mirror of https://github.com/itflow-org/itflow
FEATURE: Auto Populate Create Ticket when selecting a template, remove old ticket mail parser code
This commit is contained in:
johnnyq
parent
061e912123
commit
c214c12d00
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@ -76,18 +76,14 @@ $total_tickets_closed = intval($row['total_tickets_closed']);
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<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
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<i class="fas fa-plus mr-2"></i>New Ticket
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</button>
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<?php if ($num_rows[0] > 0) { ?>
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<button type="button" class="btn btn-primary dropdown-toggle dropdown-toggle-split" data-toggle="dropdown"></button>
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<div class="dropdown-menu">
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<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#addTicketFromTemplateModal">
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<i class="fa fa-fw fa-plus mr-2"></i>From Template
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<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#exportTicketModal">
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<i class="fa fa-fw fa-download mr-2"></i>Export
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</a>
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<?php if ($num_rows[0] > 0) { ?>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#exportTicketModal">
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<i class="fa fa-fw fa-download mr-2"></i>Export
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</a>
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<?php } ?>
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</div>
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<?php } ?>
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</div>
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</div>
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</div>
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@ -345,7 +341,6 @@ $total_tickets_closed = intval($row['total_tickets_closed']);
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<?php
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require_once "ticket_add_modal.php";
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require_once "ticket_add_from_template_modal.php";
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require_once "client_ticket_export_modal.php";
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@ -1,512 +0,0 @@
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<?php
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/*
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* CRON - Email Parser
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* Process emails and create/update tickets
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*/
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// Set working directory to the directory this cron script lives at.
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chdir(dirname(__FILE__));
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// Autoload Composer dependencies
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require_once __DIR__ . '/plugins/php-imap/vendor/autoload.php';
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// Get ITFlow config & helper functions
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require_once "config.php";
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// Set Timezone
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require_once "inc_set_timezone.php";
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require_once "functions.php";
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// Get settings for the "default" company
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require_once "get_settings.php";
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$config_ticket_prefix = sanitizeInput($config_ticket_prefix);
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$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
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$config_ticket_email_parse_unknown_senders = intval($row['config_ticket_email_parse_unknown_senders']);
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// Get company name & phone & timezone
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$sql = mysqli_query($mysqli, "SELECT * FROM companies, settings WHERE companies.company_id = settings.company_id AND companies.company_id = 1");
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$row = mysqli_fetch_array($sql);
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$company_name = sanitizeInput($row['company_name']);
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$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
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// Check setting enabled
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if ($config_ticket_email_parse == 0) {
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exit("Email Parser: Feature is not enabled - check Settings > Ticketing > Email-to-ticket parsing. See https://docs.itflow.org/ticket_email_parse -- Quitting..");
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}
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$argv = $_SERVER['argv'];
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// Check Cron Key
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if ($argv[1] !== $config_cron_key) {
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exit("Cron Key invalid -- Quitting..");
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}
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// Get system temp directory
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$temp_dir = sys_get_temp_dir();
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// Create the path for the lock file using the temp directory
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$lock_file_path = "{$temp_dir}/itflow_email_parser_{$installation_id}.lock";
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// Check for lock file to prevent concurrent script runs
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if (file_exists($lock_file_path)) {
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$file_age = time() - filemtime($lock_file_path);
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// If file is older than 3 minutes (180 seconds), delete and continue
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if ($file_age > 300) {
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unlink($lock_file_path);
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Cron-Email-Parser', log_action = 'Delete', log_description = 'Cron Email Parser detected a lock file was present but was over 10 minutes old so it removed it'");
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} else {
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Cron-Email-Parser', log_action = 'Locked', log_description = 'Cron Email Parser attempted to execute but was already executing, so instead it terminated.'");
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exit("Script is already running. Exiting.");
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}
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}
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// Create a lock file
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file_put_contents($lock_file_path, "Locked");
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// Webklex PHP-IMAP
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use Webklex\PHPIMAP\ClientManager;
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use Webklex\PHPIMAP\Message\Attachment;
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// Allowed attachment extensions
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$allowed_extensions = array('jpg', 'jpeg', 'gif', 'png', 'webp', 'pdf', 'txt', 'md', 'doc', 'docx', 'csv', 'xls', 'xlsx', 'xlsm', 'zip', 'tar', 'gz');
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// Function to raise a new ticket for a given contact and email them confirmation (if configured)
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function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments, $original_message_file) {
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global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_ticket_client_general_notifications, $config_ticket_new_ticket_notification_email, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
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$ticket_number_sql = mysqli_fetch_array(mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1"));
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$ticket_number = intval($ticket_number_sql['config_ticket_next_number']);
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$new_config_ticket_next_number = $ticket_number + 1;
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mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
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// Clean up the message
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$message = trim($message); // Remove leading/trailing whitespace
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$message = preg_replace('/\s+/', ' ', $message); // Replace multiple spaces with a single space
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$message = nl2br($message); // Convert newlines to <br>
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// Wrap the message in a div with controlled line height
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$message = "<i>Email from: <b>$contact_name</b> <$contact_email> at $date:-</i> <br><br><div style='line-height:1.5;'>$message</div>";
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$ticket_prefix_esc = mysqli_real_escape_string($mysqli, $config_ticket_prefix);
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$subject_esc = mysqli_real_escape_string($mysqli, $subject);
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$message_esc = mysqli_real_escape_string($mysqli, $message);
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$contact_email_esc = mysqli_real_escape_string($mysqli, $contact_email);
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$client_id_esc = intval($client_id);
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//Generate a unique URL key for clients to access
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$url_key = randomString(156);
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mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$ticket_prefix_esc', ticket_number = $ticket_number, ticket_subject = '$subject_esc', ticket_details = '$message_esc', ticket_priority = 'Low', ticket_status = 1, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id_esc");
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$id = mysqli_insert_id($mysqli);
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Email parser: Client contact $contact_email_esc created ticket $ticket_prefix_esc$ticket_number ($subject_esc) ($id)', log_client_id = $client_id_esc");
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mkdirMissing('uploads/tickets/');
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$att_dir = "uploads/tickets/" . $id . "/";
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mkdirMissing($att_dir);
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rename("uploads/tmp/{$original_message_file}", "{$att_dir}/{$original_message_file}");
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$original_message_file_esc = mysqli_real_escape_string($mysqli, $original_message_file);
