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d08ef6184a24be312efe9f4cf953d0302d52e104
itflow/db.sql
johnnyq d08ef6184a Add optional ticket SLAs 
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
2026-07-29 00:00:42 -04:00

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`client_note_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
`client_note_archived_at` datetime DEFAULT NULL,
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PRIMARY KEY (`client_note_id`),
KEY `client_note_client_id` (`client_note_client_id`),
CONSTRAINT `client_notes_ibfk_1` FOREIGN KEY (`client_note_client_id`) REFERENCES `clients` (`client_id`) ON DELETE CASCADE
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/*!40101 SET character_set_client = utf8mb4 */;
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`client_payment_provider_created_at` datetime NOT NULL DEFAULT current_timestamp(),
PRIMARY KEY (`client_id`,`payment_provider_id`),
KEY `payment_provider_id` (`payment_provider_id`),
CONSTRAINT `client_payment_provider_ibfk_1` FOREIGN KEY (`client_id`) REFERENCES `clients` (`client_id`) ON DELETE CASCADE,
CONSTRAINT `client_payment_provider_ibfk_2` FOREIGN KEY (`payment_provider_id`) REFERENCES `payment_providers` (`payment_provider_id`) ON DELETE CASCADE
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/*!40101 SET character_set_client = utf8mb4 */;
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`saved_payment_provider_id` int(11) NOT NULL,
`saved_payment_created_at` datetime NOT NULL DEFAULT current_timestamp(),
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PRIMARY KEY (`saved_payment_id`),
KEY `saved_payment_client_id` (`saved_payment_client_id`),
KEY `saved_payment_provider_id` (`saved_payment_provider_id`),
CONSTRAINT `client_saved_payment_methods_ibfk_1` FOREIGN KEY (`saved_payment_client_id`) REFERENCES `clients` (`client_id`) ON DELETE CASCADE,
CONSTRAINT `client_saved_payment_methods_ibfk_2` FOREIGN KEY (`saved_payment_provider_id`) REFERENCES `payment_providers` (`payment_provider_id`) ON DELETE CASCADE
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KEY `tag_id` (`tag_id`),
CONSTRAINT `client_tags_ibfk_1` FOREIGN KEY (`client_id`) REFERENCES `clients` (`client_id`) ON DELETE CASCADE,
CONSTRAINT `client_tags_ibfk_2` FOREIGN KEY (`tag_id`) REFERENCES `tags` (`tag_id`) ON DELETE CASCADE
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/*!40101 SET character_set_client = utf8mb4 */;
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`client_name` varchar(200) NOT NULL,
`client_type` varchar(200) DEFAULT NULL,
`client_website` varchar(200) DEFAULT NULL,
`client_referral` varchar(200) DEFAULT NULL,
`client_rate` decimal(15,2) DEFAULT NULL,
`client_currency_code` varchar(200) NOT NULL,
`client_net_terms` int(10) NOT NULL,
`client_tax_id_number` varchar(255) DEFAULT NULL,
`client_abbreviation` varchar(10) DEFAULT NULL,
`client_notes` text DEFAULT NULL,
`client_favorite` tinyint(1) NOT NULL DEFAULT 0,
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`company_name` varchar(200) NOT NULL,
`company_address` varchar(200) DEFAULT NULL,
`company_city` varchar(200) DEFAULT NULL,
`company_state` varchar(200) DEFAULT NULL,
`company_zip` varchar(200) DEFAULT NULL,
`company_country` varchar(200) DEFAULT NULL,
`company_phone_country_code` varchar(10) DEFAULT NULL,
`company_phone` varchar(200) DEFAULT NULL,
`company_email` varchar(200) DEFAULT NULL,
`company_website` varchar(200) DEFAULT NULL,
`company_logo` varchar(250) DEFAULT NULL,
`company_locale` varchar(200) DEFAULT NULL,
`company_currency` varchar(200) DEFAULT 'USD',
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`company_created_at` datetime NOT NULL DEFAULT current_timestamp(),
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KEY `asset_id` (`asset_id`),
CONSTRAINT `contact_assets_ibfk_1` FOREIGN KEY (`contact_id`) REFERENCES `contacts` (`contact_id`) ON DELETE CASCADE,
CONSTRAINT `contact_assets_ibfk_2` FOREIGN KEY (`asset_id`) REFERENCES `assets` (`asset_id`) ON DELETE CASCADE,
CONSTRAINT `contact_assets_ibfk_3` FOREIGN KEY (`contact_id`) REFERENCES `contacts` (`contact_id`) ON DELETE CASCADE,
CONSTRAINT `contact_assets_ibfk_4` FOREIGN KEY (`asset_id`) REFERENCES `assets` (`asset_id`) ON DELETE CASCADE
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KEY `credential_id` (`credential_id`),
