mirror of
https://github.com/itflow-org/itflow
synced 2026-08-05 23:27:17 +00:00
d08ef6184a
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
697 lines
32 KiB
PHP
697 lines
32 KiB
PHP
<?php
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/*
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* ITFlow - GET/POST request handler for recurring tickets
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*/
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defined('FROM_POST_HANDLER') || die("Direct file access is not allowed");
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if (isset($_POST['add_recurring_ticket'])) {
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validateCSRFToken();
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enforceUserPermission('module_support', 2);
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require_once 'recurring_ticket_model.php';
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$client_id = intval($_POST['client_id']);
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enforceClientAccess();
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$start_date = escapeSql($_POST['start_date']);
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mysqli_query($mysqli, "INSERT INTO recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_start_date = '$start_date', recurring_ticket_next_run = '$start_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_created_by = $session_user_id, recurring_ticket_client_id = $client_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_asset_id = $asset_id, recurring_ticket_category = $category_id");
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$recurring_ticket_id = mysqli_insert_id($mysqli);
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// Add Additional Assets
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if (isset($_POST['additional_assets'])) {
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foreach ($_POST['additional_assets'] as $additional_asset) {
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$additional_asset_id = intval($additional_asset);
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mysqli_query($mysqli, "INSERT INTO recurring_ticket_assets SET recurring_ticket_id = $recurring_ticket_id, asset_id = $additional_asset_id");
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}
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}
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logAudit("Recurring Ticket", "Create", "$session_name created recurring ticket for $subject - $frequency", $client_id, $recurring_ticket_id);
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flashAlert("Recurring ticket <strong>$subject - $frequency</strong> created");
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redirect();
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}
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if (isset($_POST['edit_recurring_ticket'])) {
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validateCSRFToken();
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enforceUserPermission('module_support', 2);
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require_once 'recurring_ticket_model.php';
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$recurring_ticket_id = intval($_POST['recurring_ticket_id']);
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$next_run_date = escapeSql($_POST['next_date']);
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$client_id = intval(getFieldById('recurring_tickets', $recurring_ticket_id, 'recurring_ticket_client_id'));
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enforceClientAccess();
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mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_next_run = '$next_run_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_asset_id = $asset_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_category = $category_id WHERE recurring_ticket_id = $recurring_ticket_id");
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// Add Additional Assets
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if (isset($_POST['additional_assets'])) {
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mysqli_query($mysqli, "DELETE FROM recurring_ticket_assets WHERE recurring_ticket_id = $recurring_ticket_id");
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foreach ($_POST['additional_assets'] as $additional_asset) {
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$additional_asset_id = intval($additional_asset);
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mysqli_query($mysqli, "INSERT INTO recurring_ticket_assets SET recurring_ticket_id = $recurring_ticket_id, asset_id = $additional_asset_id");
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}
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}
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logAudit("Recurring Ticket", "Edit", "$session_name edited recurring ticket $subject", $client_id, $recurring_ticket_id);
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flashAlert("Recurring ticket <strong>$subject - $frequency</strong> updated");
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redirect();
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}
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if (isset($_POST['bulk_force_recurring_tickets'])) {
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validateCSRFToken();
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enforceUserPermission('module_support', 2);
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if (isset($_POST['recurring_ticket_ids'])) {
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// Cycle through array and pop each recurring scheduled ticket
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foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
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$recurring_ticket_id = intval($recurring_ticket_id);
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$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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if (mysqli_num_rows($sql) > 0) {
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$row = mysqli_fetch_assoc($sql);
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$subject = escapeSql($row['recurring_ticket_subject']);
