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Merge pull request #435 from wrongecho/ticket-contact-fix 

Only run contact ticket stats if contact id is not null
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Johnny 2022-04-07 21:15:49 -04:00 committed by GitHub
parent 87e229de9d f3ac8df7d5
commit 36fabb2d88
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1 changed files with 12 additions and 10 deletions
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22
ticket.php
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@ -113,18 +113,20 @@ if(isset($_GET['ticket_id'])){
// $primary_contact_display = "<small class='text-danger'>Needs approval</small>";
// }
//Get Contact Ticket Stats
$ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_open);
$ticket_related_open = $row['ticket_related_open'];
if($contact_id){
//Get Contact Ticket Stats
$ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_open);
$ticket_related_open = $row['ticket_related_open'];
$ticket_related_closed = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_closed);
$ticket_related_closed = $row['ticket_related_closed'];
$ticket_related_closed = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_closed);
$ticket_related_closed = $row['ticket_related_closed'];
$ticket_related_total = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_total);
$ticket_related_total = $row['ticket_related_total'];
$ticket_related_total = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_total);
$ticket_related_total = $row['ticket_related_total'];
}
//Get Total Ticket Time
$ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");