "d-none";
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} ?>">
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<tr>
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<td class="pr-0">
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<div class="form-check">
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<input class="form-check-input" id="selectAllCheckbox" type="checkbox" onclick="checkAll(this)">
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</div>
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</td>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">Number</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">Subject</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">Client / Contact</a>
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</th>
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<?php
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}
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?>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">Priority</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">Status</a>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">Assigned</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">Last Response</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_created_at&order=<?php echo $disp; ?>">Created</a>
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</th>
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</tr>
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</thead>
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<tbody>
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<?php
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while ($row = mysqli_fetch_array($sql)) {
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$ticket_id = intval($row['ticket_id']);
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$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_status = nullable_htmlentities($row['ticket_status']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
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if (empty($ticket_updated_at)) {
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if ($ticket_status == "Closed") {
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$ticket_updated_at_display = "<p>Never</p>";
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} else {
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$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
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}
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} else {
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$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
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}
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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$client_id = intval($row['ticket_client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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$contact_id = intval($row['ticket_contact_id']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_title = nullable_htmlentities($row['contact_title']);
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$contact_email = nullable_htmlentities($row['contact_email']);
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$contact_phone = formatPhoneNumber($row['contact_phone']);
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$contact_extension = nullable_htmlentities($row['contact_extension']);
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$contact_mobile = formatPhoneNumber($row['contact_mobile']);
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if ($ticket_status == "Pending-Assignment") {
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$ticket_status_color = "danger";
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} elseif ($ticket_status == "Assigned") {
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$ticket_status_color = "primary";
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} elseif ($ticket_status == "In-Progress") {
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$ticket_status_color = "success";
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} elseif ($ticket_status == "Closed") {
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$ticket_status_color = "dark";
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} elseif ($ticket_status == "Auto Close") {
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$ticket_status_color = "dark";
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} elseif ($ticket_status == "Client-Replied") {
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$ticket_status_color = "warning";
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} else{
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$ticket_status_color = "secondary";
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}
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if ($ticket_priority == "High") {
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$ticket_priority_color = "danger";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_color = "warning";
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} else{
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$ticket_priority_color = "info";
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}
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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if ($ticket_status == "Closed") {
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$ticket_assigned_to_display = "<p>Not Assigned</p>";
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} else {
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$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
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}
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} else {
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$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
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}
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if (empty($contact_name)) {
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$contact_display = "-";
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} else {
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$contact_display = "$contact_name<br><small class='text-secondary'>$contact_email</small>";
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}
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$asset_id = intval($row['ticket_asset_id']);
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$vendor_id = intval($row['ticket_vendor_id']);
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?>
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<tr class="<?php if(empty($ticket_updated_at)) { echo "text-bold"; }?>">
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<td>
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
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<span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span>
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</a>
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</td>
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<td>
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
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</td>
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<td>
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<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
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<div class="mt-1"><?php echo $contact_display; ?></div>
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</td>
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<?php if ($config_module_enable_accounting) {
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?>
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<td class="text-center">
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<a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
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?>
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<th class="text-center"><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_billable&order=<?php echo $disp; ?>">Billable</a>
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</th>
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<?php
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if ($ticket_billable == 1) {
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echo "<span class='badge badge-pill badge-success'>$</span>";
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} else {
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echo "<span class='badge badge-pill badge-secondary'>X</span>";
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}
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?></td>
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<?php
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}
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}
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?>
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<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a></td>
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<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
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<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
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<td><?php echo $ticket_updated_at_display; ?></td>
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<td>
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<?php echo $ticket_created_at_time_ago; ?>
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<br>