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$details = mysqli_real_escape_string($mysqli, $row['recurring_ticket_details']);
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$priority = escapeSql($row['recurring_ticket_priority']);
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$frequency = escapeSql(strtolower($row['recurring_ticket_frequency']));
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$billable = intval($row['recurring_ticket_billable']);
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$old_next_recurring_date = escapeSql($row['recurring_ticket_next_run']);
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$created_id = intval($row['recurring_ticket_created_by']);
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$assigned_id = intval($row['recurring_ticket_assigned_to']);
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$contact_id = intval($row['recurring_ticket_contact_id']);
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$client_id = intval($row['recurring_ticket_client_id']);
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$asset_id = intval($row['recurring_ticket_asset_id']);
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$category = intval($row['recurring_ticket_category']);
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$url_key = randomString(32);
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enforceClientAccess();
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$ticket_status = 1; // Default
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if ($assigned_id > 0) {
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$ticket_status = 2; // Set to open if we've auto-assigned an agent
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}
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// Sanitize Config Vars from get_settings.php and Session Vars from check_login.php
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$config_ticket_prefix = escapeSql($config_ticket_prefix);
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$config_ticket_from_name = escapeSql($config_ticket_from_name);
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$config_ticket_from_email = escapeSql($config_ticket_from_email);
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$config_base_url = escapeSql($config_base_url);
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// Atomically increment and get the new ticket number
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mysqli_query($mysqli, "
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UPDATE settings
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SET
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config_ticket_next_number = LAST_INSERT_ID(config_ticket_next_number),
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config_ticket_next_number = config_ticket_next_number + 1
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WHERE company_id = 1
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");
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$ticket_number = mysqli_insert_id($mysqli);
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// Raise the ticket
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mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id");
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$id = mysqli_insert_id($mysqli);
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applyTicketSla($id);
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// Copy Additional Assets from Recurring ticket to new ticket
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mysqli_query($mysqli, "INSERT INTO ticket_assets (ticket_id, asset_id)
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SELECT $id, asset_id
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FROM recurring_ticket_assets
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WHERE recurring_ticket_id = $recurring_ticket_id");
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// Notifications
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triggerCustomAction('ticket_create', $id);
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// Get client/contact/ticket details
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$sql = mysqli_query(
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$mysqli,
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"SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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WHERE ticket_id = $id"
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);
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$row = mysqli_fetch_assoc($sql);
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$contact_name = escapeSql($row['contact_name']);
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$contact_email = escapeSql($row['contact_email']);
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$client_name = escapeSql($row['client_name']);
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$contact_name = escapeSql($row['contact_name']);
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$contact_email = escapeSql($row['contact_email']);
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$ticket_prefix = escapeSql($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_priority = escapeSql($row['ticket_priority']);
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$ticket_subject = escapeSql($row['ticket_subject']);
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$ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']);
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$data = [];
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// Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email
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if (!empty($config_smtp_provider) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
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$email_subject = "Ticket Created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
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$email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/client/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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$email = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $email_subject,
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'body' => $email_body
