mirror of https://github.com/itflow-org/itflow
Project Details: Add Bulk Actions to tickets and allow tickets to be sorted
This commit is contained in:
johnnyq
parent
bef18c0d72
commit
07726322df
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@ -1,5 +1,9 @@
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<?php
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// Default Column Sortby Filter
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$sort = "ticket_number";
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$order = "DESC";
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// If client_id is in URI then show client Side Bar and client header
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if (isset($_GET['client_id'])) {
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require_once "includes/inc_all_client.php";
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@ -86,7 +90,8 @@ if (isset($_GET['project_id'])) {
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LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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WHERE ticket_project_id = $project_id ORDER BY ticket_number ASC"
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WHERE ticket_project_id = $project_id
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ORDER BY $sort $order"
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);
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$ticket_count = mysqli_num_rows($sql_tickets);
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@ -275,145 +280,231 @@ if (isset($_GET['project_id'])) {
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<!-- Tickets card -->
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<?php if (mysqli_num_rows($sql_tickets) > 0) { ?>
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<div class="card card-body card-outline card-dark mb-3">
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<div class="card card-outline card-dark mb-3">
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<div class="card-header py-2">
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<h5 class="text-secondary"><i class="fa fa-fw fa-life-ring mr-2"></i>Project Tickets</h5>
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<div class="table-responsive-sm">
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<table class="table table-striped table-borderless table-hover">
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<thead class="text-dark">
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<tr>
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<th>Ticket</th>
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<th>Priority</th>
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<th>Status</th>
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<th>Assigned</th>
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<th>Last Response</th>
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<th>Client</th>
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</tr>
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</thead>
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<tbody>
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<?php
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<h5 class="card-title mt-2 mb-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Project Tickets</h5>
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while ($row = mysqli_fetch_array($sql_tickets)) {
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$ticket_id = intval($row['ticket_id']);
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$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
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$ticket_number = nullable_htmlentities($row['ticket_number']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_status = intval($row['ticket_status']);
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$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
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$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
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if (empty($ticket_updated_at)) {
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if ($ticket_status == 5) {
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$ticket_updated_at_display = "<p>Never</p>";
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} else {
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$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
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}
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} else {
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$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
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}
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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if ($ticket_priority == "High") {
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$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Low") {
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$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
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} else{
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$ticket_priority_display = "-";
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}
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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if ($ticket_status == 5) {
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$ticket_assigned_to_display = "<p>Not Assigned</p>";
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} else {
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$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
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}
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} else {
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$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
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}
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$project_id = intval($row['ticket_project_id']);
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$client_id = intval($row['client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_email = nullable_htmlentities($row['contact_email']);
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$contact_archived_at = nullable_htmlentities($row['contact_archived_at']);
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if (empty($contact_archived_at)) {
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$contact_archived_display = "";
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} else {
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$contact_archived_display = "Archived - ";
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}
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if (empty($contact_name)) {
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$contact_display = "-";
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} else {
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$contact_display = "$contact_archived_display$contact_name<br><small class='text-secondary'>$contact_email</small>";
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}
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// Get who last updated the ticket - to be shown in the last Response column
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$ticket_reply_type = "Client"; // Default to client for unreplied tickets
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$ticket_reply_by_display = ""; // Default none
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$sql_ticket_reply = mysqli_query($mysqli, "SELECT ticket_reply_type, contact_name, user_name FROM ticket_replies
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LEFT JOIN users ON ticket_reply_by = user_id
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LEFT JOIN contacts ON ticket_reply_by = contact_id
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WHERE ticket_reply_ticket_id = $ticket_id
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AND ticket_reply_archived_at IS NULL
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ORDER BY ticket_reply_id DESC LIMIT 1"
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);
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$row = mysqli_fetch_array($sql_ticket_reply);
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if ($row) {
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$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
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if ($ticket_reply_type == "Client") {
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$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
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} else {
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$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
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}
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}
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?>
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<tr>
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<!-- Ticket Number / Subject -->
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<td>
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
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<span class="badge badge-pill badge-secondary p-3 mr-2"><?php echo "$ticket_prefix$ticket_number"; ?></span>
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<?php echo $ticket_subject; ?>
