johnnyq
cdb4a43b89
Major UI/UX overhaul on Tickets listing / Kanban and ticket details
2026-08-01 14:12:03 -04:00
johnnyq
162a597da9
Add SLA pausing, SLA reports, SLA filtering and kanban SLA state (phase 3)
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Statuses can be flagged to pause the resolution clock; sla_history records the intervals a ticket's clock actually ran and the deadline is re-based on remaining budget when it resumes. Adds SLA Summary and SLA by Client reports, an SLA state filter on the ticket list, SLA colouring on kanban cards, and an Urgent column on the Tickets by Client report. DB update 2.5.1. Also fixes resolution SLA verdicts being skipped when resolving via kanban or the client portal.
2026-07-29 13:02:27 -04:00
johnnyq
07c73a6a04
Add Urgent Priority, move Per Client SLA Settings to notes tab in client add / edit modal remove unnessesary sla admin setting for client overide
2026-07-29 00:49:31 -04:00
johnnyq
b3f959ac55
Use Short echo tags across the code
2026-07-28 18:47:52 -04:00
johnnyq
7bc47a58fe
Replace Function nullable_htmlentities() with just escapeHtml() and update all instances throughout
2026-07-14 17:10:45 -04:00
johnnyq
8da3a107fb
Rename plugins to libs and update all file references
2026-07-10 13:24:20 -04:00
johnnyq
ccaf15268c
Add a 0 IN ticket_client_id for no client tickets so agents that are restricted to certain clients and still view no clients in tickets list by using a , also restrict change clients on tickets for restricted agents
2026-02-14 15:06:17 -05:00
johnnyq
f39e6ccbc9
Remove old ticket merge code, rename kanban_v2 to to just kanban
2026-02-03 17:20:19 -05:00
wrongecho
1712d34846
Kanban - move to v2 (rewritten style)
2026-01-21 13:15:23 +00:00
johnnyq
0a30300bde
replace all instances of mysqli_fetch_array with mysqli_fetch_assoc for better performance and memory usage
2026-01-14 17:30:23 -05:00
johnnyq
edabc5c33f
rename /user/ to /agent/ and update links to use agent/ instead
2025-09-23 18:04:23 -04:00
