johnnyq
3dc1205a55
Ticket templates stage 2: fill-ins - words in square brackets other than the ones filled in from the ticket, like [Employee Name] or [Start Date], are asked for when a ticket is raised from a template on New Ticket, once for all tickets in the New Tickets windows of the assets and clients lists, and once on a recurring ticket for every ticket it raises, then filled in wherever they appear in the subject, details and tasks and kept on the ticket in a Fill-ins card where a blank one can be answered later and goes in where it is still waiting, with each change in the ticket's history; on the template's page each fill-in can be made text, a date, a list of choices or yes or no, required, given help, renamed along with its text and tasks, added without being in the text, and dragged into order (migration 3.2.0 adds ticket_template_fill_ins, ticket_fill_ins and recurring_ticket_fill_ins, and task_templates.task_template_when_fill_in and task_template_when_value); a template's task can be for one answer only, dropping out of New Ticket as answers are given and kept when its answer is not given or no longer offered; project template tickets keep their fill-ins unanswered to answer on the ticket; addTasksFromTicketTemplate replaced by ticketTemplateAddTasks; fixes Add Task adding a row for every time the New Ticket or recurring ticket window had been opened, and Save doing nothing when a required field was empty on a tab that was not showing; changelog updated
2026-10-18 00:44:01 -04:00
johnnyq
0a4aabbf9a
Emails stage 2: agent and staff emails in the shared email layout with an Open in ITFlow button - assigned to you (assignee pick, Bulk Action, New Ticket and Edit, several at once as one list, recurring tickets the same way, nothing when assigning yourself), new ticket to the new-ticket address (portal, email or scheduled, with what they wrote), client replied to the assigned agent (portal or email, with the reply), SLA at risk and missed to the SLA alert address and the assigned agent, scheduled work and its cancellation to the agent, contact and watchers with the calendar file, a new agent's sign in details, account changes, new device and failed MFA sign in alerts, a login sent back through a shared link, the Admin > Mail test email and the portal's saved card confirmation; nothing is queued when outgoing mail is not set up; fixes backslashes before apostrophes in the parser's new ticket and reply emails, emails skipped when no SMTP host was set for Microsoft 365 or Google mail, and the saved card email's wording; adds emailSettings(), emailReady() and cal_str to functions/email.php, the ticket agent email functions, userMailNewAccount() and userMailSignInAlert(), a new sendSlaAlert() signature, removes userQueueMail() and updates the changelog
2026-10-17 22:47:52 -04:00
johnnyq
64d938db7f
Tickets modernization: list redesign with Open/Mine/Unassigned/Needs reply/Waiting/Overdue/Scheduled/Closed/All views, whose-move indicator, SLA and due badges, in-row status/priority/agent pickers, collapsible filters and phone layout; kanban board redesign with drag-to-resolve/reopen rules and dark mode; new ticket quick look modal; New Ticket modal with asset/contact prefill and already-open warning; Edit Ticket modal rework; recurring tickets list rework with pause/resume, raise now, plain-language schedules, next-run preview and bulk actions, cron skips paused and raises missed runs once; shared ticket tables on asset/contact/location/vendor/project pages; Also open card on ticket detail; portal waiting-on-your-reply status; merge limited to same client; closed tickets no longer editable from modals or API; consistent access checks across ticket modals, post handlers and ajax endpoints; new functions/ticket.php helpers; removed recurring_ticket_model.php; DB 2.8.5 adds recurring_ticket_paused_at and cleans orphaned recurring ticket rows
2026-10-15 15:29:10 -04:00
johnnyq
3acb1ad754
Fix ticket creation emails always saying Open, API tickets staying New when assigned, and the bulk assignee list filter
2026-09-03 17:18:32 -04:00
johnnyq
ac175e7dc0
Add SLA response target to ticket created emails, with a call-in note on High and Urgent
2026-08-27 15:03:31 -04:00
johnnyq
46a63b191c
Fix bulk recurring ticket priority change denying access to all non-admin users
2026-08-08 12:59:31 -04:00
johnnyq
abb724b40b
Removed Orphaned vars
2026-08-06 14:03:44 -04:00
johnnyq
b3744e9ed5
More sweeps to replace select * with actual returned column names dramatically reduces php memory usage and speeds up processing dramatically especially in the crons since they run all the time
2026-08-06 13:10:23 -04:00
johnnyq
e74307eaea
Feature: Add Dynamic Task editing in add ticket and add recurring ticket, recurring tickets now have their own task table as well
2026-07-29 17:48:41 -04:00
johnnyq
bc64c9e3d1
Feature: Abiliry to assign Ticket Templates to Recurring Tickets
2026-07-29 15:55:14 -04:00
johnnyq
d08ef6184a
Add optional ticket SLAs
...
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
2026-07-29 00:00:42 -04:00
johnnyq
af51c4316f
Updated validateCSRFToken to automatically grab and compare get or post csrf token no longer need to pass an argument to the function which fixed the issue if no hash was present
2026-07-24 13:40:37 -04:00
johnnyq
9d540f4bfe
Replace Function customAction() with triggerCustomAction()
2026-07-14 17:43:55 -04:00
johnnyq
b8873039a4
Rename Functions: flash_alert, sanitizeFilename and display_folder_options using camelCase instead to match other custom php functions
2026-07-14 17:41:41 -04:00
johnnyq
f1836c70cd
Replace Function logAction() with logAudit()
2026-07-14 17:35:23 -04:00
johnnyq
b57ddc0e5c
Replace Function sanitizeInput() with just escapeSql() and update all instances throughout
2026-07-14 17:17:50 -04:00
johnnyq
a819dff19a
Mail: Update mail configuration check to use smtp_provider instead of smtp_host as host is blank upon using oath2
2026-06-24 12:47:41 -04:00
johnnyq
b394f484d3
Fix Vars add empty value placeholder for Ticket Frequency
2026-03-09 15:29:22 -04:00
johnnyq
ada336ceea
Update var names
2026-03-09 15:16:29 -04:00
johnnyq
3be815c749
Recurring tickets: enforceClientAccess in POST
2026-03-06 14:35:19 -05:00
johnnyq
9213249f7b
Recurring Ticket: Add missing CSRF checks
2026-03-01 21:21:37 -05:00
johnnyq
0a30300bde
replace all instances of mysqli_fetch_array with mysqli_fetch_assoc for better performance and memory usage
2026-01-14 17:30:23 -05:00
johnnyq
a79ce23ae5
Fix randomString() to generate cryptographically secure URL-safe tokens, reduced url keys to 32 Characters for performance and easy copy and paste and compatibility while still mainitaining ubreakable cryptographic keys
2025-12-18 14:24:53 -05:00
johnnyq
99e2487d2b
Fix dupe race condition with ticket, invoice, quote, project, recurring ticket numbering when being created in parallel Atomically update and get the next ticket number in one SQL query everywhere.
2025-11-28 14:14:46 -05:00
johnnyq
82da54740f
Moved recurring ticket posts to its own post file
2025-10-29 15:58:04 -04:00
