mirror of
https://github.com/itflow-org/itflow
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33 lines
1.5 KiB
PHP
33 lines
1.5 KiB
PHP
<?php
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/*
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* ITFlow - Database update to version 2.5.2 (from 2.5.1)
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* Included by admin/database_updates.php - do not access directly
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*/
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defined('FROM_DB_UPDATER') || die("Direct file access is not allowed");
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// Resolving a ticket from the kanban board or the client portal recorded
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// the resolution timestamp but never judged the resolution SLA, so those
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// tickets carry a target, a resolution time and no verdict. They read as
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// still-in-flight and are left out of SLA reporting entirely.
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//
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// Both timestamps were stored, so the verdict is simply recomputed from
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// them. Only rows with no verdict at all are touched - anything already
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// judged keeps the answer it was given at the time.
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mysqli_query($mysqli, "UPDATE tickets
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SET ticket_resolution_sla_met = (ticket_resolved_at <= ticket_resolution_due_at)
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WHERE ticket_sla_id > 0
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AND ticket_resolution_due_at IS NOT NULL
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AND ticket_resolved_at IS NOT NULL
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AND ticket_resolution_sla_met IS NULL");
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// Same repair on the response track, for any ticket whose first response
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// was recorded without the verdict being written alongside it
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mysqli_query($mysqli, "UPDATE tickets
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SET ticket_response_sla_met = (ticket_first_response_at <= ticket_response_due_at)
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WHERE ticket_sla_id > 0
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AND ticket_response_due_at IS NOT NULL
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AND ticket_first_response_at IS NOT NULL
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AND ticket_response_sla_met IS NULL");
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