mirror of https://github.com/itflow-org/itflow
349 lines
18 KiB
PHP
349 lines
18 KiB
PHP
<?php
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// Default Column Sortby Filter
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$sort = "ticket_number";
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$order = "DESC";
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require_once "inc_all_client.php";
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// Perms
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enforceUserPermission('module_support');
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if (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
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$status = 'Closed';
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$ticket_status_snippet = "ticket_resolved_at IS NOT NULL";
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} else {
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// Default - Show open tickets
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$status = 'Open';
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$ticket_status_snippet = "ticket_resolved_at IS NULL";
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}
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if (isset($_GET['billable']) && ($_GET['billable']) == '1') {
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if (isset($_GET['unbilled'])) {
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$billable = 1;
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$ticket_billable_snippet = "ticket_billable = 1 AND ticket_invoice_id = 0";
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$ticket_status_snippet = '1 = 1';
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}
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} else {
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$billable = 0;
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$ticket_billable_snippet = '1 = 1';
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}
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//Rebuild URL
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$url_query_strings_sort = http_build_query($get_copy);
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$sql = mysqli_query(
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$mysqli,
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"SELECT SQL_CALC_FOUND_ROWS * FROM tickets
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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LEFT JOIN assets ON ticket_asset_id = asset_id
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LEFT JOIN locations ON ticket_location_id = location_id
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LEFT JOIN vendors ON ticket_vendor_id = vendor_id
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LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
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WHERE ticket_client_id = $client_id
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AND $ticket_status_snippet
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AND $ticket_billable_snippet
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AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status_name LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
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ORDER BY $sort $order LIMIT $record_from, $record_to"
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);
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$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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//Get Total tickets open
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$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_client_id = $client_id AND ticket_resolved_at IS NULL");
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$row = mysqli_fetch_array($sql_total_tickets_open);
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$total_tickets_open = intval($row['total_tickets_open']);
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//Get Total tickets closed
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$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
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$row = mysqli_fetch_array($sql_total_tickets_closed);
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$total_tickets_closed = intval($row['total_tickets_closed']);
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?>
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<div class="card card-dark">
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<div class="card-header py-2">
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<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i><?php if (isset($_GET['unbilled'])) { echo "Unbilled "; } ?> Tickets
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<small class="ml-3">
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<a href="?client_id=<?php echo $client_id?>&status=Open" class="text-white"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
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<a href="?client_id=<?php echo $client_id?>&status=Closed" class="text-white"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
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</small>
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</h3>
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<div class="card-tools">
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<div class="btn-group">
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<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
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<i class="fas fa-plus mr-2"></i>New Ticket
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</button>
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<?php if ($num_rows[0] > 0) { ?>
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<button type="button" class="btn btn-primary dropdown-toggle dropdown-toggle-split" data-toggle="dropdown"></button>
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<div class="dropdown-menu">
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<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#exportTicketModal">
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<i class="fa fa-fw fa-download mr-2"></i>Export
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</a>
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</div>
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<?php } ?>
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</div>
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</div>
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</div>
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<div class="card-body">
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<form autocomplete="off">
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<input type="hidden" name="client_id" value="<?php echo $client_id; ?>">
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<input type="hidden" name="status" value="<?php echo $status; ?>">
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<div class="row">
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<div class="col-md-4">
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<div class="input-group mb-3 mb-md-0">
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<input type="search" class="form-control" name="q" value="<?php if (isset($q)) { echo stripslashes(nullable_htmlentities($q)); } ?>" placeholder="Search Tickets">
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<div class="input-group-append">
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<button class="btn btn-dark"><i class="fa fa-search"></i></button>
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</div>
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</div>
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</div>
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<div class="col-md-8">
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</div>
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</div>
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</form>
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<hr>
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<div class="table-responsive-sm">
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<table class="table table-striped table-borderless table-hover">
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<thead class="text-dark <?php if ($num_rows[0] == 0) { echo "d-none"; } ?>">
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<tr>
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<th>
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<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">
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Number <?php if ($sort == 'ticket_number') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">
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Subject <?php if ($sort == 'ticket_subject') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=contact_name&order=<?php echo $disp; ?>">
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Contact <?php if ($sort == 'contact_name') { echo $order_icon; } ?>
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</a>
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</th>
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<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 2) { ?>
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<th class="text-center">
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<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_billable&order=<?php echo $disp; ?>">
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Billable <?php if ($sort == 'ticket_billable') { echo $order_icon; } ?>
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</a>
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</th>
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<?php } ?>
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<th>
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<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">
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Priority <?php if ($sort == 'ticket_priority') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">
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Status <?php if ($sort == 'ticket_status') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">
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Assigned <?php if ($sort == 'user_name') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">
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Last Response <?php if ($sort == 'ticket_updated_at') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_created_at&order=<?php echo $disp; ?>">
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Created <?php if ($sort == 'ticket_created_at') { echo $order_icon; } ?>
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</a>
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</th>
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</tr>
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</thead>
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<tbody>
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<?php
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while ($row = mysqli_fetch_array($sql)) {
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$ticket_id = intval($row['ticket_id']);
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$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