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CONSTRAINT `contact_credentials_ibfk_2` FOREIGN KEY (`credential_id`) REFERENCES `credentials` (`credential_id`) ON DELETE CASCADE
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KEY `document_id` (`document_id`),
CONSTRAINT `contact_documents_ibfk_1` FOREIGN KEY (`contact_id`) REFERENCES `contacts` (`contact_id`) ON DELETE CASCADE,
CONSTRAINT `contact_documents_ibfk_2` FOREIGN KEY (`document_id`) REFERENCES `documents` (`document_id`) ON DELETE CASCADE
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CONSTRAINT `contact_files_ibfk_1` FOREIGN KEY (`contact_id`) REFERENCES `contacts` (`contact_id`) ON DELETE CASCADE,
CONSTRAINT `contact_files_ibfk_2` FOREIGN KEY (`file_id`) REFERENCES `files` (`file_id`) ON DELETE CASCADE
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CONSTRAINT `contact_tags_ibfk_1` FOREIGN KEY (`contact_id`) REFERENCES `contacts` (`contact_id`) ON DELETE CASCADE,
CONSTRAINT `contact_tags_ibfk_2` FOREIGN KEY (`tag_id`) REFERENCES `tags` (`tag_id`) ON DELETE CASCADE
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`contact_mobile_country_code` varchar(10) DEFAULT NULL,
`contact_mobile` varchar(200) DEFAULT NULL,
`contact_photo` varchar(200) DEFAULT NULL,
`contact_pin` varchar(255) DEFAULT NULL,
`contact_notes` text DEFAULT NULL,
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KEY `file_id` (`file_id`),
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`recurring_invoice_created_at` datetime NOT NULL DEFAULT current_timestamp(),
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`recurring_payment_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`recurring_payment_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
`recurring_payment_archived_at` datetime DEFAULT NULL,
`recurring_payment_account_id` int(11) NOT NULL,
`recurring_payment_recurring_expense_id` int(11) NOT NULL DEFAULT 0,
`recurring_payment_recurring_invoice_id` int(11) NOT NULL,
`recurring_payment_saved_payment_id` int(11) DEFAULT NULL,
PRIMARY KEY (`recurring_payment_id`),
KEY `fk_recurring_saved_payment` (`recurring_payment_saved_payment_id`),
CONSTRAINT `fk_recurring_saved_payment` FOREIGN KEY (`recurring_payment_saved_payment_id`) REFERENCES `client_saved_payment_methods` (`saved_payment_id`) ON DELETE CASCADE
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CONSTRAINT `recurring_ticket_assets_ibfk_1` FOREIGN KEY (`asset_id`) REFERENCES `assets` (`asset_id`) ON DELETE CASCADE,
CONSTRAINT `recurring_ticket_assets_ibfk_2` FOREIGN KEY (`recurring_ticket_id`) REFERENCES `recurring_tickets` (`recurring_ticket_id`) ON DELETE CASCADE
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PRIMARY KEY (`remember_token_id`)
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`revenue_account_id` int(11) NOT NULL,
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KEY `service_id` (`service_id`),
KEY `asset_id` (`asset_id`),
CONSTRAINT `service_assets_ibfk_1` FOREIGN KEY (`service_id`) REFERENCES `services` (`service_id`) ON DELETE CASCADE,
CONSTRAINT `service_assets_ibfk_2` FOREIGN KEY (`asset_id`) REFERENCES `assets` (`asset_id`) ON DELETE CASCADE
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KEY `service_id` (`service_id`),
KEY `certificate_id` (`certificate_id`),
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CONSTRAINT `service_certificates_ibfk_2` FOREIGN KEY (`certificate_id`) REFERENCES `certificates` (`certificate_id`) ON DELETE CASCADE
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KEY `service_id` (`service_id`),
KEY `contact_id` (`contact_id`),
CONSTRAINT `service_contacts_ibfk_1` FOREIGN KEY (`service_id`) REFERENCES `services` (`service_id`) ON DELETE CASCADE,
CONSTRAINT `service_contacts_ibfk_2` FOREIGN KEY (`contact_id`) REFERENCES `contacts` (`contact_id`) ON DELETE CASCADE
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KEY `service_id` (`service_id`),
KEY `credential_id` (`credential_id`),
CONSTRAINT `service_credentials_ibfk_1` FOREIGN KEY (`service_id`) REFERENCES `services` (`service_id`) ON DELETE CASCADE,
CONSTRAINT `service_credentials_ibfk_2` FOREIGN KEY (`credential_id`) REFERENCES `credentials` (`credential_id`) ON DELETE CASCADE
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KEY `service_id` (`service_id`),
KEY `document_id` (`document_id`),
CONSTRAINT `service_documents_ibfk_1` FOREIGN KEY (`service_id`) REFERENCES `services` (`service_id`) ON DELETE CASCADE,
CONSTRAINT `service_documents_ibfk_2` FOREIGN KEY (`document_id`) REFERENCES `documents` (`document_id`) ON DELETE CASCADE
