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itflow
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Added Updatd by User to each ticket update

This commit is contained in:
johnnyq 2021-08-20 22:37:01 -04:00
parent 131e04915b
commit 11a932194a
3 changed files with 10 additions and 7 deletions
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4
db.sql
View File

@ -865,7 +865,7 @@ CREATE TABLE `ticket_updates` (
`ticket_update_created_at` datetime NOT NULL,
`ticket_update_updated_at` datetime DEFAULT NULL,
`ticket_update_archived_at` datetime DEFAULT NULL,
`user_id` int(11) NOT NULL,
`ticket_update_by` int(11) NOT NULL,
`ticket_id` int(11) NOT NULL,
`company_id` int(11) NOT NULL,
PRIMARY KEY (`ticket_update_id`)
@ -1030,4 +1030,4 @@ CREATE TABLE `vendors` (
/*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;
/*!40111 SET SQL_NOTES=@OLD_SQL_NOTES */;
-- Dump completed on 2021-08-19 12:24:33
-- Dump completed on 2021-08-20 22:36:13

4
post.php
View File

@ -1067,10 +1067,10 @@ if(isset($_POST['add_ticket_update'])){
$ticket_id = intval($_POST['ticket_id']);
$ticket_update = trim(mysqli_real_escape_string($mysqli,$_POST['ticket_update']));
mysqli_query($mysqli,"INSERT INTO ticket_updates SET ticket_update = '$ticket_update', ticket_update_created_at = NOW(), user_id = $session_user_id, ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
mysqli_query($mysqli,"INSERT INTO ticket_updates SET ticket_update = '$ticket_update', ticket_update_created_at = NOW(), ticket_update_by = $session_user_id, ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket Update', log_action = 'Created', log_description = '$ticket_id', log_created_at = NOW(), company_id = $session_company_id, user_id = $session_user_id");
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket Update', log_action = 'Created', log_description = '$ticket_id', log_created_at = NOW(), company_id = $session_company_id, ticket_update_by = $session_user_id");
$_SESSION['alert_message'] = "Posted an update";

9
ticket.php
View File

@ -134,15 +134,18 @@ if(isset($_GET['ticket_id'])){
$ticket_update_id = $row['ticket_update_id'];
$ticket_update = $row['ticket_update'];
$ticket_update_created_at = $row['ticket_update_created_at'];
$user_id = $row['user_id'];
$ticket_update_by = $row['ticket_update_by'];
$sql_update_by = mysqli_query($mysqli,"SELECT * FROM users WHERE user_id = $ticket_update_by");
$row = mysqli_fetch_array($sql_update_by);
$ticket_update_by_display = $row['name'];
?>
<div class="card mb-3">
<div class="card-body">
<p><?php echo $ticket_update; ?></p>
</div>
<div class="card-footer"><i class="fa fa-fw fa-clock"></i> <?php echo $ticket_update_created_at; ?></div>
<div class="card-footer"><i class="fa fa-fw fa-clock"></i> <?php echo $ticket_update_created_at; ?> <i class="fa fa-fw fa-user"></i> <?php echo $ticket_update_by_display; ?></div>
</div>
<?php
@ -190,7 +193,7 @@ if(isset($_GET['ticket_id'])){
<?php
if($ticket_status !== "Closed"){
?>
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-secondary btn-block">Close Ticket</a>
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-outline-danger btn-block">Close Ticket</a>
<?php
}
?>