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<div class="card-tools">
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<?php if (lookupUserPermission("module_support") >= 2) { ?>
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<div class="dropdown ml-2" id="bulkActionButton" hidden>
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<button class="btn btn-secondary dropdown-toggle" type="button" data-toggle="dropdown">
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<i class="fas fa-fw fa-layer-group mr-2"></i>Bulk Action (<span id="selectedCount">0</span>)
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
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<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
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</a>
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</td>
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<!-- Ticket Priority -->
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<td><?php echo $ticket_priority_display; ?></a></td>
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<!-- Ticket Status -->
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<td>
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<span class='badge badge-pill text-light p-2' style="background-color: <?php echo $ticket_status_color; ?>"><?php echo $ticket_status_name; ?></span>
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</td>
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<!-- Ticket Assigned agent -->
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<td><?php echo $ticket_assigned_to_display; ?></td>
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<!-- Ticket Last Response -->
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<td>
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<div><?php echo $ticket_updated_at_display; ?></div>
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<div><?php echo $ticket_reply_by_display; ?></div>
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</td>
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<td><?php echo $client_name; ?></td>
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</tr>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditCategoryTicketModal">
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<i class="fas fa-fw fa-layer-group mr-2"></i>Set Category
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditPriorityTicketModal">
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<i class="fas fa-fw fa-thermometer-half mr-2"></i>Update Priority
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkReplyTicketModal">
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<i class="fas fa-fw fa-paper-plane mr-2"></i>Bulk Update/Reply
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkMergeTicketModal">
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<i class="fas fa-fw fa-clone mr-2"></i>Merge
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkCloseTicketsModal">
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<i class="fas fa-fw fa-check mr-2"></i>Resolve
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</a>
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</div>
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</div>
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<?php } ?>
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</div>
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</tbody>
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</table>
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</div>
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<div class="card-body p-0">
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<form id="bulkActions" action="post.php" method="post">
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<input type="hidden" name="csrf_token" value="<?php echo $_SESSION['csrf_token'] ?>">
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<div class="table-responsive-sm">
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<table class="table table-striped table-borderless table-hover">
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<thead class="thead-light">
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<tr>
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<td class="bg-light pr-0">
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<div class="form-check">
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<input class="form-check-input" id="selectAllCheckbox" type="checkbox" onclick="checkAll(this)" onkeydown="checkAll(this)">
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</div>
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</td>
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<th>
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<a class="text-secondary" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">
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Ticket <?php if ($sort == 'ticket_number') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-secondary" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">
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Priority <?php if ($sort == 'ticket_priority') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-secondary" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">
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Status <?php if ($sort == 'ticket_status') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-secondary" href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">
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Assigned <?php if ($sort == 'user_name') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-secondary" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">
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Last Response <?php if ($sort == 'ticket_updated_at') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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<a class="text-secondary" href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">
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Client <?php if ($sort == 'client_name') { echo $order_icon; } ?>
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</a>
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</th>
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</tr>
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</thead>
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<tbody>
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<?php
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while ($row = mysqli_fetch_array($sql_tickets)) {
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$ticket_id = intval($row['ticket_id']);
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$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
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$ticket_number = nullable_htmlentities($row['ticket_number']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_status = intval($row['ticket_status']);
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$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
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$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
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if (empty($ticket_updated_at)) {
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if ($ticket_status == 5) {
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$ticket_updated_at_display = "<p>Never</p>";
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} else {
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$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
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}
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} else {
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$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
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}
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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if ($ticket_priority == "High") {
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$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Low") {
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$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
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} else{
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$ticket_priority_display = "-";
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}
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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if ($ticket_status == 5) {
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$ticket_assigned_to_display = "<p>Not Assigned</p>";
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} else {
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$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
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}
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} else {
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$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
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}
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$project_id = intval($row['ticket_project_id']);
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$client_id = intval($row['client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_email = nullable_htmlentities($row['contact_email']);
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$contact_archived_at = nullable_htmlentities($row['contact_archived_at']);