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mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = 'Original-parsed-email.eml', ticket_attachment_reference_name = '$original_message_file_esc', ticket_attachment_ticket_id = $id");
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foreach ($attachments as $attachment) {
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$att_name = $attachment->getName();
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$att_extarr = explode('.', $att_name);
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$att_extension = strtolower(end($att_extarr));
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if (in_array($att_extension, $allowed_extensions)) {
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$att_saved_filename = md5(uniqid(rand(), true)) . '.' . $att_extension;
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$att_saved_path = $att_dir . $att_saved_filename;
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$attachment->save($att_dir); // Save the attachment to the directory
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rename($att_dir . $attachment->getName(), $att_saved_path); // Rename the saved file to the hashed name
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$ticket_attachment_name = sanitizeInput($att_name);
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$ticket_attachment_reference_name = sanitizeInput($att_saved_filename);
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$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $ticket_attachment_name);
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$ticket_attachment_reference_name_esc = mysqli_real_escape_string($mysqli, $ticket_attachment_reference_name);
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mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$ticket_attachment_name_esc', ticket_attachment_reference_name = '$ticket_attachment_reference_name_esc', ticket_attachment_ticket_id = $id");
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} else {
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$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $att_name);
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Blocked attachment $ticket_attachment_name_esc from Client contact $contact_email_esc for ticket $ticket_prefix_esc$ticket_number', log_client_id = $client_id_esc");
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}
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}
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$data = [];
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if ($config_ticket_client_general_notifications == 1) {
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$subject_email = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
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$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: New<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => mysqli_real_escape_string($mysqli, $subject_email),
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'body' => mysqli_real_escape_string($mysqli, $body)
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];
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}
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if ($config_ticket_new_ticket_notification_email) {
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if ($client_id == 0){
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$client_name = "Guest";
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} else {
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$client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
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$client_row = mysqli_fetch_array($client_sql);
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$client_name = sanitizeInput($client_row['client_name']);
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}
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$email_subject = "$config_app_name - New Ticket - $client_name: $subject";
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$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $config_ticket_new_ticket_notification_email,
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'recipient_name' => $config_ticket_from_name,
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'subject' => mysqli_real_escape_string($mysqli, $email_subject),
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'body' => mysqli_real_escape_string($mysqli, $email_body)
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];
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}
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addToMailQueue($mysqli, $data);
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// Custom action/notif handler
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customAction('ticket_create', $id);
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return true;
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}
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// Add Reply Function
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function addReply($from_email, $date, $subject, $ticket_number, $message, $attachments) {
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global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
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$ticket_reply_type = 'Client';
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// Clean up the message
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$message_parts = explode("##- Please type your reply above this line -##", $message);
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$message_body = $message_parts[0];
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$message_body = trim($message_body); // Remove leading/trailing whitespace
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$message_body = preg_replace('/\r\n|\r|\n/', ' ', $message_body); // Replace newlines with a space
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$message_body = nl2br($message_body); // Convert remaining newlines to <br>
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// Wrap the message in a div with controlled line height
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$message = "<i>Email from: $from_email at $date:-</i> <br><br><div style='line-height:1.5;'>$message_body</div>";
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$ticket_number_esc = intval($ticket_number);
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$message_esc = mysqli_real_escape_string($mysqli, $message);
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$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
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$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT ticket_id, ticket_subject, ticket_status, ticket_contact_id, ticket_client_id, contact_email, client_name
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FROM tickets
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LEFT JOIN contacts on tickets.ticket_contact_id = contacts.contact_id
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LEFT JOIN clients on tickets.ticket_client_id = clients.client_id
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WHERE ticket_number = $ticket_number_esc LIMIT 1"));
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if ($row) {
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$ticket_id = intval($row['ticket_id']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$ticket_status = sanitizeInput($row['ticket_status']);
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$ticket_reply_contact = intval($row['ticket_contact_id']);
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$ticket_contact_email = sanitizeInput($row['contact_email']);
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$client_id = intval($row['ticket_client_id']);
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$client_name = sanitizeInput($row['client_name']);
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if ($ticket_status == 5) {
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$config_ticket_prefix_esc = mysqli_real_escape_string($mysqli, $config_ticket_prefix);
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$ticket_number_esc = mysqli_real_escape_string($mysqli, $ticket_number);
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$ticket_id_esc = intval($ticket_id);
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$client_id_esc = intval($client_id);
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mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Email parser: $from_email attempted to re-open ticket $config_ticket_prefix_esc$ticket_number_esc (ID $ticket_id_esc) - check inbox manually to see email', notification_action = 'ticket.php?ticket_id=$ticket_id_esc', notification_client_id = $client_id_esc");
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$email_subject = "Action required: This ticket is already closed";
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$email_body = "Hi there, <br><br>You've tried to reply to a ticket that is closed - we won't see your response. <br><br>Please raise a new ticket by sending a new e-mail to our support address below. <br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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$data = [
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[
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $from_email,
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'recipient_name' => $from_email,
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'subject' => mysqli_real_escape_string($mysqli, $email_subject),
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'body' => mysqli_real_escape_string($mysqli, $email_body)
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]
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];
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addToMailQueue($mysqli, $data);
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return true;
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}
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if (empty($ticket_contact_email) || $ticket_contact_email !== $from_email) {
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$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
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$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT contact_id FROM contacts WHERE contact_email = '$from_email_esc' AND contact_client_id = $client_id LIMIT 1"));
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if ($row) {
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$ticket_reply_contact = intval($row['contact_id']);
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} else {
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$ticket_reply_type = 'Internal';
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$ticket_reply_contact = '0';
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$message = "<b>WARNING: Contact email mismatch</b><br>$message";
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$message_esc = mysqli_real_escape_string($mysqli, $message);
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}
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}
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$message_esc', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:00:00', ticket_reply_by = $ticket_reply_contact, ticket_reply_ticket_id = $ticket_id");
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$reply_id = mysqli_insert_id($mysqli);
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mkdirMissing('uploads/tickets/');
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foreach ($attachments as $attachment) {
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$att_name = $attachment->getName();
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$att_extarr = explode('.', $att_name);
