itflow/agent/modals/ticket/ticket_merge.php

97 lines
3.9 KiB
PHP

<?php
require_once '../../../includes/modal_header.php';
$ticket_id = intval($_GET['ticket_id']);
$sql = mysqli_query($mysqli, "SELECT * FROM tickets
LEFT JOIN clients ON client_id = ticket_client_id
WHERE ticket_id = $ticket_id
LIMIT 1"
);
$row = mysqli_fetch_array($sql);
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$client_id = intval($row['ticket_client_id']);
$client_name = nullable_htmlentities($row['client_name']);
// Generate the HTML form content using output buffering.
ob_start();
?>
<div class="modal-header bg-dark">
<h5 class="modal-title"><i class="fa fa-fw fa-clone mr-2"></i>Merge & Close <?= "$ticket_prefix$ticket_number" ?> into another ticket</h5>
<button type="button" class="close text-white" data-dismiss="modal">
<span>&times;</span>
</button>
</div>
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" id="current_ticket_id" name="ticket_id" value="<?php echo $ticket_id; ?>">
<div class="modal-body">
<div class="form-group">
<label>Ticket number to merge this ticket into <strong class="text-danger">*</strong></label>
<div class="input-group">
<div class="input-group-prepend">
<?php
// Show the ticket prefix, or just the tag icon
if (empty($ticket_prefix)) {
echo "<span class=\"input-group-text\"><i class=\"fa fa-fw fa-tag\"></i></span>";
} else {
echo "<div class=\"input-group-text\"> $ticket_prefix </div>";
}
?>
</div>
<input type="text" class="form-control" id="merge_into_ticket_number" name="merge_into_ticket_number" placeholder="Ticket number" required onfocusout="merge_into_number_get_details()">
<!-- Calls Javascript function merge_into_number_get_details() after leaving input field -->
</div>
</div>
<div class="form-group">
<label>Reason for merge <strong class="text-danger">*</strong></label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-sticky-note"></i></span>
</div>
<input type="text" class="form-control" name="merge_comment" placeholder="Comments" required>
</div>
</div>
<div class="form-group">
<div class="form-check">
<input class="form-check-input" type="checkbox" name="merge_move_replies" value="1" id="checkMoveReplies">
<label class="form-check-label" for="checkMoveReplies">
Move notes & replies to the new parent ticket
</label>
</div>
</div>
<div class="alert alert-dark" role="alert">
<i>The current ticket will be closed once merging is complete.</i>
</div>
<hr>
<div class="form-group" id="merge_into_details_div" hidden>
<h5 id="merge_into_details_number"></h5>
<p id="merge_into_details_client"></p>
<p id="merge_into_details_subject"></p>
<p id="merge_into_details_priority"></p>
<p id="merge_into_details_status"></p>
</div>
</div>
<div class="modal-footer">
<button type="submit" id="merge_ticket_btn" name="merge_ticket" class="btn btn-primary text-bold" disabled><i class="fa fa-check mr-2"></i>Merge</button>
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
<!-- Merge button starts disabled. Is enabled by the merge_into_number_get_details Javascript function-->
</div>
</form>
<!-- Ticket merge JS -->
<script src="/agent/js/ticket_merge.js"></script>
<?php
require_once '../../../includes/modal_footer.php';