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KEY `service_id` (`service_id`),
KEY `domain_id` (`domain_id`)
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KEY `service_id` (`service_id`),
KEY `vendor_id` (`vendor_id`),
CONSTRAINT `service_vendors_ibfk_1` FOREIGN KEY (`service_id`) REFERENCES `services` (`service_id`) ON DELETE CASCADE,
CONSTRAINT `service_vendors_ibfk_2` FOREIGN KEY (`vendor_id`) REFERENCES `vendors` (`vendor_id`) ON DELETE CASCADE
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`service_name` varchar(200) NOT NULL,
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`service_category` varchar(20) NOT NULL,
`service_importance` varchar(10) NOT NULL,
`service_backup` varchar(200) DEFAULT NULL,
`service_notes` mediumtext NOT NULL,
`service_favorite` tinyint(1) NOT NULL DEFAULT 0,
`service_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`service_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
`service_accessed_at` datetime DEFAULT NULL,
`service_review_due` date DEFAULT NULL,
`service_client_id` int(11) NOT NULL,
PRIMARY KEY (`service_id`)
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CREATE TABLE `settings` (
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`config_current_database_version` varchar(10) NOT NULL,
`config_start_page` varchar(200) DEFAULT 'clients.php',
`config_smtp_provider` varchar(200) DEFAULT NULL,
`config_smtp_host` varchar(200) DEFAULT NULL,
`config_smtp_port` int(5) DEFAULT NULL,
`config_smtp_encryption` varchar(200) DEFAULT NULL,
`config_smtp_username` varchar(200) DEFAULT NULL,
`config_smtp_password` varchar(200) DEFAULT NULL,
`config_mail_from_email` varchar(200) DEFAULT NULL,
`config_mail_from_name` varchar(200) DEFAULT NULL,
`config_imap_provider` varchar(200) DEFAULT NULL,
`config_mail_oauth_client_id` varchar(255) DEFAULT NULL,
`config_mail_oauth_client_secret` varchar(255) DEFAULT NULL,
`config_mail_oauth_tenant_id` varchar(255) DEFAULT NULL,
`config_mail_oauth_refresh_token` text DEFAULT NULL,
`config_mail_oauth_access_token` text DEFAULT NULL,
`config_mail_oauth_access_token_expires_at` datetime DEFAULT NULL,
`config_imap_host` varchar(200) DEFAULT NULL,
`config_imap_port` int(5) DEFAULT NULL,
`config_imap_encryption` varchar(200) DEFAULT NULL,
`config_imap_username` varchar(200) DEFAULT NULL,
`config_imap_password` varchar(200) DEFAULT NULL,
`config_default_transfer_from_account` int(11) DEFAULT NULL,
`config_default_transfer_to_account` int(11) DEFAULT NULL,
`config_default_payment_account` int(11) DEFAULT NULL,
`config_default_expense_account` int(11) DEFAULT NULL,
`config_default_payment_method` varchar(200) DEFAULT NULL,
`config_default_expense_payment_method` varchar(200) DEFAULT NULL,
`config_default_calendar` int(11) DEFAULT NULL,
`config_default_net_terms` int(11) DEFAULT NULL,
`config_default_hourly_rate` decimal(15,2) NOT NULL DEFAULT 0.00,
`config_project_prefix` varchar(200) NOT NULL DEFAULT 'PRJ-',
`config_project_next_number` int(11) NOT NULL DEFAULT 1,
`config_invoice_prefix` varchar(200) DEFAULT NULL,
`config_invoice_next_number` int(11) DEFAULT NULL,
`config_invoice_footer` text DEFAULT NULL,
`config_invoice_from_name` varchar(200) DEFAULT NULL,
`config_invoice_from_email` varchar(200) DEFAULT NULL,
`config_invoice_late_fee_enable` tinyint(1) NOT NULL DEFAULT 0,
`config_invoice_late_fee_percent` decimal(5,2) NOT NULL DEFAULT 0.00,
`config_invoice_paid_notification_email` varchar(200) DEFAULT NULL,
`config_invoice_show_tax_id` tinyint(1) NOT NULL DEFAULT 0,
`config_recurring_invoice_prefix` varchar(200) DEFAULT NULL,
`config_recurring_invoice_next_number` int(11) NOT NULL DEFAULT 1,
`config_quote_prefix` varchar(200) DEFAULT NULL,
`config_quote_next_number` int(11) DEFAULT NULL,
`config_quote_footer` text DEFAULT NULL,
`config_quote_from_name` varchar(200) DEFAULT NULL,
`config_quote_from_email` varchar(200) DEFAULT NULL,
`config_quote_notification_email` varchar(200) DEFAULT NULL,
`config_ticket_prefix` varchar(200) DEFAULT NULL,
`config_ticket_next_number` int(11) DEFAULT NULL,
`config_ticket_from_name` varchar(200) DEFAULT NULL,
`config_ticket_from_email` varchar(200) DEFAULT NULL,
`config_ticket_email_parse` tinyint(1) NOT NULL DEFAULT 0,
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`config_ticket_client_general_notifications` tinyint(1) NOT NULL DEFAULT 1,
`config_ticket_autoclose_hours` int(5) NOT NULL DEFAULT 72,