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$ticket_number = nullable_htmlentities($row['ticket_number']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_status_id = intval($row['ticket_status_id']);
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$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
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$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
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if (empty($ticket_updated_at)) {
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if (!empty($ticket_closed_at)) {
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$ticket_updated_at_display = "<p>Never</p>";
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} else {
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$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
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}
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} else {
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$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
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}
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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if ($ticket_priority == "High") {
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$ticket_priority_display = "<span class='p-2 badge badge-pill badge-danger'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_display = "<span class='p-2 badge badge-pill badge-warning'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Low") {
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$ticket_priority_display = "<span class='p-2 badge badge-pill badge-info'>$ticket_priority</span>";
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} else{
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$ticket_priority_display = "-";
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}
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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if (!empty($ticket_closed_at)) {
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$ticket_assigned_to_display = "<p>Not Assigned</p>";
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} else {
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$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
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}
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} else {
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$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
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}
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$project_id = intval($row['ticket_project_id']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_email = nullable_htmlentities($row['contact_email']);
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$contact_archived_at = nullable_htmlentities($row['contact_archived_at']);
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if (empty($contact_archived_at)) {
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$contact_archived_display = "";
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} else {
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$contact_archived_display = "Archived - ";
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}
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if (empty($contact_name)) {
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$contact_display = "-";
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} else {
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$contact_display = "$contact_archived_display$contact_name<br><small class='text-secondary'>$contact_email</small>";
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}
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// Get who last updated the ticket - to be shown in the last Response column
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$ticket_reply_type = "Client"; // Default to client for unreplied tickets
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$ticket_reply_by_display = ""; // Default none
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$sql_ticket_reply = mysqli_query($mysqli, "SELECT ticket_reply_type, ticket_reply_created_at, contact_name, user_name FROM ticket_replies
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LEFT JOIN users ON ticket_reply_by = user_id
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LEFT JOIN contacts ON ticket_reply_by = contact_id
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WHERE ticket_reply_ticket_id = $ticket_id
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AND ticket_reply_archived_at IS NULL
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ORDER BY ticket_reply_id DESC LIMIT 1"
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);
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$row = mysqli_fetch_array($sql_ticket_reply);
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if ($row) {
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$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
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if ($ticket_reply_type == "Client") {
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$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
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} else {
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$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
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}
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$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
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$ticket_reply_created_at_time_ago = timeAgo($ticket_reply_created_at);
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}
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?>
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<tr class="<?php if(empty($ticket_reply_created_at)) { echo "text-bold"; }?> <?php if (empty($ticket_closed_at) && $ticket_reply_type == "Client") { echo "table-warning"; } ?>">
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<!-- Ticket Number -->
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<td>
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span></a>
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</td>
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<!-- Ticket Subject -->
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<td>
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
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</td>
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<!-- Ticket Contact -->
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<td>
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<a href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>"><?php echo $contact_display; ?></a>
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</td>
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<!-- Ticket Billable (if accounting perms & enabled) -->
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<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 2) { ?>
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<td class="text-center">
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<a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
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<?php
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if ($ticket_billable == 1) {
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echo "<span class='badge badge-pill badge-success p-2'>Yes</span>";
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} else {
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echo "<span class='badge badge-pill badge-secondary p-2'>No</span>";
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}
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?>
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</td>
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<?php } ?>
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<!-- Ticket Priority -->
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<td>
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<a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><?php echo $ticket_priority_display; ?></a>
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</td>
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<!-- Ticket Status -->
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<td>
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<span class='badge badge-pill text-light p-2' style="background-color: <?php echo $ticket_status_color; ?>"><?php echo $ticket_status_name; ?></span>
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</td>
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<!-- Ticket Assigned agent -->
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<td>
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<a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a>
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</td>
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<!-- Ticket Last Response -->
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<td>
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<?php if (!empty($ticket_reply_created_at)) { ?>
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<div title="<?php echo $ticket_reply_created_at; ?>"><?php echo $ticket_reply_created_at_time_ago; ?></div>
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<div><?php echo $ticket_reply_by_display; ?></div>
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<?php } ?>
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</td>
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<!-- Ticket Created At -->
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<td title="<?php echo $ticket_created_at; ?>">
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<?php echo $ticket_created_at_time_ago; ?>
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</td>
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</tr>
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<?php
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// Edit actions, for open tickets
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if (empty($ticket_closed_at)) {
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require "ticket_assign_modal.php";
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require "ticket_edit_priority_modal.php";
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require "ticket_edit_contact_modal.php";
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if ($config_module_enable_accounting) {
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require "ticket_edit_billable_modal.php";
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}
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}
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}
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?>
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</tbody>
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</table>
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</div>
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<?php require_once "pagination.php"; ?>
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</div>
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</div>
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<?php
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require_once "ticket_add_modal.php";
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require_once "client_ticket_export_modal.php";
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require_once "footer.php";
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