mirror of
https://github.com/itflow-org/itflow
synced 2026-02-28 02:44:53 +00:00
b9431645d3
Standardize on 5 consistent ticket states:- - New (Red/Danger) - Open (Blue/Primary) - On Hold (Green/Success) - Auto Close (Dark/black) - Closed (Dark/black) Update parts of the app where these have deviated from, as they have not been updated everywhere. Other states may be configurable in future via custom fields.
286 lines
15 KiB
PHP
286 lines
15 KiB
PHP
<?php
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// Default Column Sortby Filter
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$sort = "ticket_number";
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$order = "DESC";
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require_once "inc_all_client.php";
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if (isset($_GET['status']) && ($_GET['status']) == 'Open') {
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$status = 'Open';
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$ticket_status_snippet = "ticket_status != 'Closed'";
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} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
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$status = 'Closed';
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$ticket_status_snippet = "ticket_status = 'Closed'";
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} else {
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$status = 'Open';
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$ticket_status_snippet = "ticket_status != 'Closed'";
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}
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if (isset($_GET['billable']) && ($_GET['billable']) == '1') {
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if (isset($_GET['unbilled'])) {
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$billable = 1;
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$ticket_billable_snippet = "ticket_billable = 1 AND ticket_invoice_id = 0";
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$ticket_status_snippet = '1 = 1';
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}
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} else {
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$billable = 0;
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$ticket_billable_snippet = '1 = 1';
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}
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//Rebuild URL
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$url_query_strings_sort = http_build_query($get_copy);
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$sql = mysqli_query(
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$mysqli,
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"SELECT SQL_CALC_FOUND_ROWS * FROM tickets
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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LEFT JOIN assets ON ticket_asset_id = asset_id
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LEFT JOIN locations ON ticket_location_id = location_id
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LEFT JOIN vendors ON ticket_vendor_id = vendor_id
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WHERE ticket_client_id = $client_id
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AND $ticket_status_snippet
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AND $ticket_billable_snippet
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AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
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ORDER BY $sort $order LIMIT $record_from, $record_to"
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);
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$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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//Get Total tickets open
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$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_client_id = $client_id AND ticket_status != 'Closed'");
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$row = mysqli_fetch_array($sql_total_tickets_open);
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$total_tickets_open = intval($row['total_tickets_open']);
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//Get Total tickets closed
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$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_client_id = $client_id AND ticket_status = 'Closed'");
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$row = mysqli_fetch_array($sql_total_tickets_closed);
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$total_tickets_closed = intval($row['total_tickets_closed']);
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//Get Total Scheduled tickets
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$sql_total_scheduled_tickets = mysqli_query($mysqli, "SELECT COUNT(scheduled_ticket_id) AS total_scheduled_tickets FROM scheduled_tickets WHERE scheduled_ticket_client_id = $client_id");
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$row = mysqli_fetch_array($sql_total_scheduled_tickets);
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$total_scheduled_tickets = intval($row['total_scheduled_tickets']);
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?>
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<div class="card card-dark">
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<div class="card-header py-2">
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<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i><?php if (isset($_GET['unbilled'])) { echo "Unbilled "; } ?> Tickets
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<small class="ml-3">
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<a href="?client_id=<?php echo $client_id?>&status=Open" class="text-white"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
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<a href="?client_id=<?php echo $client_id?>&status=Closed" class="text-white"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
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</small>
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</h3>
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<div class="card-tools">
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<div class="btn-group">
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<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
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<i class="fas fa-plus mr-2"></i>New Ticket
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</button>
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<button type="button" class="btn btn-primary dropdown-toggle dropdown-toggle-split" data-toggle="dropdown"></button>
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<div class="dropdown-menu">
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<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#exportTicketModal">
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<i class="fa fa-fw fa-download mr-2"></i>Export
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</a>
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</div>
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</div>
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</div>
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</div>
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<div class="card-body">
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<form autocomplete="off">
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<input type="hidden" name="client_id" value="<?php echo $client_id; ?>">
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<div class="row">
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<div class="col-md-4">
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<div class="input-group mb-3 mb-md-0">
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<input type="search" class="form-control" name="q" value="<?php if (isset($q)) { echo stripslashes(nullable_htmlentities($q)); } ?>" placeholder="Search Tickets">
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<div class="input-group-append">
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<button class="btn btn-dark"><i class="fa fa-search"></i></button>
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</div>
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</div>
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</div>
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<div class="col-md-8">
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<div class="float-right">
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<a href="client_recurring_tickets.php?client_id=<?php echo $client_id; ?>" class="btn btn-outline-info">
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<i class="fa fa-fw fa-redo-alt mr-2"></i>Recurring Tickets | <strong> <?php echo $total_scheduled_tickets; ?></strong>
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</a>
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</div>
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</div>
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</div>
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</form>
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<hr>
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<div class="table-responsive-sm">
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<table class="table table-striped table-borderless table-hover">
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<thead class="text-dark <?php if ($num_rows[0] == 0) { echo "d-none"; } ?>">
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<tr>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">Number</a></th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">Subject</a></th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=contact_name&order=<?php echo $disp; ?>">Contact</a></th>
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<?php if ($config_module_enable_accounting) { ?>
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<th class="text-center"><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_billable&order=<?php echo $disp; ?>">Billable</a></th>
