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Merge pull request #387 from wrongecho/ticket 

Ticket layout
This commit is contained in:
Johnny 2022-02-27 12:44:13 -05:00 committed by GitHub
parent f3a5322973 ea7f11f35f
commit 5063bdb854
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1 changed files with 75 additions and 78 deletions
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153
ticket.php
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@ -97,7 +97,7 @@ if(isset($_GET['ticket_id'])){
$ticket_created_by_sql = mysqli_query($mysqli,"SELECT user_name FROM users WHERE user_id = $ticket_created_by");
$row = mysqli_fetch_array($ticket_created_by_sql);
$ticket_created_by_display = $row['user_name'];
//Ticket Assigned To
if(empty($ticket_assigned_to)){
$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
@ -110,21 +110,21 @@ if(isset($_GET['ticket_id'])){
// }else{
// $primary_contact_display = "<small class='text-danger'>Needs approval</small>";
// }
//Get Contact Ticket Stats
$ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_open);
$ticket_related_open = $row['ticket_related_open'];
$ticket_related_closed = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_closed);
$ticket_related_closed = $row['ticket_related_closed'];
$ticket_related_total = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_total);
$ticket_related_total = $row['ticket_related_total'];
//Get Total Ticket Time
//Get Total Ticket Time
$ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_total_reply_time);
$ticket_total_reply_time = $row['ticket_total_reply_time'];
@ -142,22 +142,26 @@ if(isset($_GET['ticket_id'])){
if(empty($client_tag_icon)){
$client_tag_icon = "tag";
}
$client_tag_id_array[] = $client_tag_id;
$client_tag_name_display_array[] = "<span class='badge bg-$client_tag_color'><i class='fa fa-fw fa-$client_tag_icon'></i> $client_tag_name</span>";
}
$client_tags_display = implode(' ', $client_tag_name_display_array);
// Get the asset warranty expiry
// Get & format asset warranty expiry
$date = date('Y-m-d H:i:s');
$dt_value = $asset_warranty_expire; //sample date
$warranty_check = date('m/d/Y',strtotime('-8 hours'));
if($dt_value <= $date){
$dt_value = "Expired on $asset_warranty_expire"; $color ='red';
$dt_value = "Expired on $asset_warranty_expire"; $warranty_status_color ='red';
}else{
$color = 'green';
}
$warranty_status_color = 'green';
}
if($asset_warranty_expire == '0000-00-00'){
$dt_value = "None"; $warranty_status_color ='red';
}
?>
@ -333,6 +337,7 @@ if(isset($_GET['ticket_id'])){
<div class="col-md-3">
<!-- Client card -->
<div class="card card-body card-outline card-primary mb-3">
<div>
<h5><strong><?php echo $client_name; ?></strong></h5>
@ -344,17 +349,17 @@ if(isset($_GET['ticket_id'])){
<?php
}
?>
<?php
if(!empty($client_tags_display)){
if(!empty($client_tags_display)){
echo "$client_tags_display";
}
?>
</div>
</div>
<!-- Client contact card -->
<?php if(!empty($contact_id)){ ?>
<div class="card card-body card-outline card-dark mb-3">
<div>
<h4 class="text-secondary">Contact</h4>
@ -362,7 +367,7 @@ if(isset($_GET['ticket_id'])){
<br>
<!-- <i class="fa fa-fw fa-info-circle text-secondary ml-1 mr-2 mb-2"></i>--><?php //echo $primary_contact_display; ?>
<!-- <br>-->
<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2 mb-2"></i>Related tickets: Open <strong><?php echo $ticket_related_open; ?></strong> | Closed <strong><?php echo $ticket_related_closed; ?></strong> | Total <strong><?php echo $ticket_related_total; ?></strong>
<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2 mb-2"></i>Related tickets: Open <strong><?php echo $ticket_related_open; ?></strong> | Closed <strong><?php echo $ticket_related_closed; ?></strong> | Total <strong><?php echo $ticket_related_total; ?></strong>
<hr>
<?php
if(!empty($location_name)){