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];
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$data[] = $email;
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}
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// Add to the mail queue
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addToMailQueue($data);
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// Set the next run date (based on the scheduled date, rather than now, so things keep their schedule)
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$dt_old_next_recurring_date = new DateTime($old_next_recurring_date);
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if ($frequency == "weekly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 week'));
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} elseif ($frequency == "monthly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 month'));
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} elseif ($frequency == "quarterly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('3 months'));
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} elseif ($frequency == "biannually") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('6 months'));
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} elseif ($frequency == "annually") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('12 months'));
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}
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// Update the run date
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$next_run = $next_run->format('Y-m-d');
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mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run' WHERE recurring_ticket_id = $recurring_ticket_id");
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logAudit("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id);
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}
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}
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flashAlert("$count Recurring Tickets Forced");
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}
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redirect();
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}
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if (isset($_GET['force_recurring_ticket'])) {
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validateCSRFToken();
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enforceUserPermission('module_support', 2);
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$recurring_ticket_id = intval($_GET['force_recurring_ticket']);
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$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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if (mysqli_num_rows($sql) > 0) {
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$row = mysqli_fetch_assoc($sql);
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$subject = escapeSql($row['recurring_ticket_subject']);
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$details = mysqli_real_escape_string($mysqli, $row['recurring_ticket_details']);
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$priority = escapeSql($row['recurring_ticket_priority']);
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$frequency = escapeSql(strtolower($row['recurring_ticket_frequency']));
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$billable = intval($row['recurring_ticket_billable']);
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$old_next_recurring_date = escapeSql($row['recurring_ticket_next_run']);
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$created_id = intval($row['recurring_ticket_created_by']);
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$assigned_id = intval($row['recurring_ticket_assigned_to']);
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$contact_id = intval($row['recurring_ticket_contact_id']);
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$client_id = intval($row['recurring_ticket_client_id']);
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$asset_id = intval($row['recurring_ticket_asset_id']);
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$category = intval($row['recurring_ticket_category']);
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$url_key = randomString(32);
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enforceClientAccess();
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$ticket_status = 1; // Default
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if ($assigned_id > 0) {
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$ticket_status = 2; // Set to open if we've auto-assigned an agent
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}
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// Sanitize Config Vars from get_settings.php and Session Vars from check_login.php
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$config_ticket_prefix = escapeSql($config_ticket_prefix);
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$config_ticket_from_name = escapeSql($config_ticket_from_name);
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$config_ticket_from_email = escapeSql($config_ticket_from_email);
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$config_base_url = escapeSql($config_base_url);
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// Atomically increment and get the new ticket number
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mysqli_query($mysqli, "
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UPDATE settings
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SET
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config_ticket_next_number = LAST_INSERT_ID(config_ticket_next_number),
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config_ticket_next_number = config_ticket_next_number + 1
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WHERE company_id = 1
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");
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$ticket_number = mysqli_insert_id($mysqli);
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// Raise the ticket
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mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id");
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$id = mysqli_insert_id($mysqli);
