mirror of https://github.com/itflow-org/itflow
373 lines
19 KiB
PHP
373 lines
19 KiB
PHP
<?php
|
|
|
|
|
|
// Default Column Sortby Filter
|
|
$sort = "ticket_number";
|
|
$order = "DESC";
|
|
|
|
require_once "includes/inc_all_client.php";
|
|
|
|
// Perms
|
|
enforceUserPermission('module_support');
|
|
|
|
if (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
|
|
$status = 'Closed';
|
|
$ticket_status_snippet = "ticket_resolved_at IS NOT NULL";
|
|
} else {
|
|
// Default - Show open tickets
|
|
$status = 'Open';
|
|
$ticket_status_snippet = "ticket_resolved_at IS NULL";
|
|
}
|
|
|
|
if (isset($_GET['billable']) && ($_GET['billable']) == '1') {
|
|
if (isset($_GET['unbilled'])) {
|
|
$billable = 1;
|
|
$ticket_billable_snippet = "ticket_billable = 1 AND ticket_invoice_id = 0";
|
|
$ticket_status_snippet = '1 = 1';
|
|
}
|
|
} else {
|
|
$billable = 0;
|
|
$ticket_billable_snippet = '1 = 1';
|
|
}
|
|
|
|
//Rebuild URL
|
|
$url_query_strings_sort = http_build_query($get_copy);
|
|
|
|
$sql = mysqli_query(
|
|
$mysqli,
|
|
"SELECT SQL_CALC_FOUND_ROWS * FROM tickets
|
|
LEFT JOIN contacts ON ticket_contact_id = contact_id
|
|
LEFT JOIN users ON ticket_assigned_to = user_id
|
|
LEFT JOIN assets ON ticket_asset_id = asset_id
|
|
LEFT JOIN locations ON ticket_location_id = location_id
|
|
LEFT JOIN vendors ON ticket_vendor_id = vendor_id
|
|
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
|
|
WHERE ticket_client_id = $client_id
|
|
AND $ticket_status_snippet
|
|
AND $ticket_billable_snippet
|
|
AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status_name LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
|
|
ORDER BY
|
|
CASE
|
|
WHEN '$sort' = 'ticket_priority' THEN
|
|
CASE ticket_priority
|
|
WHEN 'High' THEN 1
|
|
WHEN 'Medium' THEN 2
|
|
WHEN 'Low' THEN 3
|
|
ELSE 4 -- Optional: for unexpected priority values
|
|
END
|
|
ELSE NULL
|
|
END $order,
|
|
$sort $order -- Apply normal sorting by $sort and $order
|
|
LIMIT $record_from, $record_to"
|
|
);
|
|
|
|
$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
|
|
|
|
// Get Total tickets open
|
|
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_client_id = $client_id AND ticket_resolved_at IS NULL");
|
|
$row = mysqli_fetch_array($sql_total_tickets_open);
|
|
$total_tickets_open = intval($row['total_tickets_open']);
|
|
|
|
// Get Total tickets closed
|
|
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
|
|
$row = mysqli_fetch_array($sql_total_tickets_closed);
|
|
$total_tickets_closed = intval($row['total_tickets_closed']);
|
|
|
|
?>
|
|
|
|
<div class="card card-dark">
|
|
<div class="card-header py-2">
|
|
<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i><?php if (isset($_GET['unbilled'])) { echo "Unbilled "; } ?> Tickets
|
|
<small class="ml-3">
|
|
<a href="?client_id=<?php echo $client_id?>&status=Open" class="text-light"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
|
|
<a href="?client_id=<?php echo $client_id?>&status=Closed" class="text-light"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
|
|
</small>
|
|
</h3>
|
|
<div class="card-tools">
|
|
<div class="btn-group">
|
|
<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
|
|
<i class="fas fa-plus mr-2"></i>New Ticket
|
|
</button>
|
|
<?php if ($num_rows[0] > 0) { ?>
|
|
<button type="button" class="btn btn-primary dropdown-toggle dropdown-toggle-split" data-toggle="dropdown"></button>
|
|
<div class="dropdown-menu">
|
|
<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#exportTicketModal">
|
|
<i class="fa fa-fw fa-download mr-2"></i>Export
|
|
</a>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div class="card-body">
|
|
<form autocomplete="off">
|
|
<input type="hidden" name="client_id" value="<?php echo $client_id; ?>">
|
|
<input type="hidden" name="status" value="<?php echo $status; ?>">
|
|
<div class="row">
|
|
|
|
<div class="col-md-4">
|
|
<div class="input-group mb-3 mb-md-0">
|
|
<input type="search" class="form-control" name="q" value="<?php if (isset($q)) { echo stripslashes(nullable_htmlentities($q)); } ?>" placeholder="Search Tickets">
|
|
<div class="input-group-append">
|
|
<button class="btn btn-dark"><i class="fa fa-search"></i></button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="col-md-8">
|
|
</div>
|
|
|
|
</div>
|
|
</form>
|
|
<hr>
|
|