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<small class="text-secondary"><?php echo $ticket_created_at; ?></small>
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</td>
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</tr>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">Priority</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">Status</a>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">Assigned</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">Last Response</a>
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</th>
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<th><a class="text-dark"
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href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_created_at&order=<?php echo $disp; ?>">Created</a>
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</th>
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</tr>
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</thead>
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<tbody>
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<?php
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if ($ticket_status !== "Closed") {
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// Temp performance boost for closed tickets, until we move to dynamic modals
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while ($row = mysqli_fetch_array($sql)) {
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$ticket_id = intval($row['ticket_id']);
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$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_status = nullable_htmlentities($row['ticket_status']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
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if (empty($ticket_updated_at)) {
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if ($ticket_status == "Closed") {
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$ticket_updated_at_display = "<p>Never</p>";
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} else {
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$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
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}
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} else {
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$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
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}
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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$client_id = intval($row['ticket_client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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$contact_id = intval($row['ticket_contact_id']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_title = nullable_htmlentities($row['contact_title']);
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$contact_email = nullable_htmlentities($row['contact_email']);
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$contact_phone = formatPhoneNumber($row['contact_phone']);
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$contact_extension = nullable_htmlentities($row['contact_extension']);
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$contact_mobile = formatPhoneNumber($row['contact_mobile']);
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if ($ticket_status == "Pending-Assignment") {
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$ticket_status_color = "danger";
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} elseif ($ticket_status == "Assigned") {
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$ticket_status_color = "primary";
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} elseif ($ticket_status == "In-Progress") {
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$ticket_status_color = "success";
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} elseif ($ticket_status == "Closed") {
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$ticket_status_color = "dark";
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} elseif ($ticket_status == "Auto Close") {
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$ticket_status_color = "dark";
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} elseif ($ticket_status == "Client-Replied") {
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$ticket_status_color = "warning";
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} else{
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$ticket_status_color = "secondary";
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}
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require "ticket_assign_modal.php";
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if ($ticket_priority == "High") {
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$ticket_priority_color = "danger";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_color = "warning";
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} else{
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$ticket_priority_color = "info";
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}
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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if ($ticket_status == "Closed") {
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$ticket_assigned_to_display = "<p>Not Assigned</p>";
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} else {
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$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
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}
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} else {
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$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
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}
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require "ticket_edit_priority_modal.php";
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if (empty($contact_name)) {
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$contact_display = "-";
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} else {
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$contact_display = "$contact_name<br><small class='text-secondary'>$contact_email</small>";
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}
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$asset_id = intval($row['ticket_asset_id']);
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$vendor_id = intval($row['ticket_vendor_id']);
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?>
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<tr class="<?php if(empty($ticket_updated_at)) { echo "text-bold"; }?>">
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<td class="pr-0">
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<div class="form-check">
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<input class="form-check-input" type="checkbox" name="ticket_ids[]" value="<?php echo $ticket_id ?>">
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</div>
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</td>
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<td>
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
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<span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span>
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||||
</a>
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</td>
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<td>
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||||
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
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</td>
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<td>
|
||||
<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
|
||||
|
||||
<div class="mt-1"><?php echo $contact_display; ?></div>
|
||||
</td>
|
||||
<?php if ($config_module_enable_accounting) {
|
||||
?>
|
||||
<td class="text-center">
|
||||
<a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
|
||||
<?php
|
||||
if ($ticket_billable == 1) {
|
||||
echo "<span class='badge badge-pill badge-success'>$</span>";
|
||||
} else {
|
||||
echo "<span class='badge badge-pill badge-secondary'>X</span>";
|
||||
}
|
||||
?></td>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a></td>
|
||||
<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
|
||||
<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
|
||||
<td><?php echo $ticket_updated_at_display; ?></td>
|
||||
<td>
|
||||
<?php echo $ticket_created_at_time_ago; ?>
|
||||
<br>
|
||||
<small class="text-secondary"><?php echo $ticket_created_at; ?></small>
|
||||
</td>
|
||||
</tr>
|
||||
|
||||
<?php
|
||||
|
||||
if ($ticket_status !== "Closed") {
|
||||
// Temp performance boost for closed tickets, until we move to dynamic modals
|
||||
|
||||
require "ticket_assign_modal.php";
|
||||
|
||||
require "ticket_edit_priority_modal.php";
|
||||
|
||||
if ($config_module_enable_accounting) {
|
||||
require "ticket_edit_billable_modal.php";
|
||||
}
|
||||
|
||||
if ($config_module_enable_accounting) {
|
||||
require "ticket_edit_billable_modal.php";
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
}
|
||||
?>
|
||||
|
||||
?>
|
||||
|
||||
</tbody>
|
||||
</table>
|
||||
</div>
|
||||
</tbody>
|
||||
</table>
|
||||
</div>
|
||||
<?php require_once "ticket_bulk_assign_modal.php"; ?>
|
||||
</form>
|
||||
<?php require_once "pagination.php";
|
||||
?>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<script src="js/multi_actions.js"></script>
|
||||
|
||||
<?php
|
||||
require_once "ticket_add_modal.php";
|
||||
|
||||
require_once "footer.php";
|
||||
|
||||
?>
|
||||
|
||||
Reference in New Issue
Block a user