mirror of https://github.com/itflow-org/itflow
feat. Bulk Reply To Tickets including create a private note
This commit is contained in:
johnnyq
parent
7975505823
commit
19f4e215de
131
post/ticket.php
131
post/ticket.php
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@ -725,6 +725,137 @@ if (isset($_POST['bulk_close_tickets'])) {
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}
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if (isset($_POST['bulk_ticket_reply'])) {
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// Role check
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validateTechRole();
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// POST variables
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$ticket_reply = mysqli_escape_string($mysqli, $_POST['bulk_reply_details']);
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$ticket_status = sanitizeInput($_POST['bulk_status']);
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$private_note = intval($_POST['bulk_private_reply']);
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if($private_note == 1){
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$ticket_reply_type = 'Internal';
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} else {
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$ticket_reply_type = 'Public';
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}
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// Get a Ticket Count
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$ticket_count = count($_POST['ticket_ids']);
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// Loop Through Tickets and Add Reply along with Email notifications
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if (!empty($_POST['ticket_ids'])) {
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foreach($_POST['ticket_ids'] as $ticket_id) {
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$ticket_id = intval($ticket_id);
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$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
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$row = mysqli_fetch_array($sql);
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$current_ticket_priority = sanitizeInput($row['ticket_priority']);
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$client_id = intval($row['ticket_client_id']);
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// Add reply
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
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$ticket_reply_id = mysqli_insert_id($mysqli);
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// Update Ticket Status
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mysqli_query($mysqli,"UPDATE tickets SET ticket_status = '$ticket_status' WHERE ticket_id = $ticket_id");
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// Logging
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket Reply', log_action = 'Create', log_description = '$session_name replied to ticket $ticket_prefix$ticket_number - $ticket_subject and was a $ticket_reply_type reply', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_reply_id");
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// Get Contact Details
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$sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_created_by, ticket_assigned_to
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FROM tickets
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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WHERE ticket_id = $ticket_id"
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);
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$row = mysqli_fetch_array($sql);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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$ticket_created_by = intval($row['ticket_created_by']);
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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// Sanitize Config vars from get_settings.php
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$from_name = sanitizeInput($config_ticket_from_name);
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$from_email = sanitizeInput($config_ticket_from_email);
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$base_url = sanitizeInput($config_base_url);
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$sql = mysqli_query($mysqli,"SELECT company_name, company_phone FROM companies WHERE company_id = 1");
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$row = mysqli_fetch_array($sql);
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$company_name = sanitizeInput($row['company_name']);
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$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
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// Send e-mail to client if public update & email is set up
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if ($private_note == 0 && !empty($config_smtp_host)) {
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if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
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$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
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$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$from_email<br>$company_phone";
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$data = [];
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// Email Ticket Contact
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// Queue Mail
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$data[] = [
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'from' => $from_email,
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'from_name' => $from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $subject,
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'body' => $body
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];
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// Also Email all the watchers
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$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
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$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
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while ($row = mysqli_fetch_array($sql_watchers)) {
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$watcher_email = sanitizeInput($row['watcher_email']);
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// Queue Mail
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$data[] = [
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'from' => $from_email,
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'from_name' => $from_name,
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'recipient' => $watcher_email,
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'recipient_name' => $watcher_email,
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'subject' => $subject,
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'body' => $body
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];
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}
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}
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addToMailQueue($mysqli, $data);
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} //End Mail IF
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// Notification for assigned ticket user
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if ($session_user_id != $ticket_assigned_to && $ticket_assigned_to != 0) {
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mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to");
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}
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// Notification for user that opened the ticket
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if ($session_user_id != $ticket_created_by && $ticket_created_by != 0) {
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mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by");
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}
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} // End Ticket Lopp
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}
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$_SESSION['alert_message'] = "You updated <b>$ticket_count</b> tickets";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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if (isset($_POST['add_ticket_reply'])) {
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validateTechRole();
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@ -0,0 +1,46 @@
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<div class="modal" id="bulkReplyTicketModal" tabindex="-1">
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<div class="modal-dialog modal-lg">
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<div class="modal-content bg-dark">
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<div class="modal-header">
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<h5 class="modal-title"><i class="fas fa-fw fa-paper-plane mr-2"></i>Bulk Reply</h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<div class="modal-body bg-white">
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<input type="hidden" name="bulk_private_reply" value="0">
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<div class="input-group mb-3">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
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</div>
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<select class="form-control select2" name="bulk_status">
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<option>In-Progress</option>
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<option>Pending-Client</option>
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<option>Pending-Vendor</option>
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<option>Pending-Shipment</option>
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<option>Scheduled</option>
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</select>
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</div>
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<div class="form-group">
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<textarea class="form-control tinymce" rows="5" name="bulk_reply_details" placeholder="Type an update here"></textarea>
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</div>
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<div class="form-group">
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<div class="custom-control custom-checkbox">
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<input type="checkbox" class="custom-control-input" id="bulkPrivateReplyCheckbox" name="bulk_private_reply" value="1">
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<label class="custom-control-label" for="bulkPrivateReplyCheckbox">Mark as a Private</label>
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<small class="form-text text-muted">If checked the contact and any watcher will not be informed</small>
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</div>
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</div>
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</div>
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<div class="modal-footer bg-white">
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<button type="submit" name="bulk_ticket_reply" class="btn btn-primary text-bold"><i class="fas fa-paper-plane mr-2"></i>Reply</button>
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<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fas fa-times mr-2"></i>Cancel</button>
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</div>
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</div>
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</div>
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</div>
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@ -151,6 +151,10 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkCloseTicketsModal">
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<i class="fas fa-fw fa-gavel mr-2"></i>Close
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkReplyTicketModal">
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<i class="fas fa-fw fa-paper-plane mr-2"></i>Bulk Reply
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</a>
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</div>
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</div>
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@ -452,6 +456,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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<?php require_once "ticket_bulk_assign_modal.php"; ?>
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<?php require_once "ticket_bulk_edit_priority_modal.php"; ?>
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<?php require_once "ticket_bulk_close_modal.php"; ?>
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<?php require_once "ticket_bulk_reply_modal.php"; ?>
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</form>
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<?php require_once "pagination.php";
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?>
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