`config_ticket_new_ticket_notification_email` varchar(200) DEFAULT NULL,
`config_ticket_default_billable` tinyint(1) NOT NULL DEFAULT 0,
`config_ticket_timer_autostart` tinyint(1) NOT NULL DEFAULT 0,
`config_enable_cron` tinyint(1) NOT NULL DEFAULT 0,
`config_recurring_auto_send_invoice` tinyint(1) NOT NULL DEFAULT 1,
`config_enable_alert_domain_expire` tinyint(1) NOT NULL DEFAULT 1,
`config_send_invoice_reminders` tinyint(1) NOT NULL DEFAULT 1,
`config_invoice_overdue_reminders` varchar(200) DEFAULT NULL,
`config_azure_client_id` varchar(200) DEFAULT NULL,
`config_azure_client_secret` varchar(200) DEFAULT NULL,
`config_module_enable_itdoc` tinyint(1) NOT NULL DEFAULT 1,
`config_module_enable_accounting` tinyint(1) NOT NULL DEFAULT 1,
`config_client_portal_enable` tinyint(1) NOT NULL DEFAULT 1,
`config_login_message` text DEFAULT NULL,
`config_login_key_required` tinyint(1) NOT NULL DEFAULT 0,
`config_login_key_secret` varchar(255) DEFAULT NULL,
`config_login_remember_me_expire` int(11) NOT NULL DEFAULT 3,
`config_log_retention` int(11) NOT NULL DEFAULT 90,
`config_module_enable_ticketing` tinyint(1) NOT NULL DEFAULT 1,
`config_theme` varchar(200) DEFAULT 'blue',
`config_telemetry` tinyint(1) DEFAULT 0,
`config_timezone` varchar(200) NOT NULL DEFAULT 'America/New_York',
`config_business_days` varchar(20) NOT NULL DEFAULT '1,2,3,4,5',
`config_business_hours_start` time NOT NULL DEFAULT '09:00:00',
`config_business_hours_end` time NOT NULL DEFAULT '17:00:00',
`config_sla_warning_percent` tinyint(3) NOT NULL DEFAULT 75,
`config_sla_notification_email` varchar(200) DEFAULT NULL,
`config_destructive_deletes_enable` tinyint(1) NOT NULL DEFAULT 0,
`config_whitelabel_enabled` int(11) NOT NULL DEFAULT 0,
`config_whitelabel_key` text DEFAULT NULL,
`config_ticket_default_view` tinyint(1) NOT NULL DEFAULT 0,
`config_ticket_ordering` tinyint(1) NOT NULL DEFAULT 0,
`config_ticket_moving_columns` tinyint(1) NOT NULL DEFAULT 1,
PRIMARY KEY (`company_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
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`item_active` int(1) NOT NULL,
`item_key` varchar(255) NOT NULL,
`item_type` varchar(255) NOT NULL,
`item_related_id` int(11) NOT NULL,
`item_encrypted_username` varchar(255) DEFAULT NULL,
`item_encrypted_credential` varchar(255) DEFAULT NULL,
`item_note` varchar(255) DEFAULT NULL,
`item_recipient` varchar(250) DEFAULT NULL,
`item_views` int(11) NOT NULL,
`item_view_limit` int(11) DEFAULT NULL,
`item_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`item_expire_at` datetime DEFAULT NULL,
`item_client_id` int(11) NOT NULL,
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) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
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`sla_assignment_priority` varchar(200) NOT NULL,
`sla_assignment_sla_id` int(11) NOT NULL DEFAULT 0,
PRIMARY KEY (`sla_assignment_id`),
UNIQUE KEY `sla_assignment_client_priority` (`sla_assignment_client_id`,`sla_assignment_priority`)
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`sla_response_minutes` int(11) NOT NULL,
`sla_resolution_minutes` int(11) DEFAULT NULL,
`sla_created_at` datetime NOT NULL DEFAULT current_timestamp(),
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-- Table structure for table `software`
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/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `software` (
`software_id` int(11) NOT NULL AUTO_INCREMENT,
`software_name` varchar(200) NOT NULL,
`software_description` text DEFAULT NULL,
`software_version` varchar(200) DEFAULT NULL,
`software_type` varchar(200) NOT NULL,
`software_license_type` varchar(200) DEFAULT NULL,
`software_key` varchar(200) DEFAULT NULL,
`software_seats` int(11) DEFAULT NULL,
`software_purchase_reference` varchar(200) DEFAULT NULL,
`software_purchase` date DEFAULT NULL,
`software_expire` date DEFAULT NULL,
`software_notes` text DEFAULT NULL,
`software_favorite` tinyint(1) NOT NULL DEFAULT 0,
`software_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`software_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
`software_archived_at` datetime DEFAULT NULL,
`software_accessed_at` datetime DEFAULT NULL,
`software_vendor_id` int(11) DEFAULT 0,
`software_client_id` int(11) NOT NULL,
PRIMARY KEY (`software_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
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`software_id` int(11) NOT NULL,
