johnnyq
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6e03857c6c
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Show whether each ticket reply was emailed and who to: replies are marked Email reply, Public note or Internal, an email reply lists each recipient with their email's state from the mail queue (sent, waiting, retrying, failed with why, cancelled) and a Mail Queue link for admins, sending says how many it went to or why it didn't go, and editing an emailed reply says the client keeps what was sent; database 3.4.8 adds ticket_replies.ticket_reply_emailed and ticket_reply_emailed_to and email_queue.email_ticket_reply_id, matching the mail queue's update and resolved emails to their replies; bulk reply, bulk resolve and the API record it too
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2026-10-26 12:51:28 -04:00 |
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johnnyq
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96076d295e
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Ticket emails carry the conversation: the new message first, then earlier public replies newest first and the request, as short plain-text excerpts without pictures, cut when long, with the rest counted after four, never internal notes, archived replies or the portal's resolve, reopen and close lines; resolved, closed, work booked, watcher added, assigned to you, client replied and the SLA alerts all carry it, so resolving with the Resolve button or on the board no longer sends an empty Resolved email; the inbox preview line is the start of the message or what happened instead of the number and subject; the new ticket email to a client's colleagues shows what was asked for portal and agent tickets but never an emailed ticket's words, and the emailed-ticket confirmation still doesn't repeat them; the email parser cuts a plain-text reply at the reply line too; adds emailPlainText, ticketEmailHistory, ticketEmailExcerpt and ticketEmailPreview and a history block in emailHtml; changelog
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2026-10-24 13:27:48 -04:00 |
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johnnyq
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9457442804
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Emails stage 3: every email now goes through emailQueue and the shared layout - the client portal invite sends a link to set a password (or to sign in with Microsoft) instead of the password itself, offered on New Contact as well as Edit through portalMailInvite, with Forgot password, password changed and two-step sign-in emails through portalMailPasswordReset and portalMailAccountChange; shared link and code emails with the note quoted and the whole link printed under the button, replacing shareMailHtml and shareQueueMail; calendar invitations, updates and cancellations with when, repeats, where, the description and a join button; Email on the contacts and clients lists in the layout from one of the configured mailboxes with an optional greeting and send time, leaving out archived contacts and contacts without an address, each address once, nothing queued without mail set up, through emailBulkSend and emailBulkPost with a shared bulk_email_fields window; Admin > Mail > Previews shows all 52 emails built by their real senders on sample records inside a rolled-back transaction with emailQueue capturing and custom actions off, with computer and phone widths and Send me a copy; emailHtml gains content and button show_url, emailQueue gains queued_at and always so billing still queues as before, plus emailMailboxes and emailTestSend; ticketMailCreated, ticketMailReply, ticketMailWatchersAdded, ticketMailTaskApproval, ticketMailClosedReply, ticketSlaAlert and billingMailCardSaved moved into functions; fixes Email on the contacts list queuing mail to contacts with no address, the clients list including archived contacts, and both taking any From address posted; changelog updated
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2026-10-17 23:26:25 -04:00 |
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johnnyq
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0a4aabbf9a
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Emails stage 2: agent and staff emails in the shared email layout with an Open in ITFlow button - assigned to you (assignee pick, Bulk Action, New Ticket and Edit, several at once as one list, recurring tickets the same way, nothing when assigning yourself), new ticket to the new-ticket address (portal, email or scheduled, with what they wrote), client replied to the assigned agent (portal or email, with the reply), SLA at risk and missed to the SLA alert address and the assigned agent, scheduled work and its cancellation to the agent, contact and watchers with the calendar file, a new agent's sign in details, account changes, new device and failed MFA sign in alerts, a login sent back through a shared link, the Admin > Mail test email and the portal's saved card confirmation; nothing is queued when outgoing mail is not set up; fixes backslashes before apostrophes in the parser's new ticket and reply emails, emails skipped when no SMTP host was set for Microsoft 365 or Google mail, and the saved card email's wording; adds emailSettings(), emailReady() and cal_str to functions/email.php, the ticket agent email functions, userMailNewAccount() and userMailSignInAlert(), a new sendSlaAlert() signature, removes userQueueMail() and updates the changelog
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2026-10-17 22:47:52 -04:00 |
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johnnyq
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5f88ce4f8a
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Emails stage 1: one email layout for everything ITFlow sends in new functions/email.php, with emailHtml carrying the billing look plus the reply line kept first, inbox preview text, a quoted message block made safe through documentHtmlPurify with images pointed at the install, a callout and a contact line, emailFrom reading the sender from the settings as saved, and emailQueue escaping raw values for the mail queue with a greeting and footnote per recipient, billingEmailHtml now a wrapper so billing emails are unchanged; ticket emails to clients rebuilt on it through ticketEmailContent and ticketMailSend, replacing ticketMailContactAndWatchers, ticketMailCompany and getTicketSlaEmailNotice, covering a ticket opened by an agent, on a schedule or from an email, replies, resolved with when it closes and a reopen button, closed with a feedback button, watcher added, the reply to a closed ticket, public replies through the API, bulk reply and bulk resolve, and task approval requests, each saying why the recipient gets it instead of the collaborator block, new tickets showing the SLA response time and asking Urgent and High tickets to phone, subjects unchanged so threading and parsing keep working; tickets auto-closed by the nightly run now send the closed email when client notifications are on; fixes scheduled tickets never emailing the contact or the new-ticket address because recurringTicketRaise did not load those settings, and a backslash before apostrophes in the subject and sender name of the emailed-ticket reply; changelog updated
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2026-10-17 22:19:44 -04:00 |
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