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<?php } ?>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">Priority</a></th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">Status</a></th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">Assigned</a></th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">Last Response</a></th>
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<th><a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_created_at&order=<?php echo $disp; ?>">Created</a></th>
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</tr>
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</thead>
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<tbody>
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<?php
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while ($row = mysqli_fetch_array($sql)) {
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$ticket_id = intval($row['ticket_id']);
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$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
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$ticket_number = nullable_htmlentities($row['ticket_number']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_status = nullable_htmlentities($row['ticket_status']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
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if (empty($ticket_updated_at)) {
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if ($ticket_status == "Closed") {
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$ticket_updated_at_display = "<p>Never</p>";
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} else {
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$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
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}
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} else {
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$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
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}
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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if ($ticket_status == "New") {
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$ticket_status_color = "danger";
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} elseif ($ticket_status == "Open") {
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$ticket_status_color = "primary";
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} elseif ($ticket_status == "On Hold") {
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$ticket_status_color = "success";
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} elseif ($ticket_status == "Auto Close") {
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$ticket_status_color = "dark";
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} elseif ($ticket_status == "Closed") {
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$ticket_status_color = "dark";
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}
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if ($ticket_priority == "High") {
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$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Low") {
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$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
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} else{
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$ticket_priority_display = "-";
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}
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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if ($ticket_status == "Closed") {
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$ticket_assigned_to_display = "<p>Not Assigned</p>";
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} else {
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$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
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}
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} else {
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$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
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}
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$contact_id = intval($row['ticket_contact_id']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_title = nullable_htmlentities($row['contact_title']);
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$contact_email = nullable_htmlentities($row['contact_email']);
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$contact_phone = formatPhoneNumber($row['contact_phone']);
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$contact_extension = nullable_htmlentities($row['contact_extension']);
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$contact_mobile = formatPhoneNumber($row['contact_mobile']);
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$contact_archived_at = nullable_htmlentities($row['contact_archived_at']);
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if (empty($contact_archived_at)) {
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$contact_archived_display = "";
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} else {
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$contact_archived_display = "Archived - ";
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}
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if (empty($contact_name)) {
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$contact_display = "-";
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} else {
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$contact_display = "$contact_archived_display$contact_name<br><small class='text-secondary'>$contact_email</small>";
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}
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$asset_id = intval($row['ticket_asset_id']);
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$vendor_id = intval($row['ticket_vendor_id']);
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?>
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<tr class="<?php if(empty($ticket_updated_at)) { echo "text-bold"; }?>">
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<td><a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span></a></td>
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<td>
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
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</td>
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<td><a href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>"><?php echo $contact_display; ?></a></td>
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<?php if ($config_module_enable_accounting) { ?>
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<td class="text-center">
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<a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
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<?php
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if ($ticket_billable == 1) {
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echo "<span class='badge badge-pill badge-success'>$</span>";
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} else {
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echo "<span class='badge badge-pill badge-secondary'>X</span>";
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}
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?>
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</td>
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<?php } ?>
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<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><?php echo $ticket_priority_display; ?></a></td>
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<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
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<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
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<td><?php echo $ticket_updated_at_display; ?></td>
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<td>
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<?php echo $ticket_created_at_time_ago; ?>
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<br>
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<small class="text-secondary"><?php echo $ticket_created_at; ?></small>
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</td>
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</tr>
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<?php
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if ($ticket_status !== "Closed") {
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// Temp performance boost for closed tickets, until we move to dynamic modals
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require "ticket_assign_modal.php";
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require "ticket_edit_priority_modal.php";
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require "ticket_edit_contact_modal.php";
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require "ticket_edit_billable_modal.php";
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}
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}
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?>
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</tbody>
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</table>
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</div>
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<?php require_once "pagination.php";
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?>
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</div>
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</div>
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<?php
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require_once "ticket_add_modal.php";
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require_once "client_ticket_export_modal.php";
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require_once "footer.php";
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?>
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