ITFlow

IT documentation, ticketing and accounting system for small MSPs.

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About

A comprehensive, free & open-source documentation, ticket management, and accounting platform.

The Problem

• You're a small but busy managed service provider with 101 things to do. Information about your clients is unorganised, unstructured and outdated.
• For some work, you seem to spend longer looking for the relevant documentation than actually working on the issue/project.
• On top of the technical day to day, you also have to take care of the financial side of the business - consistent pricing, quotes/invoicing, and accounting.

The Solution: ITFlow

• ITFlow consolidates common MSP needs (documentation, ticketing and billing) into one unified system.

Getting Started

Self Hosting

• The best installation method is to use the install script on Ubuntu/Debian. A video walk through is available here.

  wget -O itflow_install.sh https://github.com/itflow-org/itflow-install-script/raw/main/itflow_install.sh
  bash itflow_install.sh

• Other manual installation methods are available in the docs.

Managed Hosting

• If you'd prefer, we can host ITFlow for you.

Key Features

• Client documentation - assets, contacts, domains, docs, files, passwords, and more
• Accounting / Billing - finance dashboard, quotes, invoices, accounting, expenses, etc
• Client Portal - self service quote/invoice/ticket management for clients
• Alerting - account balance, invoices, domain/SSL renewals
• Completely free & open-source alternative to ITGlue and Hudu

Roadmap / Future to-do

We track the implementation of confirmed features and bugs via TaskFlow. Use the forum to request features or raise bug reports.

Support & Contributions

Forum

For help using ITFlow, bugs, feature requests, and general ideas / discussions please use the community forum.

Contributing

If you want to improve ITFlow, feel free to fork the repo and create a pull reques. Make sure to discuss significant changes or new features with fellow contributors on the forum first. This helps ensure that your contributions are aligned with project goals, and saves time for everyone. All contributions should follow our code standards. See the contributing guide.

Contributors

Supporters

We’re incredibly grateful to the organizations and individuals who support the project - a big thank you to:

• CompuMatter
• F1 for HELP

License

ITFlow is distributed "as is" under the GPL License, WITHOUT WARRANTY OF ANY KIND. See LICENSE for details.

Security

• As of 2025, we now have a stable release of the project.
• Whilst we are confident in the safety of the code, no system is risk-free. Nearly all software has bugs. Use your best judgement before storing highly confidential information in ITFlow.
• If you have a security concern, privately report it here.