`asset_id` int(11) NOT NULL,
PRIMARY KEY (`software_id`,`asset_id`),
KEY `asset_id` (`asset_id`),
CONSTRAINT `software_assets_ibfk_1` FOREIGN KEY (`software_id`) REFERENCES `software` (`software_id`) ON DELETE CASCADE,
CONSTRAINT `software_assets_ibfk_2` FOREIGN KEY (`asset_id`) REFERENCES `assets` (`asset_id`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
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-- Table structure for table `software_contacts`
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CREATE TABLE `software_contacts` (
`software_id` int(11) NOT NULL,
`contact_id` int(11) NOT NULL,
PRIMARY KEY (`software_id`,`contact_id`),
KEY `contact_id` (`contact_id`),
CONSTRAINT `software_contacts_ibfk_1` FOREIGN KEY (`software_id`) REFERENCES `software` (`software_id`) ON DELETE CASCADE,
CONSTRAINT `software_contacts_ibfk_2` FOREIGN KEY (`contact_id`) REFERENCES `contacts` (`contact_id`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
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-- Table structure for table `software_credentials`
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`software_id` int(11) NOT NULL,
`credential_id` int(11) NOT NULL,
PRIMARY KEY (`software_id`,`credential_id`),
KEY `credential_id` (`credential_id`),
CONSTRAINT `software_credentials_ibfk_1` FOREIGN KEY (`software_id`) REFERENCES `software` (`software_id`) ON DELETE CASCADE,
CONSTRAINT `software_credentials_ibfk_2` FOREIGN KEY (`credential_id`) REFERENCES `credentials` (`credential_id`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
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--
-- Table structure for table `software_documents`
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CREATE TABLE `software_documents` (
`software_id` int(11) NOT NULL,
`document_id` int(11) NOT NULL,
PRIMARY KEY (`software_id`,`document_id`),
KEY `document_id` (`document_id`),
CONSTRAINT `software_documents_ibfk_1` FOREIGN KEY (`software_id`) REFERENCES `software` (`software_id`) ON DELETE CASCADE,
CONSTRAINT `software_documents_ibfk_2` FOREIGN KEY (`document_id`) REFERENCES `documents` (`document_id`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
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CREATE TABLE `software_files` (
`software_id` int(11) NOT NULL,
`file_id` int(11) NOT NULL,
PRIMARY KEY (`software_id`,`file_id`),
KEY `file_id` (`file_id`),
CONSTRAINT `software_files_ibfk_1` FOREIGN KEY (`software_id`) REFERENCES `software` (`software_id`) ON DELETE CASCADE,
CONSTRAINT `software_files_ibfk_2` FOREIGN KEY (`file_id`) REFERENCES `files` (`file_id`) ON DELETE CASCADE
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`software_key_id` int(11) NOT NULL,
`asset_id` int(11) NOT NULL,
`software_key_assigned_at` datetime DEFAULT current_timestamp(),
PRIMARY KEY (`software_key_id`,`asset_id`),
KEY `asset_id` (`asset_id`),
CONSTRAINT `software_key_asset_assignments_ibfk_1` FOREIGN KEY (`software_key_id`) REFERENCES `software_keys` (`software_key_id`) ON DELETE CASCADE,
CONSTRAINT `software_key_asset_assignments_ibfk_2` FOREIGN KEY (`asset_id`) REFERENCES `assets` (`asset_id`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
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PRIMARY KEY (`software_key_id`,`contact_id`),
KEY `contact_id` (`contact_id`),
CONSTRAINT `software_key_contact_assignments_ibfk_1` FOREIGN KEY (`software_key_id`) REFERENCES `software_keys` (`software_key_id`) ON DELETE CASCADE,
CONSTRAINT `software_key_contact_assignments_ibfk_2` FOREIGN KEY (`contact_id`) REFERENCES `contacts` (`contact_id`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
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`software_key` varchar(400) NOT NULL,
`software_key_software_id` int(11) NOT NULL,
PRIMARY KEY (`software_key_id`),
KEY `software_key_software_id` (`software_key_software_id`),
CONSTRAINT `software_keys_ibfk_1` FOREIGN KEY (`software_key_software_id`) REFERENCES `software` (`software_id`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
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-- Table structure for table `software_templates`
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`software_template_description` text DEFAULT NULL,
`software_template_version` varchar(200) DEFAULT NULL,
`software_template_type` varchar(200) NOT NULL,
`software_template_license_type` varchar(200) DEFAULT NULL,
`software_template_notes` text DEFAULT NULL,