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applyTicketSla($id);
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// Copy Additional Assets from Recurring ticket to new ticket
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mysqli_query($mysqli, "INSERT INTO ticket_assets (ticket_id, asset_id)
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SELECT $id, asset_id
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FROM recurring_ticket_assets
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WHERE recurring_ticket_id = $recurring_ticket_id");
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// Notifications
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triggerCustomAction('ticket_create', $id);
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// Get client/contact/ticket details
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$sql = mysqli_query(
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$mysqli,
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"SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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WHERE ticket_id = $id"
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);
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$row = mysqli_fetch_assoc($sql);
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$contact_name = escapeSql($row['contact_name']);
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$contact_email = escapeSql($row['contact_email']);
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$client_name = escapeSql($row['client_name']);
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$contact_name = escapeSql($row['contact_name']);
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$contact_email = escapeSql($row['contact_email']);
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$ticket_prefix = escapeSql($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_priority = escapeSql($row['ticket_priority']);
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$ticket_subject = escapeSql($row['ticket_subject']);
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$ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']);
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$data = [];
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// Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email
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if (!empty($config_smtp_provider) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
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$email_subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
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$email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/client/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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$email = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $email_subject,
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'body' => $email_body
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];
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$data[] = $email;
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}
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// Add to the mail queue
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addToMailQueue($data);
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// Set the next run date (based on the scheduled date, rather than now, so things keep their schedule)
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$dt_old_next_recurring_date = new DateTime($old_next_recurring_date);
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if ($frequency == "weekly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 week'));
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} elseif ($frequency == "monthly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 month'));
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} elseif ($frequency == "quarterly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('3 months'));
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} elseif ($frequency == "biannually") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('6 months'));
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} elseif ($frequency == "annually") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('12 months'));
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}
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// Update the run date
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$next_run = $next_run->format('Y-m-d');
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mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run' WHERE recurring_ticket_id = $recurring_ticket_id");
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logAudit("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id);
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flashAlert("Recurring Ticket Forced");
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redirect();
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} else {
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flashAlert("Recurring Ticket Force failed", 'error');
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redirect();
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}
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}
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if (isset($_GET['delete_recurring_ticket'])) {
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validateCSRFToken();
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enforceUserPermission('module_support', 3);
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$recurring_ticket_id = intval($_GET['delete_recurring_ticket']);
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// Get Scheduled Ticket Subject Ticket Prefix, Number and Client ID for logging and alert message
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$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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$row = mysqli_fetch_assoc($sql);
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$subject = escapeSql($row['recurring_ticket_subject']);
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$frequency = escapeSql($row['recurring_ticket_frequency']);
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$client_id = intval($row['recurring_ticket_client_id']);
