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itflow
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Initial support for ticket status changes and emailing client ticket updates

This commit is contained in:
johnnyq 2021-08-20 23:37:27 -04:00
parent 5c46e57a21
commit 34093b50f9
3 changed files with 58 additions and 4 deletions
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12
add_ticket_modal.php
View File

@ -84,9 +84,19 @@
<input type="text" class="form-control" name="subject" placeholder="Subject" required>
</div>
</div>
<?php if(!empty($config_smtp_host)){ ?>
<div class="form-group">
<div class="custom-control custom-checkbox">
<input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="email_ticket_updates" value="1" checked>
<label class="custom-control-label" for="customControlAutosizing">Email ticket updates <span class="text-secondary"><?php echo $client_email; ?></span></label>
</div>
</div>
<?php } ?>
<div class="form-group">
<label>Details <strong class="text-danger">*</strong></label>
<textarea class="form-control summernote" rows="8" name="details"></textarea>
</div>

12
edit_ticket_modal.php
View File

@ -59,8 +59,18 @@
</div>
</div>
<?php if(!empty($config_smtp_host) AND !empty($client_email)){ ?>
<div class="form-group">
<div class="custom-control custom-checkbox">
<input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="email_ticket_updates" value="1" checked>
<label class="custom-control-label" for="customControlAutosizing">Email ticket updates <span class="text-secondary"><?php echo $client_email; ?></span></label>
</div>
</div>
<?php } ?>
<div class="form-group">
<label>Details <strong class="text-danger">*</strong></label>
<textarea class="form-control summernote" rows="8" name="details" required><?php echo $ticket_details; ?></textarea>
</div>

38
ticket.php
View File

@ -123,8 +123,42 @@ if(isset($_GET['ticket_id'])){
<div class="form-group">
<textarea class="form-control summernote" name="ticket_update"></textarea>
</div>
<button type="submit" name="add_ticket_update" class="btn btn-primary"><i class="fa fa-fw fa-check"></i> Save</button>
<div class="form-row">
<div class="col-md-3">
<div class="form-group">
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
</div>
<select class="form-control select2" name="status" required>
<option <?php if($ticket_stataus == 'Open'){ echo "selected"; } ?> >Open</option>
<option <?php if($ticket_stataus == 'Working'){ echo "selected"; } ?> >Working</option>
<option <?php if($ticket_status == 'On Hold'){ echo "selected"; } ?> >On Hold</option>
<option <?php if($ticket_status == 'Closed'){ echo "selected"; } ?> >Closed</option>
</select>
</div>
</div>
</div>
<?php if(!empty($config_smtp_host) AND !empty($client_email)){ ?>
<div class="col-md-2">
<div class="form-group">
<div class="custom-control custom-checkbox">
<input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="email_ticket_update" value="1" checked>
<label class="custom-control-label" for="customControlAutosizing">Email update to client</label>
</div>
</div>
</div>
<?php } ?>
<div class="col-md-1">
<button type="submit" name="add_ticket_update" class="btn btn-primary"><i class="fa fa-fw fa-check"></i> Save</button>
</div>
</div>
</form>
<?php