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$att_extension = strtolower(end($att_extarr));
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if (in_array($att_extension, $allowed_extensions)) {
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$att_saved_filename = md5(uniqid(rand(), true)) . '.' . $att_extension;
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$att_saved_path = "uploads/tickets/" . $ticket_id . "/" . $att_saved_filename;
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$attachment->save("uploads/tickets/" . $ticket_id); // Save the attachment to the directory
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rename("uploads/tickets/" . $ticket_id . "/" . $attachment->getName(), $att_saved_path); // Rename the saved file to the hashed name
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$ticket_attachment_name = sanitizeInput($att_name);
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$ticket_attachment_reference_name = sanitizeInput($att_saved_filename);
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$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $ticket_attachment_name);
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$ticket_attachment_reference_name_esc = mysqli_real_escape_string($mysqli, $ticket_attachment_reference_name);
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mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$ticket_attachment_name_esc', ticket_attachment_reference_name = '$ticket_attachment_reference_name_esc', ticket_attachment_reply_id = $reply_id, ticket_attachment_ticket_id = $ticket_id");
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} else {
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$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $att_name);
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Blocked attachment $ticket_attachment_name_esc from Client contact $from_email_esc for ticket $config_ticket_prefix$ticket_number_esc', log_client_id = $client_id");
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}
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}
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$ticket_assigned_to = mysqli_query($mysqli, "SELECT ticket_assigned_to FROM tickets WHERE ticket_id = $ticket_id LIMIT 1");
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if ($ticket_assigned_to) {
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$row = mysqli_fetch_array($ticket_assigned_to);
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if ($ticket_assigned_to) {
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$tech_sql = mysqli_query($mysqli, "SELECT user_email, user_name FROM users WHERE user_id = $ticket_assigned_to LIMIT 1");
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$tech_row = mysqli_fetch_array($tech_sql);
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$tech_email = sanitizeInput($tech_row['user_email']);
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$tech_name = sanitizeInput($tech_row['user_name']);
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$email_subject = "$config_app_name - Ticket updated - [$config_ticket_prefix$ticket_number] $ticket_subject";
|
||||
$email_body = "Hello $tech_name,<br><br>A new reply has been added to the below ticket, check ITFlow for full details.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br><br>https://$config_base_url/ticket.php?ticket_id=$ticket_id";
|
||||
|
||||
$data = [
|
||||
[
|
||||
'from' => $config_ticket_from_email,
|
||||
'from_name' => $config_ticket_from_name,
|
||||
'recipient' => $tech_email,
|
||||
'recipient_name' => $tech_name,
|
||||
'subject' => mysqli_real_escape_string($mysqli, $email_subject),
|
||||
'body' => mysqli_real_escape_string($mysqli, $email_body)
|
||||
]
|
||||
];
|
||||
|
||||
addToMailQueue($mysqli, $data);
|
||||
}
|
||||
}
|
||||
|
||||
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
|
||||
|
||||
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Client contact $from_email_esc updated ticket $config_ticket_prefix$ticket_number_esc ($subject)', log_client_id = $client_id");
|
||||
|
||||
customAction('ticket_reply_client', $ticket_id);
|
||||
|
||||
return true;
|
||||
|
||||
} else {
|
||||
return false;
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
// Function to create a folder in the mailbox if it doesn't exist
|
||||
function createMailboxFolder($client, $folderName) {
|
||||
try {
|
||||
// Attempt to get the folder
|
||||
$folder = $client->getFolder($folderName);
|
||||
|
||||
// If the folder doesn't exist, create it
|
||||
if (!$folder) {
|
||||
$client->createFolder($folderName);
|
||||
echo "Folder '$folderName' created successfully.";
|
||||
|
||||
// Disconnect and reconnect to ensure the server registers the new folder
|
||||
$client->disconnect();
|
||||
sleep(1); // Pause before reconnecting
|
||||
$client->connect();
|
||||
} else {
|
||||
echo "Folder '$folderName' already exists.";
|
||||
}
|
||||
|
||||
// Re-fetch the folder after reconnecting
|
||||
return $client->getFolder($folderName);
|
||||
|
||||
} catch (Exception $e) {
|
||||
echo "Error creating folder '$folderName': " . $e->getMessage();
|
||||
return null;
|
||||
}
|
||||
}
|
||||
|
||||
// Function to subscribe to a folder in the mailbox
|
||||
function subscribeMailboxFolder($folder) {
|
||||
if ($folder) {
|
||||
try {
|
||||
// Subscribe to the folder
|
||||
$folder->subscribe();
|
||||
echo "Folder '{$folder->name}' subscribed successfully.";
|
||||
} catch (Exception $e) {
|
||||
echo "Error subscribing to folder '{$folder->name}': " . $e->getMessage();
|
||||
}
|
||||
} else {
|
||||
echo "Cannot subscribe to folder because it does not exist.";
|
||||
}
|
||||
}
|
||||
|
||||
// Initialize the client manager and create the client
|
||||
$clientManager = new ClientManager();
|
||||
$client = $clientManager->make([
|
||||
'host' => $config_imap_host,
|
||||
'port' => $config_imap_port,
|
||||
'encryption' => $config_imap_encryption,
|
||||
'validate_cert' => true,
|
||||
'username' => $config_imap_username,
|
||||
'password' => $config_imap_password,
|
||||
'protocol' => 'imap'
|
||||
]);
|
||||
|
||||
// Connect to the IMAP server
|
||||
$client->connect();
|
||||
|
||||
// Create the "ITFlow" mailbox folder if it doesn't exist
|
||||
$folder = createMailboxFolder($client, 'ITFlow');
|
||||
|
||||
// Subscribe to the "ITFlow" mailbox folder
|
||||
subscribeMailboxFolder($folder);
|
||||
|
||||
// Possible names for the inbox folder
|
||||
$inboxNames = ['Inbox', 'INBOX', 'inbox'];
|
||||
|
||||
// Function to get the correct inbox folder
|
||||
function getInboxFolder($client, $inboxNames) {
|
||||
foreach ($inboxNames as $name) {
|
||||
try {
|
||||
$folder = $client->getFolder($name);
|
||||
if ($folder) {
|
||||
return $folder;
|
||||
}
|
||||
} catch (Exception $e) {
|
||||
// Continue to the next name if the current one fails
|
||||
continue;
|
||||
}
|
||||
}
|
||||
throw new Exception("No inbox folder found.");
|
||||
}
|
||||
|
||||
try {
|
||||
$inbox = getInboxFolder($client, $inboxNames);
|
||||
$messages = $inbox->query()->unseen()->get();
|
||||
} catch (Exception $e) {
|
||||
echo "Error: " . $e->getMessage();
|
||||
}
|
||||
|
||||
if ($messages->count() > 0) {
|
||||
foreach ($messages as $message) {
|
||||
$email_processed = false;
|
||||
|
||||
// Save original message
|
||||
mkdirMissing('uploads/tmp/');
|
||||
$original_message_file = "processed-eml-" . randomString(200) . ".eml";
|
||||
$eml_content = json_decode(json_encode($message->getHeader()), true)['raw'];
|
||||
$eml_content .= $message->getRawBody();
|
||||
file_put_contents("uploads/tmp/{$original_message_file}", $eml_content);
|
||||
|
||||
$from_address = $message->getFrom();
|
||||
$from_name = sanitizeInput($from_address[0]->personal ?? 'Unknown');
|
||||
$from_email = sanitizeInput($from_address[0]->mail ?? 'itflow-guest@example.com');
|
||||
|
||||
$from_domain = explode("@", $from_email);
|
||||
$from_domain = sanitizeInput(end($from_domain));
|
||||
|
||||
$subject = sanitizeInput($message->getSubject() ?? 'No Subject');
|
||||
$date = sanitizeInput($message->getDate() ?? date('Y-m-d H:i:s'));
|
||||
$message_body = $message->getHtmlBody() ?? '';
|
||||
|
||||
if (empty($message_body)) {
|
||||
$text_body = $message->getTextBody() ?? '';
|
||||
$message_body = nl2br(htmlspecialchars($text_body));
|
||||
}
|
||||
|
||||
if (preg_match("/\[$config_ticket_prefix\d+\]/", $subject, $ticket_number)) {
|
||||
preg_match('/\d+/', $ticket_number[0], $ticket_number);
|
||||
$ticket_number = intval($ticket_number[0]);
|
||||
|
||||
if (addReply($from_email, $date, $subject, $ticket_number, $message_body, $message->getAttachments())) {
|
||||
$email_processed = true;
|
||||
}
|
||||
} else {
|
||||
$from_email_esc = mysqli_real_escape_string($mysqli, $from_email);
|
||||
$any_contact_sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_email = '$from_email_esc' LIMIT 1");
|
||||
$row = mysqli_fetch_array($any_contact_sql);
|
||||
|
||||
if ($row) {
|
||||
$contact_name = sanitizeInput($row['contact_name']);
|
||||
$contact_id = intval($row['contact_id']);
|
||||
$contact_email = sanitizeInput($row['contact_email']);
|
||||
$client_id = intval($row['contact_client_id']);
|
||||
|
||||
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
|
||||
$email_processed = true;
|
||||
}
|
||||
} else {
|
||||
$from_domain_esc = mysqli_real_escape_string($mysqli, $from_domain);
|
||||
$row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT * FROM domains WHERE domain_name = '$from_domain_esc' LIMIT 1"));
|
||||
|
||||
if ($row && $from_domain == $row['domain_name']) {
|
||||
$client_id = intval($row['domain_client_id']);
|
||||
|
||||
$password = password_hash(randomString(), PASSWORD_DEFAULT);
|
||||
$contact_name = $from_name;
|
||||
$contact_email = $from_email;
|
||||
mysqli_query($mysqli, "INSERT INTO contacts SET contact_name = '".mysqli_real_escape_string($mysqli, $contact_name)."', contact_email = '".mysqli_real_escape_string($mysqli, $contact_email)."', contact_notes = 'Added automatically via email parsing.', contact_password_hash = '$password', contact_client_id = $client_id");
|
||||
$contact_id = mysqli_insert_id($mysqli);
|
||||
|
||||
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Contact', log_action = 'Create', log_description = 'Email parser: created contact ".mysqli_real_escape_string($mysqli, $contact_name)."', log_client_id = $client_id");
|
||||
customAction('contact_create', $ticket_id);
|
||||
|
||||
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
|
||||
$email_processed = true;
|
||||
}
|
||||
} elseif ($config_ticket_email_parse_unknown_senders) {
|
||||
// Parse even if the sender is unknown
|
||||
$bad_from_pattern = "/daemon|postmaster/i";
|
||||
if (!(preg_match($bad_from_pattern, $from_email))) {
|
||||
if (addTicket(0, $from_name, $from_email, 0, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
|
||||
$email_processed = true;
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($email_processed) {
|
||||
$message->setFlag(['Seen']);
|
||||
$message->move('ITFlow');
|
||||
} else {
|
||||
echo "Failed to process email - flagging for manual review.";
|
||||
$message->setFlag(['Flagged']);
|
||||
}
|
||||
|
||||
if (file_exists("uploads/tmp/{$original_message_file}")) {
|
||||
unlink("uploads/tmp/{$original_message_file}");
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
$client->expunge();
|
||||
$client->disconnect();
|
||||
|
||||
// Remove the lock file
|
||||
unlink($lock_file_path);
|
||||
|
|
@ -1,559 +0,0 @@
|
|||
<?php
|
||||
/*
|
||||
* CRON - Email Parser
|
||||
* Process emails and create/update tickets
|
||||
*/
|
||||
|
||||
/*
|
||||
TODO:
|
||||
- Process unregistered contacts/clients into an inbox to allow a ticket to be created/ignored
|
||||
- Support for authenticating with OAuth
|
||||
- Separate Mailbox Account for tickets 2022-12-14 - JQ
|
||||
|
||||
*/
|
||||
|
||||
// Set working directory to the directory this cron script lives at.
