johnnyq c76882f3d2 Add RMM alerts opening tickets: a provider's Edit picks which alerts open tickets (errors, errors and warnings, or every alert) and their ticket category, and the new RMM Alerts cron job looks every minute - a new alert on a device of a linked client opens a ticket on its client and asset with priority by severity, the same alert again goes on its open ticket and reopens it if resolved, and a cleared alert notes and resolves its ticket unless someone has written on it, it was moved to another status or another of its alerts is still open; the first look after turning alerts on, or the provider back on, takes open alerts as known, as does an alert raised before its device came into ITFlow; Tactical alerts read from PATCH /alerts/ and GET /alerts/id/ with no setup in Tactical; open alerts and their tickets on the asset's RMM card, an Alerts column on the providers list, the RMM ticket source on the ticket page and list, and the new-ticket address email; database 3.6.8 adds the alert columns to rmm_providers and the rmm_alerts table; 26.11.9 changelog entries

2026-11-13 18:33:38 -05:00

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