mirror of https://github.com/itflow-org/itflow
Added Bulk Create Tickets for Clients
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johnnyq
parent
c5dd5f2b6f
commit
303f9174c9
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@ -137,6 +137,10 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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<i class="fas fa-fw fa-layer-group"></i><span class="d-none d-sm-inline ml-2">Action</span> (<span id="selectedCount">0</span>)
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAddTicketModal">
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<i class="fas fa-fw fa-life-ring mr-2"></i>Open Tickets
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditHourlyRateModal">
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<i class="fas fa-fw fa-clock mr-2"></i>Set Hourly Rate
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</a>
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@ -600,7 +604,8 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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require_once "modals/client/client_bulk_edit_industry.php";
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require_once "modals/client/client_bulk_edit_referral.php";
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require_once "modals/client/client_bulk_edit_hourly_rate.php";
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require_once "modals/client/client_bulk_assign_tags.php";
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require_once "modals/client/client_bulk_assign_tags.php";
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require_once "modals/client/client_bulk_add_ticket.php";
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require_once "modals/client/client_bulk_email.php";
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?>
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</form>
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@ -0,0 +1,137 @@
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<div class="modal" id="bulkAddTicketModal" tabindex="-1">
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<div class="modal-dialog modal-lg">
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<div class="modal-content">
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<div class="modal-header bg-dark">
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<h5 class="modal-title"><i class="fas fa-fw fa-life-ring mr-2"></i>Creating Tickets for Clients</h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<div class="modal-body">
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<div class="form-group">
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<label>Subject <strong class="text-danger">*</strong></label>
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<input type="text" class="form-control" name="bulk_subject" placeholder="Enter a subject" maxlength="200">
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</div>
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<div class="form-group">
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<textarea class="form-control tinymceTicket" id="textInput" name="bulk_details"></textarea>
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</div>
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<div class="row">
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<div class="col">
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<div class="form-group">
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<label>Priority <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
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</div>
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<select class="form-control select2" name="bulk_priority">
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<option>Low</option>
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<option>Medium</option>
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<option>High</option>
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</select>
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</div>
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</div>
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</div>
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<div class="col">
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<div class="form-group">
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<label>Category</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-layer-group"></i></span>
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</div>
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<select class="form-control select2" name="bulk_category">
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<option value="0">- Not Categorized -</option>
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<?php
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$sql_categories = mysqli_query($mysqli, "SELECT category_id, category_name FROM categories WHERE category_type = 'Ticket' AND category_archived_at IS NULL");
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while ($row = mysqli_fetch_array($sql_categories)) {
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$category_id = intval($row['category_id']);
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$category_name = nullable_htmlentities($row['category_name']);
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?>
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<option value="<?php echo $category_id; ?>"><?php echo $category_name; ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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</div>
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</div>
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<div class="row">
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<div class="col">
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<div class="form-group">
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<label>Assign to</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-user-check"></i></span>
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</div>
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<select class="form-control select2" name="bulk_assigned_to">
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<option value="0">Not Assigned</option>
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<?php
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$sql = mysqli_query(
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$mysqli,
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"SELECT user_id, user_name FROM users
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WHERE user_role_id > 1 AND user_status = 1 AND user_archived_at IS NULL ORDER BY user_name ASC"
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);
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while ($row = mysqli_fetch_array($sql)) {
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$user_id = intval($row['user_id']);
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$user_name = nullable_htmlentities($row['user_name']); ?>
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<option value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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</div>
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<div class="col">
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<div class="form-group">
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<label>Project</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-project-diagram"></i></span>
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</div>
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<select class="form-control select2" name="bulk_project">
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<option value="0">- None -</option>
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<?php
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$sql_projects = mysqli_query($mysqli, "SELECT * FROM projects WHERE project_completed_at IS NULL AND project_archived_at IS NULL ORDER BY project_name ASC");
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while ($row = mysqli_fetch_array($sql_projects)) {
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$project_id_select = intval($row['project_id']);
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$project_name_select = nullable_htmlentities($row['project_name']); ?>
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<option value="<?php echo $project_id_select; ?>"><?php echo $project_name_select; ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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</div>
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</div>
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<?php if ($config_module_enable_accounting) { ?>
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<div class="form-group">
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<div class="custom-control custom-switch">
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<input type="checkbox" class="custom-control-input" name="bulk_billable" <?php if ($config_ticket_default_billable == 1) { echo "checked"; } ?> value="1" id="billableSwitch">
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<label class="custom-control-label" for="billableSwitch">Billable</label>
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</div>
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</div>
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<?php } ?>
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</div>
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<div class="modal-footer">