|
||||
chdir(dirname(__FILE__));
|
||||
|
||||
// Get ITFlow config & helper functions
|
||||
require_once "config.php";
|
||||
|
||||
// Set Timezone
|
||||
require_once "inc_set_timezone.php";
|
||||
|
||||
require_once "functions.php";
|
||||
|
||||
// Get settings for the "default" company
|
||||
require_once "get_settings.php";
|
||||
|
||||
$config_ticket_prefix = sanitizeInput($config_ticket_prefix);
|
||||
$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
|
||||
|
||||
// Get company name & phone & timezone
|
||||
$sql = mysqli_query($mysqli, "SELECT * FROM companies, settings WHERE companies.company_id = settings.company_id AND companies.company_id = 1");
|
||||
$row = mysqli_fetch_array($sql);
|
||||
$company_name = sanitizeInput($row['company_name']);
|
||||
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
|
||||
|
||||
// Check setting enabled
|
||||
if ($config_ticket_email_parse == 0) {
|
||||
exit("Email Parser: Feature is not enabled - check Settings > Ticketing > Email-to-ticket parsing. See https://docs.itflow.org/ticket_email_parse -- Quitting..");
|
||||
}
|
||||
|
||||
$argv = $_SERVER['argv'];
|
||||
|
||||
// Check Cron Key
|
||||
if ( $argv[1] !== $config_cron_key ) {
|
||||
exit("Cron Key invalid -- Quitting..");
|
||||
}
|
||||
|
||||
// Check IMAP extension works/installed
|
||||
if (!function_exists('imap_open')) {
|
||||
exit("Email Parser: PHP IMAP extension is not installed. See https://docs.itflow.org/ticket_email_parse -- Quitting..");
|
||||
}
|
||||
|
||||
// Check mailparse extension works/installed
|
||||
if (!function_exists('mailparse_msg_parse_file')) {
|
||||
exit("Email Parser: PHP mailparse extension is not installed. See https://docs.itflow.org/ticket_email_parse -- Quitting..");
|
||||
}
|
||||
|
||||
// Get system temp directory
|
||||
$temp_dir = sys_get_temp_dir();
|
||||
|
||||
// Create the path for the lock file using the temp directory
|
||||
$lock_file_path = "{$temp_dir}/itflow_legacy_email_parser_{$installation_id}.lock";
|
||||
|
||||
// Check for lock file to prevent concurrent script runs
|
||||
if (file_exists($lock_file_path)) {
|
||||
$file_age = time() - filemtime($lock_file_path);
|
||||
|
||||
// If file is older than 3 minutes (180 seconds), delete and continue
|
||||
if ($file_age > 300) {
|
||||
unlink($lock_file_path);
|
||||
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Cron-Email-Parser', log_action = 'Delete', log_description = 'Cron Email Parser detected a lock file was present but was over 10 minutes old so it removed it'");
|
||||
} else {
|
||||
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Cron-Email-Parser', log_action = 'Locked', log_description = 'Cron Email Parser attempted to execute but was already executing, so instead it terminated.'");
|
||||
exit("Script is already running. Exiting.");
|
||||
}
|
||||
}
|
||||
|
||||
// Create a lock file
|
||||
file_put_contents($lock_file_path, "Locked");
|
||||
|
||||
// PHP Mail Parser
|
||||
use PhpMimeMailParser\Parser;
|
||||
|
||||
require_once "plugins/php-mime-mail-parser/src/Contracts/CharsetManager.php";
|
||||
|
||||
require_once "plugins/php-mime-mail-parser/src/Contracts/Middleware.php";
|
||||
|
||||
require_once "plugins/php-mime-mail-parser/src/Attachment.php";
|
||||
|
||||
require_once "plugins/php-mime-mail-parser/src/Charset.php";
|
||||
|
||||
require_once "plugins/php-mime-mail-parser/src/Exception.php";
|
||||
|
||||
require_once "plugins/php-mime-mail-parser/src/Middleware.php";
|
||||
|
||||
require_once "plugins/php-mime-mail-parser/src/MiddlewareStack.php";
|
||||
|
||||
require_once "plugins/php-mime-mail-parser/src/MimePart.php";
|
||||
|
||||
require_once "plugins/php-mime-mail-parser/src/Parser.php";
|
||||
|
||||
|
||||
// Allowed attachment extensions
|
||||
$allowed_extensions = array('jpg', 'jpeg', 'gif', 'png', 'webp', 'pdf', 'txt', 'md', 'doc', 'docx', 'csv', 'xls', 'xlsx', 'xlsm', 'zip', 'tar', 'gz');
|
||||
|
||||
// Function to raise a new ticket for a given contact and email them confirmation (if configured)
|
||||
function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments, $original_message_file) {
|
||||
|
||||
// Access global variables
|
||||
global $mysqli,$config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_ticket_client_general_notifications, $config_ticket_new_ticket_notification_email, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
|
||||
|
||||
// Get the next Ticket Number and add 1 for the new ticket number
|
||||
$ticket_number_sql = mysqli_fetch_array(mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1"));
|
||||
$ticket_number = intval($ticket_number_sql['config_ticket_next_number']);
|
||||
$new_config_ticket_next_number = $ticket_number + 1;
|
||||
mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
|
||||
|
||||
// Prep ticket details
|
||||
$message = nl2br($message);
|
||||
$message = mysqli_escape_string($mysqli, "<i>Email from: $contact_email at $date:-</i> <br><br>$message");
|
||||
|
||||
//Generate a unique URL key for clients to access
|
||||
$url_key = randomString(156);
|
||||
|
||||
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message', ticket_priority = 'Low', ticket_status = 1, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id");
|
||||
$id = mysqli_insert_id($mysqli);
|
||||
|
||||
// Logging
|
||||
echo "Created new ticket.<br>";
|
||||
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Email parser: Client contact $contact_email created ticket $config_ticket_prefix$ticket_number ($subject) ($id)', log_client_id = $client_id");
|
||||
|
||||
// -- Process attachments (after ticket is logged as created because we save to the folder named after the ticket ID) --
|
||||
|
||||
mkdirMissing('uploads/tickets/'); // Create tickets dir
|
||||
|
||||
// Setup directory for this ticket ID
|
||||
$att_dir = "uploads/tickets/" . $id . "/";
|
||||
mkdirMissing($att_dir);
|
||||
|
||||
// Save original email message as ticket attachment
|
||||
rename("uploads/tmp/{$original_message_file}", "{$att_dir}/{$original_message_file}");
|
||||
mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = 'Original-parsed-email.eml', ticket_attachment_reference_name = '$original_message_file', ticket_attachment_ticket_id = $id");
|
||||
|
||||
// Process each attachment
|
||||
foreach ($attachments as $attachment) {
|
||||
|
||||
// Get name and extension
|
||||
$att_name = $attachment->getFileName();
|
||||
$att_extarr = explode('.', $att_name);
|
||||
$att_extension = strtolower(end($att_extarr));
|
||||
|
||||
// Check the extension is allowed
|
||||
if (in_array($att_extension, $allowed_extensions)) {
|
||||
|
||||
// Save attachment with a random name
|
||||
$att_saved_path = $attachment->save($att_dir, Parser::ATTACHMENT_RANDOM_FILENAME);
|
||||
|
||||
// Access the random name to add into the database (this won't work on Windows)
|
||||
$att_tmparr = explode($att_dir, $att_saved_path);
|
||||
|
||||
$ticket_attachment_name = sanitizeInput($att_name);
|
||||
$ticket_attachment_reference_name = sanitizeInput(end($att_tmparr));
|
||||
|
||||
mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$ticket_attachment_name', ticket_attachment_reference_name = '$ticket_attachment_reference_name', ticket_attachment_ticket_id = $id");
|
||||
|
||||
} else {
|
||||
$ticket_attachment_name = sanitizeInput($att_name);
|
||||
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Blocked attachment $ticket_attachment_name from Client contact $contact_email for ticket $config_ticket_prefix$ticket_number', log_client_id = $client_id");
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
$data = [];
|
||||
// E-mail client notification that ticket has been created
|
||||
if ($config_ticket_client_general_notifications == 1) {
|
||||
|
||||
$subject_email = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
|
||||
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: New<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
|
||||
|
||||
$data[] = [
|
||||
'from' => $config_ticket_from_email,
|
||||
'from_name' => $config_ticket_from_name,
|
||||
'recipient' => $contact_email,
|
||||
'recipient_name' => $contact_name,
|
||||
'subject' => $subject_email,
|
||||
'body' => $body
|
||||
];
|
||||
}
|
||||
|
||||
// Notify agent DL of the new ticket, if populated with a valid email
|
||||
if ($config_ticket_new_ticket_notification_email) {
|
||||
|
||||
// Get client info
|
||||
$client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
|
||||
$client_row = mysqli_fetch_array($client_sql);
|
||||
$client_name = sanitizeInput($client_row['client_name']);
|
||||
|
||||
$email_subject = "$config_app_name - New Ticket - $client_name: $subject";
|
||||
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$details";
|
||||
|
||||
$data[] = [
|
||||
'from' => $config_ticket_from_email,
|
||||
'from_name' => $config_ticket_from_name,
|
||||
'recipient' => $config_ticket_new_ticket_notification_email,
|
||||
'recipient_name' => $config_ticket_from_name,
|
||||
'subject' => $email_subject,
|
||||
'body' => $email_body
|
||||
];
|
||||
}
|
||||
|
||||
addToMailQueue($mysqli, $data);
|
||||
|
||||
return true;
|
||||
|
||||
}
|
||||
// End Add Ticket Function
|
||||
|
||||
// Add Reply Function
|
||||
function addReply($from_email, $date, $subject, $ticket_number, $message, $attachments) {
|
||||
// Add email as a comment/reply to an existing ticket
|
||||
|
||||
// Access global variables
|
||||
global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
|
||||
|
||||
// Set default reply type
|
||||
$ticket_reply_type = 'Client';
|
||||
|
||||
// Capture just the latest/most recent email reply content
|
||||
// based off the "##- Please type your reply above this line -##" line that we prepend the outgoing emails with
|
||||
$message = explode("##- Please type your reply above this line -##", $message);
|
||||
$message = nl2br($message[0]);
|
||||
$message = mysqli_escape_string($mysqli, "<i>Email from: $from_email at $date:-</i> <br><br>$message");
|
||||
|
||||
// Lookup the ticket ID
|
||||
$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT ticket_id, ticket_subject, ticket_status, ticket_contact_id, ticket_client_id, contact_email, client_name
|
||||
FROM tickets
|
||||
LEFT JOIN contacts on tickets.ticket_contact_id = contacts.contact_id
|
||||
LEFT JOIN clients on tickets.ticket_client_id = clients.client_id
|
||||
WHERE ticket_number = $ticket_number LIMIT 1"));
|
||||
|
||||
if ($row) {
|
||||
|
||||
// Get ticket details
|
||||
$ticket_id = intval($row['ticket_id']);
|
||||
$ticket_subject = sanitizeInput($row['ticket_subject']);
|
||||
$ticket_status = sanitizeInput($row['ticket_status']);
|
||||
$ticket_reply_contact = intval($row['ticket_contact_id']);
|
||||
$ticket_contact_email = sanitizeInput($row['contact_email']);
|
||||
$client_id = intval($row['ticket_client_id']);
|
||||
$client_name = sanitizeInput($row['client_name']);
|
||||
|
||||
// Check ticket isn't closed - tickets can't be re-opened
|
||||
if ($ticket_status == 5) {
|
||||
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Email parser: $from_email attempted to re-open ticket $config_ticket_prefix$ticket_number (ID $ticket_id) - check inbox manually to see email', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id");
|
||||
|
||||
$email_subject = "Action required: This ticket is already closed";
|
||||
$email_body = "Hi there, <br><br>You\'ve tried to reply to a ticket that is closed - we won\'t see your response. <br><br>Please raise a new ticket by sending a fresh e-mail to our support address below. <br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
|
||||
|
||||
$data = [
|
||||
[
|
||||
'from' => $config_ticket_from_email,
|
||||
'from_name' => $config_ticket_from_name,
|
||||
'recipient' => $from_email,
|
||||
'recipient_name' => $from_email,
|
||||
'subject' => $email_subject,
|
||||
'body' => $email_body
|
||||
]
|
||||
];
|
||||
|
||||
addToMailQueue($mysqli, $data);
|
||||
|
||||
return true;
|
||||
}
|
||||
|
||||
// Check WHO replied (was it the owner of the ticket or someone else on CC?)
