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GET /api/v1/ticket_replies/read.php and POST create.php, so an RMM or monitoring system can append to a ticket it did not open. Replies default to Internal so an integration cannot email a client by omitting a parameter. Public replies mark first response, notify the contact and watchers, and fire the same custom actions as the agent reply handler. An optional ticket_status also sets the status, and resolves the ticket and marks the resolution SLA when set to 4. Replies are always joined to tickets so ticket_client_id is checked against the key user's client scope, and the client_id named on a write must match the ticket's own client. The reply is attributed to the user the API key runs as. read.php resolves ticket_reply_by_name, since that column holds a user_id on Internal and Public replies but a contact_id on Client ones.
ITFlow
IT documentation, ticketing and accounting system for small MSPs.
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Username: demo@demo.com | Password: demo
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About
A comprehensive, free & open-source documentation, ticket management, and accounting platform.
The Problem
- You're a small but busy managed service provider with 101 things to do. Information about your clients is unorganised, unstructured and outdated.
- For some work, you seem to spend longer looking for the relevant documentation than actually working on the issue/project.
- On top of the technical day to day, you also have to take care of the financial side of the business - consistent pricing, quotes/invoicing, and accounting.
The Solution: ITFlow
- ITFlow consolidates common MSP needs (documentation, ticketing and billing) into one unified system.
Getting Started
Self Hosting
- The best installation method is to use the install script on Ubuntu/Debian. A video walk through is available here.
wget -O itflow_install.sh https://github.com/itflow-org/itflow-install-script/raw/main/itflow_install.sh
bash itflow_install.sh
- Other manual installation methods are available in the docs.
Managed Hosting
- If you'd prefer, we can host ITFlow for you.
Key Features
- Client documentation - assets, contacts, domains, docs, files, passwords, and more
- Accounting / Billing - finance dashboard, quotes, invoices, accounting, expenses, etc
- Client Portal - self service quote/invoice/ticket management for clients
- Alerting - account balance, invoices, domain/SSL renewals
- Completely free & open-source alternative to ITGlue and Hudu
Roadmap / Future to-do
We track the implementation of confirmed features and bugs via TaskFlow. Use the forum to request features or raise bug reports.
Support & Contributions
Forum
For help using ITFlow, bugs, feature requests, and general ideas / discussions please use the community forum.
Contributing
We have temporarily paused PRs from the community.
Contributors
Supporters
We’re incredibly grateful to the organizations and individuals who support the project - a big thank you to:
- CompuMatter
- F1 for HELP
- digiBandit
- JetBrains (PhpStorm)
License
ITFlow is distributed "as is" under the GPL License, WITHOUT WARRANTY OF ANY KIND. See LICENSE for details.
Security
- As of 2025, we now have a stable release of the project.
- Whilst we are confident in the safety of the code, no system is risk-free. Nearly all software has bugs. Use your best judgement before storing highly confidential information in ITFlow.
- If you have a security concern, privately report it here.