<div class="table-responsive-sm">
|
|
<table class="table table-striped table-borderless table-hover">
|
|
<thead class="text-dark <?php if ($num_rows[0] == 0) { echo "d-none"; } ?>">
|
|
<tr>
|
|
<th>
|
|
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">
|
|
Number <?php if ($sort == 'ticket_number') { echo $order_icon; } ?>
|
|
</a>
|
|
</th>
|
|
<th>
|
|
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">
|
|
Subject <?php if ($sort == 'ticket_subject') { echo $order_icon; } ?>
|
|
</a>
|
|
</th>
|
|
<th>
|
|
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=contact_name&order=<?php echo $disp; ?>">
|
|
Contact <?php if ($sort == 'contact_name') { echo $order_icon; } ?>
|
|
</a>
|
|
</th>
|
|
<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 2) { ?>
|
|
<th class="text-center">
|
|
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_billable&order=<?php echo $disp; ?>">
|
|
Billable <?php if ($sort == 'ticket_billable') { echo $order_icon; } ?>
|
|
</a>
|
|
</th>
|
|
<?php } ?>
|
|
<th>
|
|
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">
|
|
Priority <?php if ($sort == 'ticket_priority') { echo $order_icon; } ?>
|
|
</a>
|
|
</th>
|
|
<th>
|
|
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">
|
|
Status <?php if ($sort == 'ticket_status') { echo $order_icon; } ?>
|
|
</a>
|
|
</th>
|
|
<th>
|
|
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">
|
|
Assigned <?php if ($sort == 'user_name') { echo $order_icon; } ?>
|
|
</a>
|
|
</th>
|
|
<th>
|
|
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">
|
|
Last Response <?php if ($sort == 'ticket_updated_at') { echo $order_icon; } ?>
|
|
</a>
|
|
</th>
|
|
<th>
|
|
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_created_at&order=<?php echo $disp; ?>">
|
|
Created <?php if ($sort == 'ticket_created_at') { echo $order_icon; } ?>
|
|
</a>
|
|
</th>
|
|
</tr>
|
|
</thead>
|
|
<tbody>
|
|
<?php
|
|
|
|
while ($row = mysqli_fetch_array($sql)) {
|
|
$ticket_id = intval($row['ticket_id']);
|
|
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
|
|
$ticket_number = nullable_htmlentities($row['ticket_number']);
|
|
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
|
|
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
|
|
$ticket_status_id = intval($row['ticket_status_id']);
|
|
$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
|
|
$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
|
|
$ticket_billable = intval($row['ticket_billable']);
|
|
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
|
|
$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
|
|
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
|
|
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
|
|
if (empty($ticket_updated_at)) {
|
|
if (!empty($ticket_closed_at)) {
|
|
$ticket_updated_at_display = "<p>Never</p>";
|
|
} else {
|
|
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
|
|
}
|
|
} else {
|
|
$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
|
|
}
|
|
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
|
|
|
|
if ($ticket_priority == "High") {
|
|
$ticket_priority_display = "<span class='p-2 badge badge-pill badge-danger'>$ticket_priority</span>";
|
|
} elseif ($ticket_priority == "Medium") {
|
|
$ticket_priority_display = "<span class='p-2 badge badge-pill badge-warning'>$ticket_priority</span>";
|
|
} elseif ($ticket_priority == "Low") {
|
|
$ticket_priority_display = "<span class='p-2 badge badge-pill badge-info'>$ticket_priority</span>";
|
|
} else{
|
|
$ticket_priority_display = "-";
|
|
}
|
|
|
|
$ticket_assigned_to = intval($row['ticket_assigned_to']);
|
|
if (empty($ticket_assigned_to)) {
|
|
if (!empty($ticket_closed_at)) {
|
|
$ticket_assigned_to_display = "<p>Not Assigned</p>";
|
|
} else {
|
|
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
|
|
}
|
|
} else {
|
|
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
|
|
}
|
|
|
|
$project_id = intval($row['ticket_project_id']);
|
|
|
|
$contact_name = nullable_htmlentities($row['contact_name']);
|
|
$contact_email = nullable_htmlentities($row['contact_email']);
|
|
$contact_archived_at = nullable_htmlentities($row['contact_archived_at']);
|
|
if (empty($contact_archived_at)) {
|
|
$contact_archived_display = "";
|
|
} else {
|
|
$contact_archived_display = "Archived - ";
|
|
}
|
|