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enforceClientAccess();
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// Delete
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mysqli_query($mysqli, "DELETE FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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logAudit("Recurring Ticket", "Delete", "$session_name deleted recurring ticket $subject", $client_id, $recurring_ticket_id);
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flashAlert("Recurring ticket <strong>$subject - $frequency</strong> deleted", 'error');
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redirect();
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}
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if (isset($_POST['bulk_delete_recurring_tickets'])) {
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|
validateCSRFToken();
|
|
|
|
enforceUserPermission('module_support', 3);
|
|
|
|
if (isset($_POST['recurring_ticket_ids'])) {
|
|
|
|
$count = count($_POST['recurring_ticket_ids']);
|
|
|
|
// Cycle through array and delete each recurring scheduled ticket
|
|
foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
|
|
|
|
$recurring_ticket_id = intval($recurring_ticket_id);
|
|
|
|
// Get Scheduled Ticket Subject Ticket Prefix, Number and Client ID for logging and alert message
|
|
$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
$row = mysqli_fetch_assoc($sql);
|
|
$subject = escapeSql($row['recurring_ticket_subject']);
|
|
$frequency = escapeSql($row['recurring_ticket_frequency']);
|
|
$client_id = intval($row['recurring_ticket_client_id']);
|
|
|
|
enforceClientAccess();
|
|
|
|
mysqli_query($mysqli, "DELETE FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
|
|
logAudit("Recurring Ticket", "Delete", "$session_name deleted recurring ticket $subject", $client_id, $recurring_ticket_id);
|
|
|
|
}
|
|
|
|
logAudit("Recurring Ticket", "Bulk Delete", "$session_name deleted $count recurring ticket(s)");
|
|
|
|
flashAlert("Deleted <strong>$count</strong> recurring ticket(s)", 'error');
|
|
}
|
|
|
|
redirect();
|
|
|
|
}
|
|
|
|
if (isset($_POST['bulk_assign_recurring_ticket'])) {
|
|
|
|
validateCSRFToken();
|
|
|
|
enforceUserPermission('module_support', 2);
|
|
|
|
// POST variables
|
|
$assign_to = intval($_POST['assign_to']);
|
|
|
|
// Get a Recurring Ticket Count
|
|
$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
|
|
|
|
// Assign Tech to Selected Recurring Tickets
|
|
if (!empty($_POST['recurring_ticket_ids'])) {
|
|
foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
|
|
$recurring_ticket_id = intval($recurring_ticket_id);
|
|
|
|
$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
$row = mysqli_fetch_assoc($sql);
|
|
|
|
$recurring_ticket_name = escapeSql($row['recurring_ticket_name']);
|
|
$recurring_ticket_subject = escapeSql($row['recurring_ticket_subject']);
|
|
$client_id = intval($row['recurring_ticket_client_id']);
|
|
|
|
enforceClientAccess();
|
|
|
|
// Allow for un-assigning tickets
|
|
if ($assign_to == 0) {
|
|
$ticket_reply = "Ticket unassigned, pending re-assignment.";
|
|
$agent_name = "No One";
|
|
} else {
|
|
// Get & verify assigned agent details
|
|
$agent_details_sql = mysqli_query($mysqli, "SELECT user_name, user_email FROM users LEFT JOIN user_settings ON users.user_id = user_settings.user_id WHERE users.user_id = $assign_to");
|
|
$agent_details = mysqli_fetch_assoc($agent_details_sql);
|
|
|
|
$agent_name = escapeSql($agent_details['user_name']);
|
|
$agent_email = escapeSql($agent_details['user_email']);
|
|
|
|
if (!$agent_name) {
|
|
flashAlert("Invalid agent!", 'error');
|
|
redirect();
|
|
}
|
|
}
|
|
|
|
// Update recurring ticket
|
|
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_assigned_to = $assign_to WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
|
|
logAudit("Recurring_Ticket", "Edit", "$session_name reassigned recurring ticket $recurring_ticket_subject to $agent_name", $client_id, $recurring_ticket_id);
|
|
|
|
$tickets_assigned_body .= "$recurring_ticket_subject<br>";
|
|
} // End For Each Ticket ID Loop
|
|
|
|
// Notification
|
|
if ($session_user_id != $assign_to && $assign_to != 0) {
|
|
|
|
// App Notification
|
|
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Recurring Ticket', notification = '$recurring_ticket_count Recurring Tickets have been assigned to you by $session_name', notification_action = 'recurring_tickets.php?assigned=$assign_to', notification_client_id = $client_id, notification_user_id = $assign_to");
|
|
|
|
// Agent Email Notification
|
|
if (!empty($config_smtp_provider)) {
|
|
|
|
// Sanitize Config vars from get_settings.php
|
|
$config_ticket_from_name = escapeSql($config_ticket_from_name);
|
|
$config_ticket_from_email = escapeSql($config_ticket_from_email);
|
|
$company_name = escapeSql($session_company_name);
|
|
|
|
$subject = "$config_app_name - $recurring_ticket_count recurring tickets have been assigned to you";
|
|
$body = "Hi $agent_name, <br><br>$session_name assigned $recurring_ticket_count recurring tickets to you!<br><br>$tickets_assigned_body<br>Thanks, <br>$session_name<br>$company_name";
|
|
|
|
// Email Ticket Agent
|
|
// Queue Mail
|
|
$data = [
|
|
[
|
|
'from' => $config_ticket_from_email,
|
|
'from_name' => $config_ticket_from_name,
|
|
'recipient' => $agent_email,
|
|
'recipient_name' => $agent_name,
|
|
'subject' => $subject,
|
|
'body' => $body,
|
|
]
|
|
];
|
|
addToMailQueue($data);
|
|
}
|
|
}
|
|
}
|
|
|
|
flashAlert("Assigned <strong>$recurring_ticket_count</strong> Recurring Tickets to <strong>$agent_name</strong>");
|
|
|
|
redirect();
|
|
|
|
}
|
|
|
|
if (isset($_POST['bulk_edit_recurring_ticket_priority'])) {
|
|
|
|
validateCSRFToken();
|
|
|
|
enforceUserPermission('module_support', 2);
|
|
|
|
$priority = escapeSql($_POST['bulk_priority']);
|
|
|
|
// Assign Tech to Selected Recurring Tickets
|
|
if (isset($_POST['recurring_ticket_ids'])) {
|
|
|
|
// Get a Ticket Count
|
|
$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
|
|
|
|
foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
|
|
$recurring_ticket_id = intval($recurring_ticket_id);
|
|
|
|
$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
$row = mysqli_fetch_assoc($sql);
|
|
|
|
$recurring_ticket_subject = escapeSql($row['recurring_ticket_subject']);
|
|
