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https://github.com/itflow-org/itflow
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162a597da9
Statuses can be flagged to pause the resolution clock; sla_history records the intervals a ticket's clock actually ran and the deadline is re-based on remaining budget when it resumes. Adds SLA Summary and SLA by Client reports, an SLA state filter on the ticket list, SLA colouring on kanban cards, and an Urgent column on the Tickets by Client report. DB update 2.5.1. Also fixes resolution SLA verdicts being skipped when resolving via kanban or the client portal.
75 lines
2.5 KiB
PHP
75 lines
2.5 KiB
PHP
<?php
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defined('FROM_POST_HANDLER') || die("Direct file access is not allowed");
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if (isset($_POST['add_ticket_status'])) {
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validateCSRFToken();
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$name = escapeSql($_POST['name']);
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$color = escapeSql($_POST['color']);
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$pauses_sla = intval($_POST['pauses_sla'] ?? 0);
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mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = '$name', ticket_status_color = '$color', ticket_status_pauses_sla = $pauses_sla");
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$ticket_status_id = mysqli_insert_id($mysqli);
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logAudit("Ticket Status", "Create", "$session_name created custom ticket status $name", 0, $ticket_status_id);
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flashAlert("Custom Ticket Status <strong>$name</strong> created");
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redirect();
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}
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if (isset($_POST['edit_ticket_status'])) {
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validateCSRFToken();
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$ticket_status_id = intval($_POST['ticket_status_id']);
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$name = escapeSql($_POST['name']);
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$color = escapeSql($_POST['color']);
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$order = intval($_POST['order']);
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$status = intval($_POST['status']);
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$pauses_sla = intval($_POST['pauses_sla'] ?? 0);
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mysqli_query($mysqli, "UPDATE ticket_statuses SET ticket_status_name = '$name', ticket_status_color = '$color', ticket_status_order = $order, ticket_status_active = $status, ticket_status_pauses_sla = $pauses_sla WHERE ticket_status_id = $ticket_status_id");
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// Tickets already sitting in this status need their clock reconciled
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$sql_status_tickets = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_status = $ticket_status_id AND ticket_closed_at IS NULL AND ticket_archived_at IS NULL");
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while ($status_ticket_row = mysqli_fetch_assoc($sql_status_tickets)) {
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syncTicketSlaClock($status_ticket_row['ticket_id']);
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}
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logAudit("Ticket Status", "Edit", "$session_name edited custom ticket status $name", 0, $ticket_status_id);
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flashAlert("Custom Ticket Status <strong>$name</strong> edited");
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redirect();
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}
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if (isset($_GET['delete_ticket_status'])) {
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validateCSRFToken();
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$ticket_status_id = intval($_GET['delete_ticket_status']);
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if ($ticket_status_id <= 5) {
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exit("Can't delete built-in statuses");
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}
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$ticlet_status_name = escapeSql(getFieldById('ticket_statuses', $ticket_status_id, 'ticket_status_name'));
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mysqli_query($mysqli, "DELETE FROM ticket_statuses WHERE ticket_status_id = $ticket_status_id");
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logAudit("Ticket Status", "Delete", "$session_name deleted custom ticket status $ticket_status_name");
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flashAlert("Custom Ticket Status <strong>$ticket_status_name</strong> Deleted", 'error');
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redirect();
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}
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