|
||||
if (empty($ticket_contact_email) || $ticket_contact_email !== $from_email) {
|
||||
|
||||
// It wasn't the contact currently assigned to the ticket, check if it's another registered contact for that client
|
||||
|
||||
$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT contact_id FROM contacts WHERE contact_email = '$from_email' AND contact_client_id = $client_id LIMIT 1"));
|
||||
if ($row) {
|
||||
|
||||
// Contact is known - we can keep the reply type as client
|
||||
$ticket_reply_contact = intval($row['contact_id']);
|
||||
|
||||
} else {
|
||||
// Mark the reply as internal as we don't recognise the contact (so the actual contact doesn't see it, and the tech can edit/delete if needed)
|
||||
$ticket_reply_type = 'Internal';
|
||||
$ticket_reply_contact = '0';
|
||||
$message = "<b>WARNING: Contact email mismatch</b><br>$message"; // Add a warning at the start of the message - for the techs benefit (think phishing/scams)
|
||||
}
|
||||
}
|
||||
|
||||
// Add the comment
|
||||
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$message', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:00:00', ticket_reply_by = $ticket_reply_contact, ticket_reply_ticket_id = $ticket_id");
|
||||
|
||||
$reply_id = mysqli_insert_id($mysqli);
|
||||
|
||||
// Process attachments
|
||||
mkdirMissing('uploads/tickets/');
|
||||
foreach ($attachments as $attachment) {
|
||||
|
||||
// Get name and extension
|
||||
$att_name = $attachment->getFileName();
|
||||
$att_extarr = explode('.', $att_name);
|
||||
$att_extension = strtolower(end($att_extarr));
|
||||
|
||||
// Check the extension is allowed
|
||||
if (in_array($att_extension, $allowed_extensions)) {
|
||||
|
||||
// Setup directory for this ticket ID
|
||||
$att_dir = "uploads/tickets/" . $ticket_id . "/";
|
||||
mkdirMissing($att_dir);
|
||||
|
||||
// Save attachment with a random name
|
||||
$att_saved_path = $attachment->save($att_dir, Parser::ATTACHMENT_RANDOM_FILENAME);
|
||||
|
||||
// Access the random name to add into the database (this won't work on Windows)
|
||||
$att_tmparr = explode($att_dir, $att_saved_path);
|
||||
|
||||
$ticket_attachment_name = sanitizeInput($att_name);
|
||||
$ticket_attachment_reference_name = sanitizeInput(end($att_tmparr));
|
||||
|
||||
mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$ticket_attachment_name', ticket_attachment_reference_name = '$ticket_attachment_reference_name', ticket_attachment_reply_id = $reply_id, ticket_attachment_ticket_id = $ticket_id");
|
||||
|
||||
} else {
|
||||
$ticket_attachment_name = sanitizeInput($att_name);
|
||||
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Blocked attachment $ticket_attachment_name from Client contact $from_email for ticket $config_ticket_prefix$ticket_number', log_client_id = $client_id");
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
// E-mail techs assigned to the ticket to notify them of the reply
|
||||
$ticket_assigned_to = mysqli_query($mysqli, "SELECT ticket_assigned_to FROM tickets WHERE ticket_id = $ticket_id LIMIT 1");
|
||||
|
||||
if ($ticket_assigned_to) {
|
||||
|
||||
$row = mysqli_fetch_array($ticket_assigned_to);
|
||||
$ticket_assigned_to = intval($row['ticket_assigned_to']);
|
||||
|
||||
if ($ticket_assigned_to) {
|
||||
|
||||
// Get tech details
|
||||
$tech_sql = mysqli_query($mysqli, "SELECT user_email, user_name FROM users WHERE user_id = $ticket_assigned_to LIMIT 1");
|
||||
$tech_row = mysqli_fetch_array($tech_sql);
|
||||
$tech_email = sanitizeInput($tech_row['user_email']);
|
||||
$tech_name = sanitizeInput($tech_row['user_name']);
|
||||
|
||||
$email_subject = "$config_app_name - Ticket updated - [$config_ticket_prefix$ticket_number] $ticket_subject";
|
||||
$email_body = "Hello $tech_name,<br><br>A new reply has been added to the below ticket, check ITFlow for full details.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br><br>https://$config_base_url/ticket.php?ticket_id=$ticket_id";
|
||||
|
||||
$data = [
|
||||
[
|
||||
'from' => $config_ticket_from_email,
|
||||
'from_name' => $config_ticket_from_name,
|
||||
'recipient' => $tech_email,
|
||||
'recipient_name' => $tech_name,
|
||||
'subject' => $email_subject,
|
||||
'body' => $email_body
|
||||
]
|
||||
];
|
||||
|
||||
addToMailQueue($mysqli, $data);
|
||||
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
// Update Ticket Last Response Field & set ticket to open as client has replied
|
||||
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
|
||||
|
||||
echo "Updated existing ticket.<br>";
|
||||
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Client contact $from_email updated ticket $config_ticket_prefix$ticket_number ($subject)', log_client_id = $client_id");
|
||||
|
||||
return true;
|
||||
|
||||
} else {
|
||||
// Invalid ticket number
|
||||
return false;
|
||||
}
|
||||
}
|
||||
// END ADD REPLY FUNCTION -------------------------------------------------
|
||||
|
||||
// Prepare connection string with encryption (TLS/SSL/<blank>)
|
||||
$imap_mailbox = "$config_imap_host:$config_imap_port/imap/$config_imap_encryption";
|
||||
|
||||
// Connect to host via IMAP
|
||||
$imap = imap_open("{{$imap_mailbox}}INBOX", $config_imap_username, $config_imap_password);
|
||||
|
||||
// Check connection
|
||||
if (!$imap) {
|
||||
// Logging
|
||||
//$extended_log_description = var_export(imap_errors(), true);
|
||||
// Remove the lock file
|
||||
unlink($lock_file_path);
|
||||
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Mail', log_action = 'Error', log_description = 'Email parser: Failed to connect to IMAP. Details'");
|
||||
exit("Could not connect to IMAP");
|
||||
}
|
||||
|
||||
// Check for the ITFlow mailbox that we move messages to once processed
|
||||
$imap_folder = 'ITFlow';
|
||||
$list = imap_list($imap, "{{$imap_mailbox}}", "*");
|
||||
if (array_search("{{$imap_mailbox}}$imap_folder", $list) === false) {
|
||||
imap_createmailbox($imap, imap_utf7_encode("{{$imap_mailbox}}$imap_folder"));
|
||||
imap_subscribe($imap, imap_utf7_encode("{{$imap_mailbox}}$imap_folder"));
|
||||
}
|
||||
|
||||
// Search for unread ("UNSEEN") emails
|
||||
$emails = imap_search($imap, 'UNSEEN');
|
||||
|
||||
if ($emails) {
|
||||
|
||||
// Sort
|
||||
rsort($emails);
|
||||
|
||||
// Loop through each email
|
||||
foreach ($emails as $email) {
|
||||
|
||||
// Default false
|
||||
$email_processed = false;
|
||||
|
||||
// Save the original email (to be moved later)
|
||||
mkdirMissing('uploads/tmp/'); // Create tmp dir
|
||||
$original_message_file = "processed-eml-" . randomString(200) . ".eml";
|
||||
imap_savebody($imap, "uploads/tmp/{$original_message_file}", $email);
|
||||
|
||||
// Get details from message and invoke PHP Mime Mail Parser
|
||||
$msg_to_parse = imap_fetchheader($imap, $email, FT_PREFETCHTEXT) . imap_body($imap, $email, FT_PEEK);
|
||||
$parser = new PhpMimeMailParser\Parser();
|
||||
$parser->setText($msg_to_parse);
|
||||
|
||||
// Process message attributes
|
||||
|
||||
$from_array = $parser->getAddresses('from')[0];
|
||||
$from_name = sanitizeInput($from_array['display']);
|
||||
|
||||
// Handle blank 'From' emails
|
||||
$from_email = "itflow-guest@example.com";
|
||||
if (filter_var($from_array['address'], FILTER_VALIDATE_EMAIL)) {
|
||||
$from_email = sanitizeInput($from_array['address']);
|
||||
}
|
||||
|
||||
$from_domain = explode("@", $from_array['address']);
|
||||
$from_domain = sanitizeInput(end($from_domain));
|
||||
|
||||
$subject = sanitizeInput($parser->getHeader('subject'));
|
||||
$date = sanitizeInput($parser->getHeader('date'));
|
||||
$attachments = $parser->getAttachments();