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if (empty($contact_archived_at)) {
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$contact_archived_display = "";
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} else {
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$contact_archived_display = "Archived - ";
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}
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if (empty($contact_name)) {
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$contact_display = "-";
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} else {
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$contact_display = "$contact_archived_display$contact_name<br><small class='text-secondary'>$contact_email</small>";
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}
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// Get who last updated the ticket - to be shown in the last Response column
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$ticket_reply_type = "Client"; // Default to client for unreplied tickets
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$ticket_reply_by_display = ""; // Default none
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$sql_ticket_reply = mysqli_query($mysqli, "SELECT ticket_reply_type, contact_name, user_name FROM ticket_replies
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LEFT JOIN users ON ticket_reply_by = user_id
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LEFT JOIN contacts ON ticket_reply_by = contact_id
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WHERE ticket_reply_ticket_id = $ticket_id
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AND ticket_reply_archived_at IS NULL
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ORDER BY ticket_reply_id DESC LIMIT 1"
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);
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$row = mysqli_fetch_array($sql_ticket_reply);
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if ($row) {
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$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
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if ($ticket_reply_type == "Client") {
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$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
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} else {
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$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
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}
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}
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?>
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<tr>
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<td class="pr-0 bg-light">
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<!-- Ticket Bulk Select (for open tickets) -->
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<?php if (empty($ticket_closed_at)) { ?>
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<div class="form-check">
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<input class="form-check-input bulk-select" type="checkbox" name="ticket_ids[]" value="<?php echo $ticket_id ?>">
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</div>
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<?php } ?>
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</td>
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<!-- Ticket Number / Subject -->
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<td>
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
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<span class="badge badge-pill badge-secondary p-3 mr-2"><?php echo "$ticket_prefix$ticket_number"; ?></span>
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<?php echo $ticket_subject; ?>
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</a>
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</td>
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<!-- Ticket Priority -->
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<td><?php echo $ticket_priority_display; ?></a></td>
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<!-- Ticket Status -->
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<td>
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<span class='badge badge-pill text-light p-2' style="background-color: <?php echo $ticket_status_color; ?>"><?php echo $ticket_status_name; ?></span>
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</td>
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<!-- Ticket Assigned agent -->
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<td><?php echo $ticket_assigned_to_display; ?></td>
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<!-- Ticket Last Response -->
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<td>
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<div><?php echo $ticket_updated_at_display; ?></div>
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<div><?php echo $ticket_reply_by_display; ?></div>
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</td>
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<td><?php echo $client_name; ?></td>
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</tr>
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<?php } ?>
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</tbody>
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</table>
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</div>
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<?php require_once "modals/ticket_bulk_assign_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_edit_category_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_edit_priority_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_reply_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_merge_modal.php"; ?>
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<?php require_once "modals/ticket_bulk_resolve_modal.php"; ?>
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</form>
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</div>
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</div>
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<?php } ?>
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@ -465,4 +556,6 @@ require_once "includes/footer.php";
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?>
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<script src="js/bulk_actions.js"></script>
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<script src="js/pretty_content.js"></script>
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64
tickets.php
64
tickets.php
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@ -251,39 +251,39 @@ $sql_categories = mysqli_query(
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|
||||
<?php if (lookupUserPermission("module_support") >= 2) { ?>
|
||||
<div class="dropdown ml-2" id="bulkActionButton" hidden>
|
||||
<button class="btn btn-secondary dropdown-toggle" type="button" data-toggle="dropdown">
|
||||
<i class="fas fa-fw fa-layer-group mr-2"></i>Bulk Action (<span id="selectedCount">0</span>)
|
||||
</button>
|
||||
<div class="dropdown-menu">
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
|
||||
<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
|
||||
</a>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditCategoryTicketModal">
|
||||
<i class="fas fa-fw fa-layer-group mr-2"></i>Set Category
|
||||
</a>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditPriorityTicketModal">
|
||||
<i class="fas fa-fw fa-thermometer-half mr-2"></i>Update Priority
|
||||
</a>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkReplyTicketModal">
|
||||
<i class="fas fa-fw fa-paper-plane mr-2"></i>Bulk Update/Reply
|
||||
</a>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketToProjectModal">
|
||||
<i class="fas fa-fw fa-project-diagram mr-2"></i>Add to Project
|
||||
</a>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkMergeTicketModal">
|
||||
<i class="fas fa-fw fa-clone mr-2"></i>Merge
|
||||
</a>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkCloseTicketsModal">
|
||||
<i class="fas fa-fw fa-check mr-2"></i>Resolve
|
||||
</a>
|
||||
<button class="btn btn-secondary dropdown-toggle" type="button" data-toggle="dropdown">
|
||||
<i class="fas fa-fw fa-layer-group mr-2"></i>Bulk Action (<span id="selectedCount">0</span>)
|
||||
</button>
|
||||
<div class="dropdown-menu">
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
|
||||
<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
|
||||
</a>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditCategoryTicketModal">
|
||||
<i class="fas fa-fw fa-layer-group mr-2"></i>Set Category
|
||||
</a>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditPriorityTicketModal">
|
||||
<i class="fas fa-fw fa-thermometer-half mr-2"></i>Update Priority
|
||||
</a>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkReplyTicketModal">
|
||||
<i class="fas fa-fw fa-paper-plane mr-2"></i>Bulk Update/Reply
|
||||
</a>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketToProjectModal">
|
||||
<i class="fas fa-fw fa-project-diagram mr-2"></i>Add to Project
|
||||
</a>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkMergeTicketModal">
|
||||
<i class="fas fa-fw fa-clone mr-2"></i>Merge
|
||||
</a>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkCloseTicketsModal">
|
||||
<i class="fas fa-fw fa-check mr-2"></i>Resolve
|
||||
</a>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
</div>
|
||||
|
|
|
|||
Loading…
Reference in New Issue