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d08ef6184a
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
77 lines
3.3 KiB
PHP
77 lines
3.3 KiB
PHP
<?php
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require_once '../../includes/modal_header.php';
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$sla_id = intval($_GET['id']);
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$sql = mysqli_query($mysqli, "SELECT * FROM slas WHERE sla_id = $sla_id LIMIT 1");
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$row = mysqli_fetch_assoc($sql);
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$sla_name = escapeHtml($row['sla_name']);
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$sla_description = escapeHtml($row['sla_description']);
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$sla_response_minutes = intval($row['sla_response_minutes']);
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$sla_resolution_minutes = intval($row['sla_resolution_minutes']);
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ob_start();
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?>
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<div class="modal-header bg-dark">
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<h5 class="modal-title"><i class="fas fa-fw fa-stopwatch mr-2"></i>Editing SLA: <strong><?= $sla_name ?></strong></h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
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<input type="hidden" name="sla_id" value="<?= $sla_id ?>">
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<div class="modal-body">
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<div class="form-group">
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<label>Name <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-stopwatch"></i></span>
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</div>
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<input type="text" class="form-control" name="name" value="<?= $sla_name ?>" maxlength="200" required>
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</div>
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</div>
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<div class="form-group">
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<label>Description</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-comment"></i></span>
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</div>
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<input type="text" class="form-control" name="description" value="<?= $sla_description ?>" maxlength="500">
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</div>
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</div>
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<div class="form-group">
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<label>Response target (business minutes) <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-reply"></i></span>
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</div>
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<input type="number" class="form-control" name="response_minutes" min="1" value="<?= $sla_response_minutes ?>" required>
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</div>
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</div>
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<div class="form-group">
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<label>Resolution target (business minutes)</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-flag-checkered"></i></span>
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</div>
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<input type="number" class="form-control" name="resolution_minutes" min="1" value="<?= $sla_resolution_minutes ?: '' ?>" placeholder="Leave empty for response-only">
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</div>
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<small class="text-muted">Saving recalculates targets on open tickets using this SLA.</small>
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</div>
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</div>
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<div class="modal-footer">
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<button type="submit" name="edit_sla" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Save</button>
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<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fas fa-times mr-2"></i>Cancel</button>
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</div>
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</form>
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<?php
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require_once '../../../includes/modal_footer.php';
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