|
||||
|
||||
// Get the message content
|
||||
// (first try HTML parsing, but switch to plain text if the email is empty/plain-text only)
|
||||
// $message = $parser->getMessageBody('htmlEmbedded');
|
||||
// if (empty($message)) {
|
||||
// echo "DEBUG: Switching to plain text parsing for this message ($subject)";
|
||||
// $message = $parser->getMessageBody('text');
|
||||
// }
|
||||
|
||||
// TODO: Default to getting HTML and fallback to plaintext, but HTML emails seem to break the forward/agent notifications
|
||||
|
||||
$message = $parser->getMessageBody('text');
|
||||
|
||||
// Check if we can identify a ticket number (in square brackets)
|
||||
if (preg_match("/\[$config_ticket_prefix\d+\]/", $subject, $ticket_number)) {
|
||||
|
||||
// Looks like there's a ticket number in the subject line (e.g. [TCK-091]
|
||||
// Process as a ticket reply
|
||||
|
||||
// Get the actual ticket number (without the brackets)
|
||||
preg_match('/\d+/', $ticket_number[0], $ticket_number);
|
||||
$ticket_number = intval($ticket_number[0]);
|
||||
|
||||
if (addReply($from_email, $date, $subject, $ticket_number, $message, $attachments)) {
|
||||
$email_processed = true;
|
||||
}
|
||||
|
||||
} else {
|
||||
// Couldn't match this email to an existing ticket
|
||||
|
||||
// Check if we can match the sender to a pre-existing contact
|
||||
$any_contact_sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_email = '$from_email' LIMIT 1");
|
||||
$row = mysqli_fetch_array($any_contact_sql);
|
||||
|
||||
if ($row) {
|
||||
// Sender exists as a contact
|
||||
$contact_name = sanitizeInput($row['contact_name']);
|
||||
$contact_id = intval($row['contact_id']);
|
||||
$contact_email = sanitizeInput($row['contact_email']);
|
||||
$client_id = intval($row['contact_client_id']);
|
||||
|
||||
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments, $original_message_file)) {
|
||||
$email_processed = true;
|
||||
}
|
||||
|
||||
} else {
|
||||
|
||||
// Couldn't match this email to an existing ticket or an existing client contact
|
||||
// Checking to see if the sender domain matches a client website
|
||||
|
||||
$row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT * FROM domains WHERE domain_name = '$from_domain' LIMIT 1"));
|
||||
|
||||
if ($row && $from_domain == $row['domain_name']) {
|
||||
|
||||
// We found a match - create a contact under this client and raise a ticket for them
|
||||
|
||||
// Client details
|
||||
$client_id = intval($row['domain_client_id']);
|
||||
|
||||
// Contact details
|
||||
$password = password_hash(randomString(), PASSWORD_DEFAULT);
|
||||
$contact_name = $from_name; // This was already Sanitized above
|
||||
$contact_email = $from_email; // This was already Sanitized above
|
||||
mysqli_query($mysqli, "INSERT INTO contacts SET contact_name = '$contact_name', contact_email = '$contact_email', contact_notes = 'Added automatically via email parsing.', contact_password_hash = '$password', contact_client_id = $client_id");
|
||||
$contact_id = mysqli_insert_id($mysqli);
|
||||
|
||||
// Logging for contact creation
|
||||
echo "Created new contact.<br>";
|
||||
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Contact', log_action = 'Create', log_description = 'Email parser: created contact $contact_name', log_client_id = $client_id");
|
||||
|
||||
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments, $original_message_file)) {
|
||||
$email_processed = true;
|
||||
}
|
||||
|
||||
} else {
|
||||
|
||||
// Couldn't match this email to an existing ticket, existing contact or an existing client via the "from" domain
|
||||
// In the future we might make a page where these can be nicely viewed / managed, but for now we'll just flag them in the Inbox as needing attention
|
||||
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
// Deal with the message (move it if processed, flag it if not)
|
||||
if ($email_processed) {
|
||||
imap_setflag_full($imap, $email, "\\Seen");
|
||||
imap_mail_move($imap, $email, $imap_folder);
|
||||
} else {
|
||||
// Basically just flags all emails to be manually checked
|
||||
echo "Failed to process email - flagging for manual review.";
|
||||
imap_setflag_full($imap, $email, "\\Flagged");
|
||||
}
|
||||
|
||||
// Remove temp original message if still there
|
||||
if (file_exists("uploads/tmp/{$original_message_file}")) {
|
||||
unlink("uploads/tmp/{$original_message_file}");
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
imap_expunge($imap);
|
||||
imap_close($imap);
|
||||
|
||||
// Remove the lock file
|
||||
unlink($lock_file_path);
|
||||
|
|
@ -28,23 +28,6 @@ if (isset($_POST['add_ticket'])) {
|
|||
$use_primary_contact = intval($_POST['use_primary_contact']);
|
||||
$ticket_template_id = intval($_POST['ticket_template_id']);
|
||||
|
||||
// Check to see if adding a ticket by template
|
||||
if($ticket_template_id) {
|
||||
$sql = mysqli_query($mysqli, "SELECT * FROM ticket_templates WHERE ticket_template_id = $ticket_template_id");
|
||||
$row = mysqli_fetch_array($sql);
|
||||
|
||||
// Override Template Subject
|
||||
if(empty($subject)) {
|
||||
$subject = sanitizeInput($row['ticket_template_subject']);
|
||||
}
|
||||
$details = mysqli_escape_string($mysqli, $row['ticket_template_details']);
|
||||
|
||||
// Get Associated Tasks from the ticket template
|
||||
$sql_task_templates = mysqli_query($mysqli, "SELECT * FROM task_templates WHERE task_template_ticket_template_id = $ticket_template_id");
|
||||
|
||||
}
|
||||
|
||||
|
||||
// Add the primary contact as the ticket contact if "Use primary contact" is checked
|
||||
if ($use_primary_contact == 1) {
|
||||
$sql = mysqli_query($mysqli, "SELECT contact_id FROM contacts WHERE contact_client_id = $client_id AND contact_primary = 1");
|
||||
|
|
@ -79,6 +62,9 @@ if (isset($_POST['add_ticket'])) {
|
|||
|
||||
// Add Tasks from Template if Template was selected
|
||||
if($ticket_template_id) {
|
||||
// Get Associated Tasks from the ticket template
|
||||
$sql_task_templates = mysqli_query($mysqli, "SELECT * FROM task_templates WHERE task_template_ticket_template_id = $ticket_template_id");
|
||||
|
||||
if (mysqli_num_rows($sql_task_templates) > 0) {
|
||||
while ($row = mysqli_fetch_array($sql_task_templates)) {
|
||||
$task_order = intval($row['task_template_order']);
|
||||
|
|
|
|||
|
|
@ -1,344 +0,0 @@
|
|||
<div class="modal" id="addTicketFromTemplateModal" tabindex="-1">
|
||||
<div class="modal-dialog modal-lg">
|
||||
<div class="modal-content bg-dark">
|
||||
<div class="modal-header">
|
||||
<h5 class="modal-title"><i class="fas fa-fw fa-life-ring mr-2"></i>New Ticket From Template</h5>
|
||||
<button type="button" class="close text-white" data-dismiss="modal">
|
||||
<span>×</span>
|
||||
</button>
|
||||
</div>
|
||||
<form action="post.php" method="post" autocomplete="off">
|
||||
<input type="hidden" name="subject" value="">
|
||||
<input type="hidden" name="details" value="">
|
||||
<div class="modal-body bg-white">
|
||||
|
||||
<?php if (isset($_GET['client_id'])) { ?>
|
||||
<ul class="nav nav-pills nav-justified mb-3">
|
||||
<li class="nav-item">
|
||||
<a class="nav-link active" data-toggle="pill" href="#pills-details-template"><i class="fa fa-fw fa-life-ring mr-2"></i>Details</a>
|
||||
</li>
|
||||
<li class="nav-item">
|
||||
<a class="nav-link" data-toggle="pill" href="#pills-contacts-template"><i class="fa fa-fw fa-users mr-2"></i>Contact</a>
|
||||
</li>
|
||||
<li class="nav-item">
|
||||
<a class="nav-link" data-toggle="pill" href="#pills-assets-template"><i class="fa fa-fw fa-desktop mr-2"></i>Asset</a>
|
||||
</li>
|
||||