if (empty($contact_name)) {
|
|
$contact_display = "-";
|
|
} else {
|
|
$contact_display = "$contact_archived_display$contact_name<br><small class='text-secondary'>$contact_email</small>";
|
|
}
|
|
|
|
// Get who last updated the ticket - to be shown in the last Response column
|
|
$ticket_reply_type = "Client"; // Default to client for unreplied tickets
|
|
$ticket_reply_by_display = ""; // Default none
|
|
$sql_ticket_reply = mysqli_query($mysqli, "SELECT ticket_reply_type, ticket_reply_created_at, contact_name, user_name FROM ticket_replies
|
|
LEFT JOIN users ON ticket_reply_by = user_id
|
|
LEFT JOIN contacts ON ticket_reply_by = contact_id
|
|
WHERE ticket_reply_ticket_id = $ticket_id
|
|
AND ticket_reply_archived_at IS NULL
|
|
ORDER BY ticket_reply_id DESC LIMIT 1"
|
|
);
|
|
$row = mysqli_fetch_array($sql_ticket_reply);
|
|
|
|
if ($row) {
|
|
$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
|
|
if ($ticket_reply_type == "Client") {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
|
|
} else {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
|
|
}
|
|
$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
|
|
$ticket_reply_created_at_time_ago = timeAgo($ticket_reply_created_at);
|
|
}
|
|
|
|
?>
|
|
|
|
<tr class="<?php if(empty($ticket_reply_created_at)) { echo "text-bold"; }?> <?php if (empty($ticket_closed_at) && $ticket_reply_type == "Client") { echo "table-warning"; } ?>">
|
|
|
|
<!-- Ticket Number -->
|
|
<td>
|
|
<a href="ticket.php?client_id=<?php echo $client_id; ?>&ticket_id=<?php echo $ticket_id; ?>"><span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span></a>
|
|
</td>
|
|
|
|
<!-- Ticket Subject -->
|
|
<td>
|
|
<a href="ticket.php?client_id=<?php echo $client_id; ?>&ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
|
|
</td>
|
|
|
|
<!-- Ticket Contact -->
|
|
<td>
|
|
<a href="#"
|
|
<?php if (empty($ticket_closed_at)) { ?>
|
|
data-toggle = "ajax-modal"
|
|
data-ajax-url = "ajax/ajax_ticket_contact.php"
|
|
data-ajax-id = "<?php echo $ticket_id; ?>"
|
|
<?php } ?>
|
|
>
|
|
<?php echo $contact_display; ?>
|
|
</a>
|
|
</td>
|
|
|
|
<!-- Ticket Billable (if accounting perms & enabled) -->
|
|
<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 2) { ?>
|
|
<td class="text-center">
|
|
<a href="#"
|
|
data-toggle = "ajax-modal"
|
|
data-ajax-url = "ajax/ajax_ticket_billable.php"
|
|
data-ajax-id = "<?php echo $ticket_id; ?>"
|
|
>
|
|
<?php
|
|
if ($ticket_billable == 1) {
|
|
echo "<span class='badge badge-pill badge-success p-2'>Yes</span>";
|
|
} else {
|
|
echo "<span class='badge badge-pill badge-secondary p-2'>No</span>";
|
|
}
|
|
?>
|
|
</a>
|
|
</td>
|
|
<?php } ?>
|
|
|
|
<!-- Ticket Priority -->
|
|
<td>
|
|
<a href="#"
|
|
<?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_closed_at)) { ?>
|
|
data-toggle = "ajax-modal"
|
|
data-ajax-url = "ajax/ajax_ticket_priority.php"
|
|
data-ajax-id = "<?php echo $ticket_id; ?>"
|
|
<?php } ?>
|
|
>
|
|
<?php echo $ticket_priority_display; ?>
|
|
</a>
|
|
</td>
|
|
|
|
<!-- Ticket Status -->
|
|
<td>
|
|
<span class='badge badge-pill text-light p-2' style="background-color: <?php echo $ticket_status_color; ?>"><?php echo $ticket_status_name; ?></span>
|
|
</td>
|
|
|
|
<!-- Ticket Assigned agent -->
|
|
<td>
|
|
<a href="#"
|
|
<?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_closed_at)) { ?>
|
|
data-toggle = "ajax-modal"
|
|
data-ajax-url = "ajax/ajax_ticket_assign.php"
|
|
data-ajax-id = "<?php echo $ticket_id; ?>"
|
|
<?php } ?>
|
|
>
|
|
<?php echo $ticket_assigned_to_display; ?>
|
|
</a>
|
|
</td>
|
|
|
|
<!-- Ticket Last Response -->
|
|
<td>
|
|
<?php if (!empty($ticket_reply_created_at)) { ?>
|
|
<div title="<?php echo $ticket_reply_created_at; ?>"><?php echo $ticket_reply_created_at_time_ago; ?></div>
|
|
<div><?php echo $ticket_reply_by_display; ?></div>
|
|
<?php } ?>
|
|
</td>
|
|
|
|
<!-- Ticket Created At -->
|
|
<td title="<?php echo $ticket_created_at; ?>">
|
|
<?php echo $ticket_created_at_time_ago; ?>
|
|
</td>
|
|
|
|
</tr>
|
|
|
|
<?php
|
|
|
|
}
|
|
|
|
?>
|
|
|
|
</tbody>
|
|
</table>
|
|
</div>
|
|
<?php require_once "includes/filter_footer.php"; ?>
|
|
</div>
|
|
</div>
|
|
|
|
<?php
|
|
require_once "modals/ticket_add_modal.php";
|
|
require_once "modals/client_ticket_export_modal.php";
|
|
require_once "includes/footer.php";
|