`software_template_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`software_template_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
`software_template_archived_at` datetime DEFAULT NULL,
PRIMARY KEY (`software_template_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
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`tag_color` varchar(200) DEFAULT NULL,
`tag_icon` varchar(200) DEFAULT NULL,
`tag_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`tag_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
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`approval_type` enum('any','technical','billing','specific') NOT NULL,
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`task_template_order` int(11) NOT NULL DEFAULT 0,
`task_template_completion_estimate` int(11) NOT NULL DEFAULT 0,
`task_template_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`task_template_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
`task_template_archived_at` datetime DEFAULT NULL,
`task_template_ticket_template_id` int(11) NOT NULL,
PRIMARY KEY (`task_template_id`)
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`task_order` int(11) NOT NULL DEFAULT 0,
`task_completion_estimate` int(11) NOT NULL DEFAULT 0,
`task_completed_at` datetime DEFAULT NULL,
`task_completed_by` int(11) DEFAULT NULL,
`task_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`task_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
`task_ticket_id` int(11) DEFAULT NULL,
PRIMARY KEY (`task_id`)
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KEY `asset_id` (`asset_id`),
CONSTRAINT `ticket_assets_ibfk_1` FOREIGN KEY (`asset_id`) REFERENCES `assets` (`asset_id`) ON DELETE CASCADE,
CONSTRAINT `ticket_assets_ibfk_2` FOREIGN KEY (`ticket_id`) REFERENCES `tickets` (`ticket_id`) ON DELETE CASCADE
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`ticket_attachment_name` varchar(255) NOT NULL,
`ticket_attachment_reference_name` varchar(255) NOT NULL,
`ticket_attachment_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`ticket_attachment_ticket_id` int(11) NOT NULL,
`ticket_attachment_reply_id` int(11) DEFAULT NULL,
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`ticket_reply_type` varchar(10) NOT NULL,
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`ticket_reply_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`ticket_reply_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
`ticket_reply_archived_at` datetime DEFAULT NULL,
`ticket_reply_by` int(11) NOT NULL,
`ticket_reply_ticket_id` int(11) NOT NULL,
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/*!40101 SET character_set_client = @saved_cs_client */;
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-- Table structure for table `ticket_statuses`
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DROP TABLE IF EXISTS `ticket_statuses`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `ticket_statuses` (
`ticket_status_id` int(11) NOT NULL AUTO_INCREMENT,
`ticket_status_name` varchar(200) NOT NULL,
`ticket_status_color` varchar(200) NOT NULL,
`ticket_status_active` tinyint(1) NOT NULL DEFAULT 1,
`ticket_status_order` int(11) NOT NULL DEFAULT 0,
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/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `ticket_templates`
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DROP TABLE IF EXISTS `ticket_templates`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `ticket_templates` (
`ticket_template_id` int(11) NOT NULL AUTO_INCREMENT,
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`ticket_template_description` text DEFAULT NULL,
`ticket_template_subject` varchar(500) DEFAULT NULL,
`ticket_template_details` longtext DEFAULT NULL,
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/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `ticket_views`
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/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `ticket_views` (
`view_id` int(11) NOT NULL AUTO_INCREMENT,
`view_ticket_id` int(11) NOT NULL,
`view_user_id` int(11) NOT NULL,
`view_timestamp` datetime NOT NULL,
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) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
/*!40101 SET character_set_client = @saved_cs_client */;
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-- Table structure for table `ticket_watchers`
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/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `ticket_watchers` (