<li class="nav-item">
|
||||
<a class="nav-link" data-toggle="pill" href="#pills-locations-template"><i class="fa fa-fw fa-map-marker-alt mr-2"></i>Location</a>
|
||||
</li>
|
||||
<li class="nav-item">
|
||||
<a class="nav-link" data-toggle="pill" href="#pills-vendors-template"><i class="fa fa-fw fa-building mr-2"></i>Vendor</a>
|
||||
</li>
|
||||
<li class="nav-item">
|
||||
<a class="nav-link" data-toggle="pill" href="#pills-project-template"><i class="fa fa-fw fa-project-diagram mr-2"></i>Project</a>
|
||||
</li>
|
||||
</ul>
|
||||
|
||||
<hr>
|
||||
|
||||
<?php } ?>
|
||||
|
||||
<div class="tab-content">
|
||||
|
||||
<div class="tab-pane fade show active" id="pills-details-template">
|
||||
|
||||
<div class="form-group">
|
||||
<label>Template</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-cube"></i></span>
|
||||
</div>
|
||||
<select class="form-control select2" name="ticket_template_id" required>
|
||||
<option value="0">- Choose a Template -</option>
|
||||
<?php
|
||||
|
||||
$sql_ticket_templates = mysqli_query($mysqli, "SELECT * FROM ticket_templates WHERE ticket_template_archived_at IS NULL ORDER BY ticket_template_name ASC");
|
||||
while ($row = mysqli_fetch_array($sql_ticket_templates)) {
|
||||
$ticket_template_id_select = intval($row['ticket_template_id']);
|
||||
$ticket_template_name_select = nullable_htmlentities($row['ticket_template_name']);
|
||||
?>
|
||||
<option value="<?php echo $ticket_template_id_select; ?>"><?php echo $ticket_template_name_select; ?></option>
|
||||
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="form-group">
|
||||
<label>Override Subject</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
|
||||
</div>
|
||||
<input type="text" class="form-control" name="subject" placeholder="Fill this in to override the templates subject">
|
||||
</div>
|
||||
</div>
|
||||
|
||||
|
||||
<?php if (empty($_GET['client_id'])) { ?>
|
||||
|
||||
<div class="form-group">
|
||||
<label>Client <strong class="text-danger">*</strong></label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
|
||||
</div>
|
||||
<select class="form-control select2" name="client" required>
|
||||
<option value="">- Client -</option>
|
||||
<?php
|
||||
|
||||
$sql = mysqli_query($mysqli, "SELECT * FROM clients WHERE client_archived_at IS NULL $access_permission_query ORDER BY client_name ASC");
|
||||
while ($row = mysqli_fetch_array($sql)) {
|
||||
$client_id = intval($row['client_id']);
|
||||
$client_name = nullable_htmlentities($row['client_name']); ?>
|
||||
<option value="<?php echo $client_id; ?>"><?php echo $client_name; ?></option>
|
||||
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="form-group">
|
||||
<div class="custom-control custom-checkbox">
|
||||
<input class="custom-control-input" type="checkbox" id="primaryContactCheckboxTemplate" name="use_primary_contact" value="1">
|
||||
<label for="primaryContactCheckboxTemplate" class="custom-control-label">Use Primary Contact</label>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<?php } ?>
|
||||
|
||||
<div class="form-group">
|
||||
<label>Priority <strong class="text-danger">*</strong></label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
|
||||
</div>
|
||||
<select class="form-control select2" name="priority" required>
|
||||
<option>Low</option>
|
||||
<option>Medium</option>
|
||||
<option>High</option>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="form-group">
|
||||
<label>Assign to</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-user-check"></i></span>
|
||||
</div>
|
||||
<select class="form-control select2" name="assigned_to">
|
||||
<option value="0">Not Assigned</option>
|
||||
<?php
|
||||
|
||||
$sql = mysqli_query(
|
||||
$mysqli,
|
||||
"SELECT users.user_id, user_name FROM users
|
||||
LEFT JOIN user_settings on users.user_id = user_settings.user_id
|
||||
WHERE user_role > 1 AND user_status = 1 AND user_archived_at IS NULL ORDER BY user_name ASC"
|
||||
);
|
||||
while ($row = mysqli_fetch_array($sql)) {
|
||||
$user_id = intval($row['user_id']);
|
||||
$user_name = nullable_htmlentities($row['user_name']); ?>
|
||||
<option <?php if ($session_user_id == $user_id) { echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
|
||||
<?php if (isset($_GET['client_id'])) { ?>
|
||||
|
||||
<div class="tab-pane fade" id="pills-contacts-template">
|
||||
|
||||
<input type="hidden" name="client" value="<?php echo $client_id; ?>">
|
||||
|
||||
<div class="form-group">
|
||||
<label>Contact</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
|
||||
</div>
|
||||
<select class="form-control select2" name="contact">
|
||||
<option value="0">- No One -</option>
|
||||
<?php
|
||||
$sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_client_id = $client_id AND contact_archived_at IS NULL ORDER BY contact_primary DESC, contact_technical DESC, contact_name ASC");
|
||||
while ($row = mysqli_fetch_array($sql)) {
|
||||
$contact_id = intval($row['contact_id']);
|
||||
$contact_name = nullable_htmlentities($row['contact_name']);
|
||||
$contact_primary = intval($row['contact_primary']);
|
||||
if($contact_primary == 1) {
|
||||
$contact_primary_display = " (Primary)";
|
||||
} else {
|
||||
$contact_primary_display = "";
|
||||
}
|
||||
$contact_technical = intval($row['contact_technical']);
|
||||
if($contact_technical == 1) {
|
||||
$contact_technical_display = " (Technical)";
|
||||
} else {
|
||||
$contact_technical_display = "";
|
||||
}
|
||||
$contact_title = nullable_htmlentities($row['contact_title']);
|
||||
if(!empty($contact_title)) {
|
||||
$contact_title_display = " - $contact_title";
|
||||
} else {
|
||||
$contact_title_display = "";
|
||||
}
|
||||
|
||||
?>
|
||||
<option value="<?php echo $contact_id; ?>" <?php if ($contact_primary == 1 || $contact_id == isset($_GET['contact_id'])) { echo "selected"; } ?>><?php echo "$contact_name$contact_title_display$contact_primary_display$contact_technical_display"; ?></option>
|
||||
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="form-group">
|
||||
<label>Watchers</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-envelope"></i></span>
|
||||
</div>
|
||||
<select class="form-control select2" name="watchers[]" data-tags="true" data-placeholder="Enter or select email address" multiple>
|
||||
<option value=""></option>
|
||||
<?php
|
||||
$sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_client_id = $client_id AND contact_archived_at IS NULL AND contact_email IS NOT NULL ORDER BY contact_email ASC");
|
||||
while ($row = mysqli_fetch_array($sql)) {
|
||||
$contact_email = nullable_htmlentities($row['contact_email']);
|
||||
?>
|
||||
<option><?php echo $contact_email; ?></option>
|
||||
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
|
||||
<div class="tab-pane fade" id="pills-assets-template">
|
||||
|
||||
<div class="form-group">
|
||||
<label>Asset</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-desktop"></i></span>
|
||||
</div>
|
||||
<select class="form-control select2" name="asset">
|
||||
<option value="0">- None -</option>
|
||||
<?php
|
||||
|
||||
$sql_assets = mysqli_query($mysqli, "SELECT * FROM assets LEFT JOIN contacts ON contact_id = asset_contact_id WHERE asset_client_id = $client_id AND asset_archived_at IS NULL ORDER BY asset_name ASC");
|
||||
while ($row = mysqli_fetch_array($sql_assets)) {
|
||||
$asset_id_select = intval($row['asset_id']);
|
||||
$asset_name_select = nullable_htmlentities($row['asset_name']);
|
||||
$asset_contact_name_select = nullable_htmlentities($row['contact_name']);
|
||||
?>
|
||||
