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https://github.com/itflow-org/itflow
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d08ef6184a
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
86 lines
4.1 KiB
PHP
86 lines
4.1 KiB
PHP
<?php
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require_once '../../includes/modal_header.php';
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// With a client_id we're editing that client's overrides, otherwise adding new
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$client_id = intval($_GET['client_id'] ?? 0);
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$client_name = '';
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$client_assignments = [];
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if ($client_id) {
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$client_row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id LIMIT 1"));
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$client_name = escapeHtml($client_row['client_name']);
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$sql_assignments = mysqli_query($mysqli, "SELECT sla_assignment_priority, sla_assignment_sla_id FROM sla_assignments WHERE sla_assignment_client_id = $client_id");
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while ($assignment_row = mysqli_fetch_assoc($sql_assignments)) {
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$client_assignments[$assignment_row['sla_assignment_priority']] = intval($assignment_row['sla_assignment_sla_id']);
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}
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}
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$sql_slas = mysqli_query($mysqli, "SELECT sla_id, sla_name FROM slas WHERE sla_archived_at IS NULL ORDER BY sla_name ASC");
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$active_slas = [];
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while ($sla_row = mysqli_fetch_assoc($sql_slas)) {
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$active_slas[intval($sla_row['sla_id'])] = $sla_row['sla_name'];
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}
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ob_start();
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?>
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<div class="modal-header bg-dark">
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<h5 class="modal-title"><i class="fas fa-fw fa-random mr-2"></i><?= $client_id ? "Editing SLA overrides: <strong>$client_name</strong>" : "New client SLA override" ?></h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
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<div class="modal-body">
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<div class="form-group">
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<label>Client <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
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</div>
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<?php if ($client_id) { ?>
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<input type="hidden" name="client_id" value="<?= $client_id ?>">
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<input type="text" class="form-control" value="<?= $client_name ?>" disabled>
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<?php } else { ?>
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<select class="form-control select2" name="client_id" required>
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<option value="">- Client -</option>
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<?php
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$sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients WHERE client_archived_at IS NULL ORDER BY client_name ASC");
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while ($client_row = mysqli_fetch_assoc($sql_clients)) { ?>
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<option value="<?= intval($client_row['client_id']) ?>"><?= escapeHtml($client_row['client_name']) ?></option>
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<?php } ?>
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</select>
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<?php } ?>
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</div>
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</div>
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<?php foreach (['Low', 'Medium', 'High'] as $priority) {
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$current = $client_assignments[$priority] ?? 'default';
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?>
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<div class="form-group">
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<label><?= $priority ?> priority</label>
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<select class="form-control" name="client_sla_<?= strtolower($priority) ?>">
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<option value="default" <?php if ($current === 'default') { echo "selected"; } ?>>Default (follow global)</option>
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<option value="0" <?php if ($current === 0) { echo "selected"; } ?>>None (no SLA)</option>
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<?php foreach ($active_slas as $active_sla_id => $active_sla_name) { ?>
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<option value="<?= $active_sla_id ?>" <?php if ($current === $active_sla_id) { echo "selected"; } ?>><?= escapeHtml($active_sla_name) ?></option>
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<?php } ?>
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</select>
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</div>
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<?php } ?>
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</div>
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<div class="modal-footer">
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<button type="submit" name="save_client_sla_assignment" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Save</button>
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<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fas fa-times mr-2"></i>Cancel</button>
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</div>
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</form>
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<?php
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require_once '../../../includes/modal_footer.php';
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