`watcher_id` int(11) NOT NULL AUTO_INCREMENT,
`watcher_name` varchar(255) DEFAULT NULL,
`watcher_email` varchar(255) NOT NULL,
`watcher_ticket_id` int(11) NOT NULL,
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) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
/*!40101 SET character_set_client = @saved_cs_client */;
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-- Table structure for table `tickets`
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/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `tickets` (
`ticket_id` int(11) NOT NULL AUTO_INCREMENT,
`ticket_prefix` varchar(200) DEFAULT NULL,
`ticket_number` int(11) NOT NULL,
`ticket_source` varchar(255) DEFAULT NULL COMMENT 'Where the Ticket Came from\r\nEmail, Client Portal, In-App, Project Template',
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`ticket_subject` varchar(500) NOT NULL,
`ticket_details` longtext NOT NULL,
`ticket_priority` varchar(200) DEFAULT NULL,
`ticket_status` int(11) NOT NULL,
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`ticket_due_at` datetime DEFAULT NULL,
`ticket_resolved_at` datetime DEFAULT NULL,
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`ticket_asset_id` int(11) NOT NULL DEFAULT 0,
`ticket_quote_id` int(11) NOT NULL DEFAULT 0,
`ticket_invoice_id` int(11) NOT NULL DEFAULT 0,
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`ticket_recurring_ticket_id` int(11) DEFAULT 0,
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KEY `ticket_response_due_at` (`ticket_response_due_at`),
KEY `ticket_resolution_due_at` (`ticket_resolution_due_at`)
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-- Table structure for table `transfers`
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/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `transfers` (
`transfer_id` int(11) NOT NULL AUTO_INCREMENT,
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`transfer_notes` text DEFAULT NULL,
`transfer_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`transfer_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
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/*!40101 SET character_set_client = @saved_cs_client */;
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-- Table structure for table `trips`
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/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `trips` (
`trip_id` int(11) NOT NULL AUTO_INCREMENT,
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`trip_purpose` varchar(200) NOT NULL,
`trip_source` varchar(200) NOT NULL,
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`trip_start_odometer` int(11) DEFAULT NULL,
`trip_end_odmeter` int(11) DEFAULT NULL,
`trip_miles` float(15,1) NOT NULL,
`round_trip` int(1) NOT NULL,
`trip_created_at` datetime NOT NULL DEFAULT current_timestamp(),
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`trip_user_id` int(11) NOT NULL DEFAULT 0,
`trip_client_id` int(11) NOT NULL DEFAULT 0,
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/*!40101 SET character_set_client = @saved_cs_client */;
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/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8mb4 */;
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/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `user_role_permissions` (
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/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `user_roles` (
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`role_created_at` datetime NOT NULL DEFAULT current_timestamp(),
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/*!40101 SET character_set_client = @saved_cs_client */;
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/*!40101 SET character_set_client = utf8mb4 */;
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`user_config_records_per_page` int(11) NOT NULL DEFAULT 10,
`user_config_dashboard_financial_enable` tinyint(1) NOT NULL DEFAULT 0,
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`user_config_calendar_first_day` tinyint(1) NOT NULL DEFAULT 0,
`user_config_signature` text DEFAULT NULL,
`user_config_theme_dark` tinyint(1) NOT NULL DEFAULT 0,
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/*!40101 SET character_set_client = @saved_cs_client */;
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/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `users` (