<option value="<?php echo $asset_id_select; ?>"><?php echo "$asset_name_select - $asset_contact_name_select"; ?></option>
|
||||
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
|
||||
<div class="tab-pane fade" id="pills-locations-template">
|
||||
|
||||
<div class="form-group">
|
||||
<label>Location</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-map-marker-alt"></i></span>
|
||||
</div>
|
||||
<select class="form-control select2" name="location">
|
||||
<option value="0">- None -</option>
|
||||
<?php
|
||||
|
||||
$sql_locations = mysqli_query($mysqli, "SELECT * FROM locations WHERE location_client_id = $client_id AND location_archived_at IS NULL ORDER BY location_name ASC");
|
||||
while ($row = mysqli_fetch_array($sql_locations)) {
|
||||
$location_id_select = intval($row['location_id']);
|
||||
$location_name_select = nullable_htmlentities($row['location_name']);
|
||||
?>
|
||||
<option value="<?php echo $location_id_select; ?>"><?php echo $location_name_select; ?></option>
|
||||
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
|
||||
<div class="tab-pane fade" id="pills-vendors-template">
|
||||
|
||||
<div class="form-group">
|
||||
<label>Vendor</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-building"></i></span>
|
||||
</div>
|
||||
<select class="form-control select2" name="vendor">
|
||||
<option value="0">- None -</option>
|
||||
<?php
|
||||
|
||||
$sql_vendors = mysqli_query($mysqli, "SELECT * FROM vendors WHERE vendor_client_id = $client_id AND vendor_template = 0 AND vendor_archived_at IS NULL ORDER BY vendor_name ASC");
|
||||
while ($row = mysqli_fetch_array($sql_vendors)) {
|
||||
$vendor_id_select = intval($row['vendor_id']);
|
||||
$vendor_name_select = nullable_htmlentities($row['vendor_name']); ?>
|
||||
<option value="<?php echo $vendor_id_select; ?>"><?php echo $vendor_name_select; ?></option>
|
||||
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="form-group">
|
||||
<label>Vendor Ticket Number</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
|
||||
</div>
|
||||
<input type="text" class="form-control" name="vendor_ticket_number" placeholder="Vendor ticket number">
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
|
||||
<div class="tab-pane fade" id="pills-project-template">
|
||||
|
||||
<div class="form-group">
|
||||
<label>Project</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-project-diagram"></i></span>
|
||||
</div>
|
||||
<select class="form-control select2" name="project">
|
||||
<option value="0">- None -</option>
|
||||
<?php
|
||||
|
||||
$sql_projects = mysqli_query($mysqli, "SELECT * FROM projects WHERE project_client_id = $client_id AND project_completed_at IS NULL AND project_archived_at IS NULL ORDER BY project_name ASC");
|
||||
while ($row = mysqli_fetch_array($sql_projects)) {
|
||||
$project_id_select = intval($row['project_id']);
|
||||
$project_name_select = nullable_htmlentities($row['project_name']); ?>
|
||||
<option value="<?php echo $project_id_select; ?>"><?php echo $project_name_select; ?></option>
|
||||
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
|
||||
<?php } ?>
|
||||
|
||||
</div>
|
||||
|
||||
</div>
|
||||
<div class="modal-footer bg-white">
|
||||
<button type="submit" name="add_ticket" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Create</button>
|
||||
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fas fa-times mr-2"></i>Cancel</button>
|
||||
</div>
|
||||
</form>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
|
@ -62,19 +62,44 @@
|
|||
|
||||
<?php } ?>
|
||||
|
||||
<div class="form-group">
|
||||
<label>Template</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-cube"></i></span>
|
||||
</div>
|
||||
<select class="form-control select2" id="ticket_template_select" name="ticket_template_id" required>
|
||||
<option value="0">- Choose a Template -</option>
|
||||
<?php
|
||||
$sql_ticket_templates = mysqli_query($mysqli, "SELECT * FROM ticket_templates WHERE ticket_template_archived_at IS NULL ORDER BY ticket_template_name ASC");
|
||||
while ($row = mysqli_fetch_array($sql_ticket_templates)) {
|
||||
$ticket_template_id_select = intval($row['ticket_template_id']);
|
||||
$ticket_template_name_select = nullable_htmlentities($row['ticket_template_name']);
|
||||
$ticket_template_details_select = nullable_htmlentities($row['ticket_template_details']);
|
||||
?>
|
||||
<option value="<?php echo $ticket_template_id_select; ?>"
|
||||
data-subject="<?php echo $ticket_template_name_select; ?>"
|
||||
data-details="<?php echo $ticket_template_details_select; ?>">
|
||||
<?php echo $ticket_template_name_select; ?>
|
||||
</option>
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="form-group">
|
||||
<label>Subject <strong class="text-danger">*</strong></label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
|
||||
</div>
|
||||
<input type="text" class="form-control" name="subject" placeholder="Subject" required>
|
||||
<input type="text" class="form-control" id="subjectInput" name="subject" placeholder="Subject" required>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<?php if($config_ai_enable) { ?>
|
||||
<div class="form-group">
|
||||
<textarea class="form-control tinymceai" id="textInput" name="details"></textarea>
|
||||
<textarea class="form-control tinymceai" id="detailsInput" name="details"></textarea>
|
||||
</div>
|
||||
|
||||
<div class="mb-3">
|
||||
|
|
@ -83,7 +108,7 @@
|
|||
</div>
|
||||
<?php } else { ?>
|
||||
<div class="form-group">
|
||||
<textarea class="form-control tinymce" rows="5" name="details"></textarea>
|
||||
<textarea class="form-control tinymce" id="detailsInput" rows="5" name="details"></textarea>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
|
|
@ -361,3 +386,32 @@
|
|||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<script>
|
||||
document.addEventListener("DOMContentLoaded", function() {
|
||||
var templateSelect = $('#ticket_template_select');
|
||||
var subjectInput = document.getElementById('subjectInput');
|
||||
var detailsInput = document.getElementById('detailsInput');
|
||||
|
||||
templateSelect.on('select2:select', function(e) {
|
||||
var selectedOption = e.params.data.element;
|
||||
var templateSubject = selectedOption.getAttribute('data-subject');
|
||||
var templateDetails = selectedOption.getAttribute('data-details');
|
||||
|
||||
// Update Subject
|
||||
subjectInput.value = templateSubject || '';
|
||||
|
||||
// Update Details
|
||||
if (typeof tinymce !== 'undefined') {
|
||||
var editor = tinymce.get('detailsInput');
|
||||
if (editor) {
|
||||
editor.setContent(templateDetails || '');
|
||||
} else {
|
||||
detailsInput.value = templateDetails || '';
|
||||
}
|
||||
} else {
|
||||
detailsInput.value = templateDetails || '';
|
||||
}
|
||||
});
|
||||
});
|
||||
</script>
|
||||
|
|
@ -118,12 +118,6 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
|
|||
<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
|
||||
<i class="fas fa-plus mr-2"></i>New Ticket
|
||||
</button>
|
||||
<button type="button" class="btn btn-primary dropdown-toggle dropdown-toggle-split" data-toggle="dropdown"></button>
|
||||
<div class="dropdown-menu">
|
||||
<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#addTicketFromTemplateModal">
|
||||
<i class="fa fa-fw fa-plus mr-2"></i>From Template
|
||||
</a>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
|
@ -595,6 +589,4 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
|
|||
<?php
|
||||
require_once "ticket_add_modal.php";
|
||||
|
||||
require_once "ticket_add_from_template_modal.php";
|
||||
|
||||
require_once "footer.php";
|
||||
|
|
|
|||
Loading…
Reference in New Issue