mirror of https://github.com/itflow-org/itflow
AI Feature Ticket Summary: Summarieze an entire ticket
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johnnyq
parent
501c5fce15
commit
2ac32ab0c5
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@ -0,0 +1,14 @@
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$('#summaryModal').on('shown.bs.modal', function (e) {
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// Perform AJAX request to get the summary
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$.ajax({
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url: 'post.php?ai_ticket_summary',
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method: 'POST',
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data: { ticket_id: <?php echo $ticket_id; ?> },
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success: function(response) {
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$('#summaryContent').html(response);
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},
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error: function() {
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$('#summaryContent').html('Error generating summary.');
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}
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});
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});
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70
post/ai.php
70
post/ai.php
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@ -57,3 +57,73 @@ if (isset($_GET['ai_reword'])) {
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}
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}
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if (isset($_GET['ai_ticket_summary'])) {
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// Retrieve the ticket_id from POST
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$ticket_id = intval($_POST['ticket_id']);
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// Query the database for ticket details
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// (You can reuse code from ticket.php or write a simplified query here)
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$sql = mysqli_query($mysqli, "
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SELECT ticket_subject, ticket_details
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FROM tickets
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WHERE ticket_id = $ticket_id
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LIMIT 1
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");
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$row = mysqli_fetch_assoc($sql);
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$ticket_subject = $row['ticket_subject'];
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$ticket_details = strip_tags($row['ticket_details']); // strip HTML for cleaner prompt
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// Get ticket replies
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$sql_replies = mysqli_query($mysqli, "
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SELECT ticket_reply, ticket_reply_type
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FROM ticket_replies
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WHERE ticket_reply_ticket_id = $ticket_id
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AND ticket_reply_archived_at IS NULL
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ORDER BY ticket_reply_id ASC
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");
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$all_replies_text = "";
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while ($reply = mysqli_fetch_assoc($sql_replies)) {
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$reply_type = $reply['ticket_reply_type'];
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$reply_text = strip_tags($reply['ticket_reply']);
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$all_replies_text .= "\n[$reply_type]: $reply_text";
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}
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// Craft a prompt for ChatGPT
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$prompt = "Summarize the following ticket and its responses in a concise and clear way. The summary should be short, highlight the main issue, the actions taken, and any resolution steps:\n\nTicket Subject: $ticket_subject\nTicket Details: $ticket_details\nReplies:$all_replies_text\n\nShort Summary:";
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// Prepare the POST data
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$post_data = [
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"model" => "$config_ai_model",
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"messages" => [
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["role" => "system", "content" => "You are a helpful assistant."],
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["role" => "user", "content" => $prompt]
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],
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"temperature" => 0.7
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];
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$ch = curl_init();
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curl_setopt($ch, CURLOPT_URL, $config_ai_url);
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curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
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curl_setopt($ch, CURLOPT_POST, true);
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curl_setopt($ch, CURLOPT_HTTPHEADER, [
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'Content-Type: application/json',
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'Authorization: Bearer ' . $config_ai_api_key,
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]);
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curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($post_data));
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$response = curl_exec($ch);
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if (curl_errno($ch)) {
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echo "Error: " . curl_error($ch);
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exit;
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}
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curl_close($ch);
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$response_data = json_decode($response, true);
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$summary = $response_data['choices'][0]['message']['content'] ?? "No summary available.";
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// Print the summary
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echo nl2br(htmlentities($summary));
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}
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27
ticket.php
27
ticket.php
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@ -379,6 +379,12 @@ if (isset($_GET['ticket_id'])) {
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<div class="card-tools d-print-none">
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<div class="btn-toolbar">
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<?php if($config_ai_enable == 1) { ?>
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<button class="btn btn-info btn-sm ml-3" data-toggle="modal" data-target="#summaryModal">
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<i class="fas fa-fw fa-lightbulb mr-2"></i>Summarize
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</button>
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<? } ?>
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<?php if ($config_module_enable_accounting && $ticket_billable == 1 && empty($invoice_id) && lookupUserPermission("module_sales") >= 2) { ?>
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<a href="#" class="btn btn-light btn-sm ml-3" href="#" data-toggle="modal" data-target="#addInvoiceFromTicketModal">
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<i class="fas fa-fw fa-file-invoice mr-2"></i>Invoice
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@ -1180,6 +1186,25 @@ require_once "footer.php";
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?>
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<!-- Summary Modal -->
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<div class="modal fade" id="summaryModal" tabindex="-1" role="dialog" aria-labelledby="summaryModalTitle" aria-hidden="true">
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<div class="modal-dialog modal-lg" role="document">
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<div class="modal-content bg-dark">
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<div class="modal-header">
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<h5 class="modal-title" id="summaryModalTitle">Ticket Summary</h5>
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<button type="button" class="close text-white" data-dismiss="modal" aria-label="Close">
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<span>×</span>
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</button>
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</div>
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<div class="modal-body bg-white">
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<div id="summaryContent" class="text-center">
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<i class="fas fa-spinner fa-spin"></i> Generating summary...
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</div>
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</div>
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</div>
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</div>
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</div>
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<script src="js/show_modals.js"></script>
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<?php if (empty($ticket_closed_at)) { ?>
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@ -1191,3 +1216,5 @@ require_once "footer.php";
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<?php } ?>
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<script src="js/pretty_content.js"></script>
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<script src="js/ai_ticket_summary.js"></script>
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