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`user_token` varchar(200) DEFAULT NULL,
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`user_avatar` varchar(200) DEFAULT NULL,
`user_specific_encryption_ciphertext` varchar(200) DEFAULT NULL,
`user_php_session` varchar(255) DEFAULT NULL,
`user_extension_key` varchar(18) DEFAULT NULL,
`user_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`user_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
`user_archived_at` datetime DEFAULT NULL,
`user_role_id` int(11) DEFAULT 0,
PRIMARY KEY (`user_id`)
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/*!40101 SET character_set_client = @saved_cs_client */;
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/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `vendor_credentials` (
`vendor_id` int(11) NOT NULL,
`credential_id` int(11) NOT NULL,
PRIMARY KEY (`vendor_id`,`credential_id`),
KEY `credential_id` (`credential_id`),
CONSTRAINT `vendor_credentials_ibfk_1` FOREIGN KEY (`vendor_id`) REFERENCES `vendors` (`vendor_id`) ON DELETE CASCADE,
CONSTRAINT `vendor_credentials_ibfk_2` FOREIGN KEY (`credential_id`) REFERENCES `credentials` (`credential_id`) ON DELETE CASCADE
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/*!40101 SET character_set_client = @saved_cs_client */;
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/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8mb4 */;
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KEY `document_id` (`document_id`),
CONSTRAINT `vendor_documents_ibfk_1` FOREIGN KEY (`vendor_id`) REFERENCES `vendors` (`vendor_id`) ON DELETE CASCADE,
CONSTRAINT `vendor_documents_ibfk_2` FOREIGN KEY (`document_id`) REFERENCES `documents` (`document_id`) ON DELETE CASCADE
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/*!40101 SET character_set_client = @saved_cs_client */;
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`file_id` int(11) NOT NULL,
PRIMARY KEY (`vendor_id`,`file_id`),
KEY `file_id` (`file_id`),
CONSTRAINT `vendor_files_ibfk_1` FOREIGN KEY (`vendor_id`) REFERENCES `vendors` (`vendor_id`) ON DELETE CASCADE,
CONSTRAINT `vendor_files_ibfk_2` FOREIGN KEY (`file_id`) REFERENCES `files` (`file_id`) ON DELETE CASCADE
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/*!40101 SET character_set_client = @saved_cs_client */;
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`vendor_template_contact_name` varchar(200) DEFAULT NULL,
`vendor_template_phone_country_code` varchar(10) DEFAULT NULL,
`vendor_template_phone` varchar(200) DEFAULT NULL,
`vendor_template_extension` varchar(200) DEFAULT NULL,
`vendor_template_email` varchar(200) DEFAULT NULL,
`vendor_template_website` varchar(200) DEFAULT NULL,
`vendor_template_hours` varchar(200) DEFAULT NULL,
`vendor_template_sla` varchar(200) DEFAULT NULL,
`vendor_template_code` varchar(200) DEFAULT NULL,
`vendor_template_account_number` varchar(200) DEFAULT NULL,
`vendor_template_notes` text DEFAULT NULL,
`vendor_template_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`vendor_template_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
`vendor_template_archived_at` datetime DEFAULT NULL,
PRIMARY KEY (`vendor_template_id`)
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/*!40101 SET character_set_client = @saved_cs_client */;
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/*!40101 SET character_set_client = utf8mb4 */;
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`vendor_contact_name` varchar(200) DEFAULT NULL,
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`vendor_phone` varchar(200) DEFAULT NULL,
`vendor_extension` varchar(200) DEFAULT NULL,
`vendor_email` varchar(200) DEFAULT NULL,
`vendor_website` varchar(200) DEFAULT NULL,
`vendor_hours` varchar(200) DEFAULT NULL,
`vendor_sla` varchar(200) DEFAULT NULL,
`vendor_code` varchar(200) DEFAULT NULL,
`vendor_account_number` varchar(200) DEFAULT NULL,
`vendor_notes` text DEFAULT NULL,
`vendor_favorite` tinyint(1) NOT NULL DEFAULT 0,
`vendor_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`vendor_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
`vendor_archived_at` datetime DEFAULT NULL,
`vendor_accessed_at` datetime DEFAULT NULL,
`vendor_client_id` int(11) NOT NULL DEFAULT 0,
`vendor_template_id` int(11) NOT NULL DEFAULT 0,
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-- Dump completed on 2026-07-28 22:07:36
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