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Added the Ability to assign a contact from client in tickets

This commit is contained in:
johnnyq 2021-08-21 00:42:06 -04:00
parent 34093b50f9
commit 61710eecf6
3 changed files with 93 additions and 3 deletions
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24
edit_ticket_modal.php
View File

@ -70,6 +70,30 @@
<?php } ?>
<div class="form-group">
<label>Client Contact</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
</div>
<select class="form-control select2" name="contact">
<option value="">No One</option>
<?php
$sql_client_contacts_select = mysqli_query($mysqli,"SELECT * FROM contacts WHERE client_id = $client_id ORDER BY contact_name ASC");
while($row = mysqli_fetch_array($sql_client_contacts_select)){
$contact_id_select = $row['contact_id'];
$contact_name_select = $row['contact_name'];
?>
<option <?php if($contact_id_select == $contact_id){ echo "selected"; } ?> value="<?php echo $contact_id_select; ?>"><?php echo $contact_name_select; ?></option>
<?php
}
?>
</select>
</div>
</div>
<div class="form-group">
<textarea class="form-control summernote" rows="8" name="details" required><?php echo $ticket_details; ?></textarea>
</div>

3
post.php
View File

@ -1033,11 +1033,12 @@ if(isset($_POST['edit_ticket'])){
$ticket_id = intval($_POST['ticket_id']);
$assigned_to = intval($_POST['assigned_to']);
$contact_id = intval($_POST['contact']);
$subject = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['subject'])));
$priority = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['priority'])));
$details = trim(mysqli_real_escape_string($mysqli,$_POST['details']));
mysqli_query($mysqli,"UPDATE tickets SET ticket_subject = '$subject', ticket_priority = '$priority', ticket_details = '$details', ticket_updated_at = NOW(), ticket_assigned_to = $assigned_to WHERE ticket_id = $ticket_id AND company_id = $session_company_id");
mysqli_query($mysqli,"UPDATE tickets SET ticket_subject = '$subject', ticket_priority = '$priority', ticket_details = '$details', ticket_updated_at = NOW(), ticket_assigned_to = $assigned_to, contact_id = $contact_id WHERE ticket_id = $ticket_id AND company_id = $session_company_id");
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modified', log_description = '$subject', log_created_at = NOW(), company_id = $session_company_id, user_id = $session_user_id");

69
ticket.php
View File

@ -64,6 +64,25 @@ if(isset($_GET['ticket_id'])){
$ticket_priority_display = "-";
}
$contact_id = $row['contact_id'];
if(!empty($contact_id)){
$sql_contact = mysqli_query($mysqli,"SELECT * FROM contacts WHERE contact_id = $contact_id");
$row = mysqli_fetch_array($sql_contact);
$contact_name = $row['contact_name'];
$contact_title = $row['contact_title'];
$contact_email = $row['contact_email'];
$contact_phone = $row['contact_phone'];
$contact_extension = $row['contact_extension'];
$contact_mobile = $row['contact_mobile'];
$location_id = $row['location_id'];
if(!empty($location_id)){
$sql_location = mysqli_query($mysqli,"SELECT * FROM locations WHERE location_id = $location_id");
$row = mysqli_fetch_array($sql_location);
$location_name = $row['location_name'];
}
}
$ticket_assigned_to = $row['ticket_assigned_to'];
if(empty($ticket_assigned_to)){
$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
@ -131,8 +150,8 @@ if(isset($_GET['ticket_id'])){
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
</div>
<select class="form-control select2" name="status" required>
<option <?php if($ticket_stataus == 'Open'){ echo "selected"; } ?> >Open</option>
<option <?php if($ticket_stataus == 'Working'){ echo "selected"; } ?> >Working</option>
<option <?php if($ticket_status == 'Open'){ echo "selected"; } ?> >Open</option>
<option <?php if($ticket_status == 'Working'){ echo "selected"; } ?> >Working</option>
<option <?php if($ticket_status == 'On Hold'){ echo "selected"; } ?> >On Hold</option>
<option <?php if($ticket_status == 'Closed'){ echo "selected"; } ?> >Closed</option>
</select>
@ -223,6 +242,52 @@ if(isset($_GET['ticket_id'])){
</div>
</div>
<?php if(!empty($contact_id)){ ?>
<div class="card mb-3">
<div class="card-body">
<div>
<h4 class="text-secondary">Contact</h4>
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i> <?php echo $contact_name; ?>
<br>
<?php
if(!empty($location_name)){
?>
<i class="fa fa-fw fa-map-marker-alt text-secondary ml-1 mr-2 mb-2"></i> <?php echo $location_name; ?>
<br>
<?php
}
?>
<?php
if(!empty($contact_email)){
?>
<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2 mb-2"></i> <a href="mailto:<?php echo $client_email; ?>"><?php echo $client_email; ?></a>
<br>
<?php
}
?>
<?php
if(!empty($contact_phone)){
?>
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i> <?php echo $contact_phone; ?>
<br>
<?php
}
?>
<?php
if(!empty($contact_mobile)){
?>
<i class="fa fa-fw fa-mobile text-secondary ml-1 mr-2 mb-2"></i> <?php echo $contact_mobile; ?>
<br>
<?php
}
?>
</div>
</div>
</div>
<?php } ?>
<div class="card card-body mb-3">
<h4 class="text-secondary">Details</h4>
<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i> <?php echo $ticket_priority_display; ?></div>