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https://github.com/itflow-org/itflow
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d08ef6184a
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
65 lines
2.7 KiB
PHP
65 lines
2.7 KiB
PHP
<?php
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require_once '../../includes/modal_header.php';
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ob_start();
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?>
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<div class="modal-header bg-dark">
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<h5 class="modal-title"><i class="fas fa-fw fa-stopwatch mr-2"></i>New SLA</h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
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<div class="modal-body">
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<div class="form-group">
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<label>Name <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-stopwatch"></i></span>
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</div>
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<input type="text" class="form-control" name="name" placeholder="SLA name" maxlength="200" required autofocus>
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</div>
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</div>
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<div class="form-group">
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<label>Description</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-comment"></i></span>
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</div>
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<input type="text" class="form-control" name="description" placeholder="Short description" maxlength="500">
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</div>
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</div>
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<div class="form-group">
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<label>Response target (business minutes) <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-reply"></i></span>
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</div>
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<input type="number" class="form-control" name="response_minutes" min="1" placeholder="e.g. 60" required>
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</div>
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</div>
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<div class="form-group">
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<label>Resolution target (business minutes)</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-flag-checkered"></i></span>
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</div>
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<input type="number" class="form-control" name="resolution_minutes" min="1" placeholder="Leave empty for response-only">
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</div>
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</div>
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</div>
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<div class="modal-footer">
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<button type="submit" name="add_sla" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Create</button>
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<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fas fa-times mr-2"></i>Cancel</button>
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</div>
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</form>
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<?php
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require_once '../../../includes/modal_footer.php';
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