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Removed Re: from ticket replies as this is reserved if following an email thread changed back to Ticket update instead

This commit is contained in:
johnnyq 2024-01-10 13:31:56 -05:00
parent b7894ffd58
commit 29be864675
1 changed files with 2 additions and 2 deletions
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4
post/ticket.php
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@ -583,11 +583,11 @@ if (isset($_POST['add_ticket_reply'])) {
$body_escaped = mysqli_escape_string($mysqli, "Hello, $contact_name<br><br>Your ticket regarding $ticket_subject has been closed.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
} elseif ($ticket_status == 'Auto Close') {
$subject_escaped = mysqli_escape_string($mysqli, "Re: [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)");
$subject_escaped = mysqli_escape_string($mysqli, "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)");
$body_escaped = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Your ticket regarding $ticket_subject has been updated and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your issue is resolved, you can ignore this email. If you need further assistance, please respond! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
} else {
$subject_escaped = mysqli_escape_string($mysqli, "Re: [$ticket_prefix$ticket_number] - $ticket_subject");
$subject_escaped = mysqli_escape_string($mysqli, "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject");
$body_escaped = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
}