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Fix carriage return and new lines in reply emails see https://forum.itflow.org/d/169-carriage-return-and-line-feeds-showing-in-ticket-email

This commit is contained in:
johnnyq 2023-05-16 11:07:24 -04:00
parent a60a9456f0
commit 11eb104383
2 changed files with 2 additions and 2 deletions
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2
client_contacts.php
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@ -66,7 +66,7 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
<tr>
<th class="text-center"><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=contact_name&o=<?php echo $disp; ?>">Name</a></th>
<th><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=contact_department&o=<?php echo $disp; ?>">Department</a></th>
<th>Contact Info</th>
<th>Contact</th>
<th><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=location_name&o=<?php echo $disp; ?>">Location</a></th>
<th class="text-center">Action</th>
</tr>

2
cron_ticket_email_parser.php
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@ -169,7 +169,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
// Capture just the latest/most recent email reply content
// based off the "#--itflow#" line that we prepend the outgoing emails with (similar to the old school --reply above this line--)
$message = explode("##- Please type your reply above this line -##", $message);
$message = nl2br(nullable_htmlentities(strip_tags($message[0])));
$message = nl2br($message[0]);
$message = "<i>Email from: $from_email at $date:-</i> <br><br>$message";
// Lookup the ticket ID