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itflow
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15 Commits

Author SHA1 Message Date
johnnyq 426b07a093 Fix issue with ulauts in the subject field of tickets opened using email parser. Removed htmlentities on subject replaced with the new inputSanitize See https://forum.itflow.org/d/111-umlauts-are-replaced-in-the-subjects 2023-03-03 12:14:29 -05:00
johnnyq e42095a85e Tidy code 2023-03-01 16:26:41 -05:00
Marcus Hill 5bb4296f14 Adjust core files to 4 spaces 2023-02-12 14:40:10 +00:00
Marcus Hill 615f317d2b General cleanup/formatting 2023-02-09 12:29:12 +00:00
Marcus Hill 6c0e7c5b26 - Use PHP Mime Mail Parser library for better parsing of email message encoding (requires php-mailparse extension) 
- Move reply code to own function
- Replies from other registered client contacts are nicely shown (and visible in portal) even if they aren't the ticket contact
- Fixed bug where ticket numbers didn't increase when creating 2 tickets in the same loop
 2023-01-31 17:43:53 +00:00
Marcus Hill b1a1b8d675 - Add functionality for unregistered contacts to auto-register and raise tickets based on the configured client domain (client > website) 
- Change logic for Processed emails - now moved to a folder under the inbox called ITFlow_Processed
- Add flagging for unprocessed emails (for closed tickets and contacts that couldn't be registered)
- General housekeeping
 2023-01-31 00:23:31 +00:00
wrongecho b19c7a6f49
Merge branch 'master' into code-tidy 2023-01-23 19:21:43 +00:00
Marcus Hill 2c7a704b6b Remove redundant (default) arguments 2023-01-21 17:26:06 +00:00
Marcus Hill fb6848f508 Add configuration setting to control whether clients should get automatic ticket-related emails (ticket open/close) 2023-01-21 15:47:01 +00:00
Marcus Hill 4e5729bb8a Update new ticket email to use email function, small bugfix for subject line 2022-12-18 14:36:15 +00:00
Marcus Hill 2e69160493 Add email notification for tickets raised via email 2022-12-18 11:42:59 +00:00
Marcus Hill 580a6cf53e Adjust client reply type to Client, not public. Public is for agent replies that are customer visible 2022-12-17 23:18:14 +00:00
johnnyq d2fdc5f7d8 Spruce up the share UI modal and client logins 2022-12-14 22:18:44 -05:00
johnnyq 83bcae3962 Parse Tickets based off of configured Ticket Prefix 2022-12-12 19:44:55 -05:00
johnnyq 791125a060 Rename email parser file 2022-12-12 19:25:47 -05:00