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<button type="submit" name="bulk_add_client_ticket" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Create</button>
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<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fas fa-times mr-2"></i>Cancel</button>
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</div>
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</div>
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</div>
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</div>
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@ -598,6 +598,120 @@ if (isset($_GET['download_clients_csv_template'])) {
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}
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if (isset($_POST['bulk_add_client_ticket'])) {
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validateCSRFToken($_POST['csrf_token']);
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enforceUserPermission('module_support', 2);
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$assigned_to = intval($_POST['bulk_assigned_to']);
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if ($assigned_to == 0) {
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$ticket_status = 1;
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} else {
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$ticket_status = 2;
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}
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$subject = sanitizeInput($_POST['bulk_subject']);
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$priority = sanitizeInput($_POST['bulk_priority']);
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$category_id = intval($_POST['bulk_category']);
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$details = mysqli_real_escape_string($mysqli, $_POST['bulk_details']);
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$project_id = intval($_POST['bulk_project']);
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$use_primary_contact = intval($_POST['use_primary_contact']);
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$ticket_template_id = intval($_POST['bulk_ticket_template_id']);
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$billable = intval($_POST['bulk_billable'] ?? 0);
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// Check to see if adding a ticket by template
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if($ticket_template_id) {
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$sql = mysqli_query($mysqli, "SELECT * FROM ticket_templates WHERE ticket_template_id = $ticket_template_id");
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$row = mysqli_fetch_array($sql);
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// Override Template Subject
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if(empty($subject)) {
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$subject = sanitizeInput($row['ticket_template_subject']);
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}
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$details = mysqli_escape_string($mysqli, $row['ticket_template_details']);
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// Get Associated Tasks from the ticket template
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$sql_task_templates = mysqli_query($mysqli, "SELECT * FROM task_templates WHERE task_template_ticket_template_id = $ticket_template_id");
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}
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// Create ticket for each selected asset
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if (isset($_POST['client_ids'])) {
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// Get a Asset Count
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$client_count = count($_POST['client_ids']);
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foreach ($_POST['client_ids'] as $client_id) {
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$client_id = intval($client_id);
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$sql = mysqli_query($mysqli, "SELECT * FROM clients WHERE client_id = $client_id");
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$row = mysqli_fetch_array($sql);
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$client_name = sanitizeInput($row['client_name']);
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// Get the next Ticket Number and update the config
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$sql_ticket_number = mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1");
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$ticket_number_row = mysqli_fetch_array($sql_ticket_number);
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$ticket_number = intval($ticket_number_row['config_ticket_next_number']);
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// Sanitize Config Vars from get_settings.php and Session Vars from check_login.php
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$config_ticket_prefix = sanitizeInput($config_ticket_prefix);
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$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
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$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
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$config_base_url = sanitizeInput($config_base_url);
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//Generate a unique URL key for clients to access
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$url_key = randomString(156);
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// Increment the config ticket next number
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$new_config_ticket_next_number = $ticket_number + 1;
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mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
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mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_category = $category_id, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_billable = $billable, ticket_status = $ticket_status, ticket_created_by = $session_user_id, ticket_assigned_to = $assigned_to, ticket_url_key = '$url_key', ticket_client_id = $client_id, ticket_project_id = $project_id");
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$ticket_id = mysqli_insert_id($mysqli);
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// Update the next ticket number in the database
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mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
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// Add Tasks
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if (!empty($_POST['tasks'])) {
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foreach ($_POST['tasks'] as $task) {
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$task_name = sanitizeInput($task);
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// Check that task_name is not-empty (For some reason the !empty on the array doesnt work here like in watchers)
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if (!empty($task_name)) {
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mysqli_query($mysqli,"INSERT INTO tasks SET task_name = '$task_name', task_ticket_id = $ticket_id");
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}
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}
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}
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// Add Tasks from Template if Template was selected
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if($ticket_template_id) {
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if (mysqli_num_rows($sql_task_templates) > 0) {
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while ($row = mysqli_fetch_array($sql_task_templates)) {
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$task_order = intval($row['task_template_order']);
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$task_name = sanitizeInput($row['task_template_name']);
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mysqli_query($mysqli,"INSERT INTO tasks SET task_name = '$task_name', task_order = $task_order, task_ticket_id = $ticket_id");
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}
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}
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}
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// Custom action/notif handler
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customAction('ticket_create', $ticket_id);
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}
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logAction("Ticket", "Bulk Create", "$session_name created $client_count tickets for $client_name");
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flash_alert("<strong>$client_count</strong> tickets created for selected clients");
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}
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redirect();
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}
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if (isset($_POST['bulk_edit_client_industry'])) {
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validateCSRFToken($_POST['csrf_token']);
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@ -1561,7 +1561,6 @@ if (isset($_POST['bulk_add_asset_ticket'])) {
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}
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if (isset($_POST['add_ticket_reply'])) {
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enforceUserPermission('module_support', 2);
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