@ -401,78 +406,70 @@ if(isset($_GET['ticket_id'])){
<?php } ?>
<?php if(!empty($asset_id)){ ?>
<div class="card card-body card-outline card-dark mb-3">
<div>
<h4 class="text-secondary">Asset</h4>
<i class="fa fa-fw fa-desktop text-secondary ml-1 mr-2 mb-2"></i> Asset name: <strong><?php echo $asset_name; ?></strong>
<br>
<?php
}
?>
<?php
if(!empty($asset_os)){
?>
<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i> OS: <?php echo $asset_os; ?>
<br>
<?php
if(!empty($asset_ip)){
?>
<i class="fa fa-fw fa-network-wired text-secondary ml-1 mr-2 mb-2"></i> IP: <?php echo "$asset_ip"; ?>
<br>
<?php
}
?>
<?php
if(!empty($asset_make)){
?>
<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i> Model: <?php echo "$asset_make $asset_model"; ?>
<br>
<?php
}
?>
<?php
if(!empty($asset_serial)){
?>
<i class="fa fa-fw fa-barcode text-secondary ml-1 mr-2 mb-2"></i> Service Tag: <?php echo $asset_serial; ?>
<br>
<?php
}
?>
<?php
if(!empty($asset_warranty_expire)){
?>
<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i> Warranty expire: <strong><font color="<?php echo $color?>" > <?php echo $dt_value?></font></strong>
<br>
<?php
}
?>
</div>
</div>
<?php } ?>
<!-- Ticket Details card -->
<div class="card card-body card-outline card-dark mb-3">
<h4 class="text-secondary">Details</h4>
<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i><?php echo $ticket_priority_display; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-calendar text-secondary mr-2 mb-2"></i>Created on: <?php echo $ticket_created_at; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Created by: <?php echo $ticket_created_by_display; ?></div>
<?php
if($ticket_status == "Closed"){
$sql_closed_by = mysqli_query($mysqli,"SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
$row = mysqli_fetch_array($sql_closed_by);
$ticket_closed_by_display = $row['user_name'];
?>
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Closed by: <?php echo strtoupper($ticket_closed_by_display); ?></a></div>
<?php
if($ticket_status == "Closed"){
$sql_closed_by = mysqli_query($mysqli,"SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
$row = mysqli_fetch_array($sql_closed_by);
$ticket_closed_by_display = $row['user_name'];
?>
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Closed by: <?php echo strtoupper($ticket_closed_by_display); ?></a></div>
<?php } ?>
<?php if(!empty($ticket_total_reply_time)){ ?>
<div class="ml-1"><i class="fa fa-fw fa-check text-secondary mr-2 mb-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-check text-secondary mr-2 mb-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?></div>
<?php } ?>
</div>
<!-- Ticket asset details card -->
<?php if(!empty($asset_id)){ ?>
<div class="card card-body card-outline card-dark mb-3">
<div>
<h4 class="text-secondary">Asset</h4>
<i class="fa fa-fw fa-desktop text-secondary ml-1 mr-2 mb-2"></i> Asset name: <strong><?php echo $asset_name; ?></strong>
<br>
<?php if(!empty($asset_os)) { ?>
<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i> OS: <?php echo $asset_os; ?>
<br>
<?php
}
if (!empty($asset_ip)) { ?>
<i class="fa fa-fw fa-network-wired text-secondary ml-1 mr-2 mb-2"></i> IP: <?php echo "$asset_ip"; ?>
<br>
<?php
}
if (!empty($asset_make)) { ?>
<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i> Model: <?php echo "$asset_make $asset_model"; ?>
<br>
<?php
}
if (!empty($asset_serial)) {
?>
<i class="fa fa-fw fa-barcode text-secondary ml-1 mr-2 mb-2"></i> Service Tag: <?php echo $asset_serial; ?>
<br>
<?php
}
if (!empty($asset_warranty_expire)) {
?>
<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i> Warranty expires: <strong><font color="<?php echo $warranty_status_color ?>"> <?php echo $dt_value ?></font></strong>
<br>
<?php
}
?>
</div>
</div>
<?php } ?>
<form action="post.php" method="post">
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
<div class="form-group">