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feat. Bulk Reply To Tickets including create a private note

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johnnyq
2024-01-31 15:24:54 -05:00
parent 7975505823
commit 19f4e215de
3 changed files with 182 additions and 0 deletions
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131
post/ticket.php
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@@ -725,6 +725,137 @@ if (isset($_POST['bulk_close_tickets'])) {
}
if (isset($_POST['bulk_ticket_reply'])) {
// Role check
validateTechRole();
// POST variables
$ticket_reply = mysqli_escape_string($mysqli, $_POST['bulk_reply_details']);
$ticket_status = sanitizeInput($_POST['bulk_status']);
$private_note = intval($_POST['bulk_private_reply']);
if($private_note == 1){
$ticket_reply_type = 'Internal';
} else {
$ticket_reply_type = 'Public';
}
// Get a Ticket Count
$ticket_count = count($_POST['ticket_ids']);
// Loop Through Tickets and Add Reply along with Email notifications
if (!empty($_POST['ticket_ids'])) {
foreach($_POST['ticket_ids'] as $ticket_id) {
$ticket_id = intval($ticket_id);
$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
$row = mysqli_fetch_array($sql);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$current_ticket_priority = sanitizeInput($row['ticket_priority']);
$client_id = intval($row['ticket_client_id']);
// Add reply
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
$ticket_reply_id = mysqli_insert_id($mysqli);
// Update Ticket Status
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = '$ticket_status' WHERE ticket_id = $ticket_id");
// Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket Reply', log_action = 'Create', log_description = '$session_name replied to ticket $ticket_prefix$ticket_number - $ticket_subject and was a $ticket_reply_type reply', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_reply_id");
// Get Contact Details
$sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_created_by, ticket_assigned_to
FROM tickets
LEFT JOIN contacts ON ticket_contact_id = contact_id
WHERE ticket_id = $ticket_id"
);
$row = mysqli_fetch_array($sql);
$contact_name = sanitizeInput($row['contact_name']);
$contact_email = sanitizeInput($row['contact_email']);
$ticket_created_by = intval($row['ticket_created_by']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
// Sanitize Config vars from get_settings.php
$from_name = sanitizeInput($config_ticket_from_name);
$from_email = sanitizeInput($config_ticket_from_email);
$base_url = sanitizeInput($config_base_url);
$sql = mysqli_query($mysqli,"SELECT company_name, company_phone FROM companies WHERE company_id = 1");
$row = mysqli_fetch_array($sql);
$company_name = sanitizeInput($row['company_name']);
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
// Send e-mail to client if public update & email is set up
if ($private_note == 0 && !empty($config_smtp_host)) {
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$from_email<br>$company_phone";
$data = [];
// Email Ticket Contact
// Queue Mail
$data[] = [
'from' => $from_email,
'from_name' => $from_name,
'recipient' => $contact_email,
'recipient_name' => $contact_name,
'subject' => $subject,
'body' => $body
];
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $from_email,
'from_name' => $from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
}
addToMailQueue($mysqli, $data);
} //End Mail IF
// Notification for assigned ticket user
if ($session_user_id != $ticket_assigned_to && $ticket_assigned_to != 0) {
mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to");
}
// Notification for user that opened the ticket
if ($session_user_id != $ticket_created_by && $ticket_created_by != 0) {
mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by");
}
} // End Ticket Lopp
}
$_SESSION['alert_message'] = "You updated <b>$ticket_count</b> tickets";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if (isset($_POST['add_ticket_reply'])) {
validateTechRole();