$original_recurring_ticket_priority = escapeSql($row['recurring_ticket_priority']);
|
|
$client_id = intval($row['ticket_client_id']);
|
|
|
|
enforceClientAccess();
|
|
|
|
// Update recurring ticket
|
|
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_priority = '$priority' WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
|
|
logAudit("Ticket", "Edit", "$session_name updated the priority on recurring ticket $ticket_subject from $original_recurring_ticket_priority to $priority", $client_id, $recurring_ticket_id);
|
|
|
|
triggerCustomAction('recurring_ticket_update', $recurring_ticket_id);
|
|
} // End For Each Recurring Ticket ID Loop
|
|
|
|
logAudit("Recurring Ticket", " Bulk Edit", "$session_name updated the priority to $priority on $recurring_ticket_count Recurring Tickets");
|
|
|
|
flashAlert("Priority updated to <strong>$priority</strong> for <strong>$recurring_ticket_count</strong> Recurring Tickets");
|
|
}
|
|
|
|
redirect();
|
|
|
|
}
|
|
|
|
if (isset($_POST['bulk_edit_recurring_ticket_category'])) {
|
|
|
|
validateCSRFToken();
|
|
|
|
enforceUserPermission('module_support', 2);
|
|
|
|
$category_id = intval($_POST['bulk_category']);
|
|
|
|
if (isset($_POST['recurring_ticket_ids'])) {
|
|
|
|
$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
|
|
|
|
foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
|
|
$recurring_ticket_id = intval($recurring_ticket_id);
|
|
|
|
$sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, category_name, recurring_ticket_client_id FROM recurring_tickets LEFT JOIN categories ON recurring_ticket_category = category_id WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
$row = mysqli_fetch_assoc($sql);
|
|
|
|
$recurring_ticket_subject = escapeSql($row['recurring_ticket_subject']);
|
|
$previous_recurring_ticket_category_name = escapeSql($row['category_name']);
|
|
$client_id = intval($row['recurring_ticket_client_id']);
|
|
|
|
enforceClientAccess();
|
|
|
|
$category_name = escapeSql(getFieldById('categories', $category_id, 'category_name'));
|
|
|
|
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_category = '$category_id' WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
|
|
logAudit("Recurring Ticket", "Edit", "$session_name updated the category on recurring ticket $recurring_ticket_subject from $previous_recurring_ticket_category_name to $category_name", $client_id, $recurring_ticket_id);
|
|
|
|
triggerCustomAction('recurring_ticket_update', $recurring_ticket_id);
|
|
}
|
|
|
|
logAudit("Recurring Ticket", " Bulk Edit", "$session_name updated the category to $category_name for $recurring_ticket_count Recurring Tickets");
|
|
|
|
flashAlert("Category set to $category_name for <strong>$recurring_ticket_count</strong> Recurring Tickets");
|
|
}
|
|
|
|
redirect();
|
|
|
|
}
|
|
|
|
if (isset($_POST['bulk_edit_recurring_ticket_billable'])) {
|
|
|
|
validateCSRFToken();
|
|
|
|
enforceUserPermission('module_support', 2);
|
|
enforceUserPermission('module_sales', 2);
|
|
|
|
$billable = intval($_POST['billable']);
|
|
if ($billable) {
|
|
$billable_status = "Billable";
|
|
} else {
|
|
$billable_status = "Not Billable";
|
|
}
|
|
|
|
if (isset($_POST['recurring_ticket_ids'])) {
|
|
|
|
$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
|
|
|
|
foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
|
|
$recurring_ticket_id = intval($recurring_ticket_id);
|
|
|
|
$sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, recurring_ticket_client_id FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
$row = mysqli_fetch_assoc($sql);
|
|
|
|
$recurring_ticket_subject = escapeSql($row['recurring_ticket_subject']);
|
|
$previous_recurring_ticket_billable = intval($row['recurring_ticket_billable']);
|
|
if ($previous_recurring_ticket_billable) {
|
|
$previous_billable_status = "Billable";
|
|
} else {
|
|
$previous_billable_status = "Not Billable";
|
|
}
|
|
$client_id = intval($row['recurring_ticket_client_id']);
|
|
|
|
enforceClientAccess();
|
|
|
|
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_billable = $billable WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
|
|
logAudit("Recurring Ticket", "Edit", "$session_name updated the billable status on recurring ticket $recurring_ticket_subject from $previous_billable_status to $billable_status", $client_id, $recurring_ticket_id);
|
|
|
|
triggerCustomAction('recurring_ticket_update', $recurring_ticket_id);
|
|
}
|
|
|
|
logAudit("Recurring Ticket", " Bulk Edit", "$session_name updated the billable status to $billable_status for $recurring_ticket_count Recurring Tickets");
|
|
|
|
flashAlert("Billable status set to $billable_status for <strong>$recurring_ticket_count</strong> Recurring Tickets");
|
|
}
|
|
|
|
redirect();
|
|
|
|
}
|
|
|
|
if (isset($_POST['bulk_edit_recurring_ticket_next_run_date'])) {
|
|
|
|
validateCSRFToken();
|
|
|
|
enforceUserPermission('module_support', 2);
|
|
|
|
$next_run_date = escapeSql($_POST['next_run_date']);
|
|
|
|
if (isset($_POST['recurring_ticket_ids'])) {
|
|
|
|
$recurring_ticket_count = count($_POST['recurring_ticket_ids']);
|
|
|
|
foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
|
|
$recurring_ticket_id = intval($recurring_ticket_id);
|
|
|
|
$sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, recurring_ticket_client_id FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
$row = mysqli_fetch_assoc($sql);
|
|
|
|
$recurring_ticket_subject = escapeSql($row['recurring_ticket_subject']);
|
|
$previous_recurring_ticket_next_run_date = escapeSql($row['recurring_ticket_next_run']);
|
|
$client_id = intval($row['recurring_ticket_client_id']);
|
|
|
|
enforceClientAccess();
|
|
|
|
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run_date' WHERE recurring_ticket_id = $recurring_ticket_id");
|
|
|
|
logAudit("Recurring Ticket", "Edit", "$session_name updated the Next run date on recurring ticket $recurring_ticket_subject from $previous_recurring_ticket_next_run_date to $next_run_date", $client_id, $recurring_ticket_id);
|
|
|
|
triggerCustomAction('recurring_ticket_update', $recurring_ticket_id);
|
|
}
|
|
|
|
logAudit("Recurring Ticket", " Bulk Edit", "$session_name updated the Next run date to $next_run_date for $recurring_ticket_count Recurring Tickets");
|
|
|
|
flashAlert("Next run date set to <strong>$next_run_date</strong> for <strong>$recurring_ticket_count</strong> Recurring Tickets");
|
|
}
|
|
|
|
redirect();
|
|
|
|
}
|