mirror of https://github.com/itflow-org/itflow
Update Bulk Ticket assign action: Updated button, not notifies newly assigned tech via email and in app notification and now logs properly
This commit is contained in:
johnnyq
parent
fd48d991d9
commit
6dbbb232ed
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@ -478,8 +478,87 @@ if (isset($_POST['bulk_assign_ticket'])) {
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if (!empty($_POST['ticket_ids'])) {
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foreach($_POST['ticket_ids'] as $ticket_id) {
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$ticket_id = intval($ticket_id);
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mysqli_query($mysqli,"UPDATE tickets SET ticket_assigned_to = $assign_to WHERE ticket_id = $ticket_id");
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}
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$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
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$row = mysqli_fetch_array($sql);
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_status = sanitizeInput($row['ticket_status']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$client_id = intval($row['ticket_client_id']);
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if($ticket_status == 'Pending-Assignment' && $assign_to > 0){
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$ticket_status = 'Assigned';
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}
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// Allow for un-assigning tickets
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if ($assign_to == 0) {
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$ticket_reply = "Ticket unassigned, pending re-assignment.";
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$agent_name = "No One";
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$ticket_status = "Pending-Assignment";
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} else {
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// Get & verify assigned agent details
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$agent_details_sql = mysqli_query($mysqli, "SELECT user_name, user_email FROM users LEFT JOIN user_settings ON users.user_id = user_settings.user_id WHERE users.user_id = $assign_to AND user_settings.user_role > 1");
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$agent_details = mysqli_fetch_array($agent_details_sql);
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$agent_name = sanitizeInput($agent_details['user_name']);
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$agent_email = sanitizeInput($agent_details['user_email']);
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$ticket_reply = "Ticket re-assigned to $agent_name.";
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if (!$agent_name) {
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$_SESSION['alert_type'] = "error";
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$_SESSION['alert_message'] = "Invalid agent!";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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exit();
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}
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}
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// Update ticket & insert reply
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mysqli_query($mysqli,"UPDATE tickets SET ticket_assigned_to = $assign_to, ticket_status = '$ticket_status' WHERE ticket_id = $ticket_id");
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
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// Logging
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Edit', log_description = '$session_name reassigned ticket $ticket_prefix$ticket_number - $ticket_subject to $agent_name', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
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// Notification
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if ($session_user_id != $assign_to && $assign_to != 0) {
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// App Notification
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mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject has been assigned to you by $session_name', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $assign_to");
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// Agent Email Notification
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if (!empty($config_smtp_host)) {
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// Sanitize Config vars from get_settings.php
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$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
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$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
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$company_name = sanitizeInput($session_company_name);
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$subject = "$config_app_name ticket $ticket_prefix$ticket_number assigned to you";
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$body = "Hi $agent_name, <br><br>A ticket has been assigned to you!<br><br>Ticket Number: $ticket_prefix$ticket_number<br> Subject: $ticket_subject <br><br>Thanks, <br>$session_name<br>$company_name";
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// Email Ticket Agent
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// Queue Mail
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$data = [
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[
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $agent_email,
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'recipient_name' => $agent_name,
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'subject' => $subject,
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'body' => $body,
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]
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];
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addToMailQueue($mysqli, $data);
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}
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}
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} // End For Each Ticket ID Loop
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}
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$_SESSION['alert_message'] = "Bulk Assigned Tickets";
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41
tickets.php
41
tickets.php
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@ -121,32 +121,31 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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</div>
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</div>
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<div class="col-sm-8">
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<div class="float-right">
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<div class="btn-group float-right">
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<div class="btn-group">
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<button class="btn btn-outline-dark dropdown-toggle" style="border-top-right-radius: 0; border-bottom-right-radius: 0;" type="button" id="dropdownMenuButton"
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data-toggle="dropdown">
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<i class="fa fa-fw fa-envelope"></i> My Tickets
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<button class="btn btn-outline-dark dropdown-toggle" id="dropdownMenuButton" data-toggle="dropdown">
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<i class="fa fa-fw fa-envelope mr-2"></i>My Tickets
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="?status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
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<a class="dropdown-item " href="?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
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</div>
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<a href="?assigned=unassigned" class="btn btn-outline-danger"><i class="fa fa-fw fa-exclamation-triangle"></i>
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Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong></a>
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<!-- <a href="#" class="btn btn-outline-info"><i class="fa fa-fw fa-cogs"></i> Tasks</a>-->
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<div class="dropdown ml-2" id="multiActionButton" hidden>
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<button class="btn btn-default dropdown-toggle" type="button" data-toggle="dropdown">
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<i class="fas fa-fw fa-list mr-2"></i>Selected (<span id="selectedCount">0</span>)
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
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<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
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</a>
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</div>
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</div>
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</div>
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<a href="?assigned=unassigned" class="btn btn-outline-danger">
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<i class="fa fa-fw fa-exclamation-triangle mr-2"></i>Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong>
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</a>
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<div class="dropdown ml-2" id="multiActionButton" hidden>
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<button class="btn btn-secondary dropdown-toggle" type="button" data-toggle="dropdown">
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<i class="fas fa-fw fa-layer-group mr-2"></i>Bulk Action (<span id="selectedCount">0</span>)
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
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<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
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</a>
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</div>
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</div>
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</div>
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</div>
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@ -252,9 +251,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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<input type="hidden" name="csrf_token" value="<?php echo $_SESSION['csrf_token'] ?>">
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<div class="table-responsive-sm">
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<table class="table table-striped table-borderless table-hover">
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<thead class="text-dark <?php if ($num_rows[0] == 0) {
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echo "d-none";
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} ?>">
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<thead class="text-dark <?php if (!$num_rows[0]) { echo "d-none"; } ?>">
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<tr>
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<td class="pr-0">
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<div class="form-check">
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