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Updated ticket mail parser to not escape the entire subject and body of sending emails as this is all done by vars instead

This commit is contained in:
johnnyq 2024-01-20 15:11:07 -05:00
parent 669d2f74ed
commit 0a32415b38
1 changed files with 9 additions and 9 deletions
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18
cron_ticket_email_parser.php
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@ -30,7 +30,7 @@ $config_ticket_from_name = sanitizeInput($config_ticket_from_name);
$sql = mysqli_query($mysqli, "SELECT company_name, company_phone FROM companies WHERE company_id = 1");
$row = mysqli_fetch_array($sql);
$company_name = sanitizeInput($row['company_name']);
$company_phone = formatPhoneNumber($row['company_phone']);
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
// Check setting enabled
if ($config_ticket_email_parse == 0) {
@ -163,8 +163,8 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
// E-mail client notification that ticket has been created
if ($config_ticket_client_general_notifications == 1) {
$subject_email = mysqli_escape_string($mysqli, "Ticket created - [$config_ticket_prefix$ticket_number] - $subject");
$body = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
$subject_email = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name\,<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$data[] = [
'from' => $config_ticket_from_email,
@ -184,8 +184,8 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$client_row = mysqli_fetch_array($client_sql);
$client_name = sanitizeInput($client_row['client_name']);
$email_subject = mysqli_escape_string($mysqli, "ITFlow - New Ticket - $client_name: $subject");
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$details";
$email_subject = "ITFlow - New Ticket - $client_name: $subject";
$email_body = "Hello\, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$details";
$data[] = [
'from' => $config_ticket_from_email,
@ -240,7 +240,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Email parser: $from_email attempted to re-open ticket $config_ticket_prefix$ticket_number (ID $ticket_id) - check inbox manually to see email', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id");
$email_subject = "Action required: This ticket is already closed";
$email_body = "Hi there, <br><br>You've tried to reply to a ticket that is closed - we won't see your response. <br><br>Please raise a new ticket by sending a fresh e-mail to our support address. <br><br>~<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$email_body = "Hi there, <br><br>You've tried to reply to a ticket that is closed - we won't see your response. <br><br>Please raise a new ticket by sending a fresh e-mail to our support address. <br><br>--<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$data = [
[
@ -332,8 +332,8 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
$tech_email = sanitizeInput($tech_row['user_email']);
$tech_name = sanitizeInput($tech_row['user_name']);
$subject = mysqli_escape_string($mysqli, "Ticket updated - [$config_ticket_prefix$ticket_number] - $subject");
$body = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $tech_name<br><br>A new reply has been added to the ticket \"$subject\".<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
$subject = "Ticket updated - [$config_ticket_prefix$ticket_number] - $subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $tech_name\,<br><br>A new reply has been added to the ticket \"$subject\".<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support Department<br>$config_ticket_from_email<br>$company_phone";
$data = [
[
@ -365,7 +365,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
return false;
}
}
// End Add Reply Function
// END ADD REPLY FUNCTION -------------------------------------------------
// Prepare connection string with encryption (TLS/SSL/<blank>)
$imap_mailbox = "$config_imap_host:$config_imap_port/imap/$config_imap_encryption";