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Update Bulk Ticket assign action: Updated button, not notifies newly assigned tech via email and in app notification and now logs properly

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johnnyq
2024-01-26 20:21:55 -05:00
parent fd48d991d9
commit 6dbbb232ed
2 changed files with 100 additions and 24 deletions
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83
post/ticket.php
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@@ -478,8 +478,87 @@ if (isset($_POST['bulk_assign_ticket'])) {
if (!empty($_POST['ticket_ids'])) {
foreach($_POST['ticket_ids'] as $ticket_id) {
$ticket_id = intval($ticket_id);
mysqli_query($mysqli,"UPDATE tickets SET ticket_assigned_to = $assign_to WHERE ticket_id = $ticket_id");
}
$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
$row = mysqli_fetch_array($sql);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_status = sanitizeInput($row['ticket_status']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$client_id = intval($row['ticket_client_id']);
if($ticket_status == 'Pending-Assignment' && $assign_to > 0){
$ticket_status = 'Assigned';
}
// Allow for un-assigning tickets
if ($assign_to == 0) {
$ticket_reply = "Ticket unassigned, pending re-assignment.";
$agent_name = "No One";
$ticket_status = "Pending-Assignment";
} else {
// Get & verify assigned agent details
$agent_details_sql = mysqli_query($mysqli, "SELECT user_name, user_email FROM users LEFT JOIN user_settings ON users.user_id = user_settings.user_id WHERE users.user_id = $assign_to AND user_settings.user_role > 1");
$agent_details = mysqli_fetch_array($agent_details_sql);
$agent_name = sanitizeInput($agent_details['user_name']);
$agent_email = sanitizeInput($agent_details['user_email']);
$ticket_reply = "Ticket re-assigned to $agent_name.";
if (!$agent_name) {
$_SESSION['alert_type'] = "error";
$_SESSION['alert_message'] = "Invalid agent!";
header("Location: " . $_SERVER["HTTP_REFERER"]);
exit();
}
}
// Update ticket & insert reply
mysqli_query($mysqli,"UPDATE tickets SET ticket_assigned_to = $assign_to, ticket_status = '$ticket_status' WHERE ticket_id = $ticket_id");
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
// Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Edit', log_description = '$session_name reassigned ticket $ticket_prefix$ticket_number - $ticket_subject to $agent_name', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
// Notification
if ($session_user_id != $assign_to && $assign_to != 0) {
// App Notification
mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject has been assigned to you by $session_name', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $assign_to");
// Agent Email Notification
if (!empty($config_smtp_host)) {
// Sanitize Config vars from get_settings.php
$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
$company_name = sanitizeInput($session_company_name);
$subject = "$config_app_name ticket $ticket_prefix$ticket_number assigned to you";
$body = "Hi $agent_name, <br><br>A ticket has been assigned to you!<br><br>Ticket Number: $ticket_prefix$ticket_number<br> Subject: $ticket_subject <br><br>Thanks, <br>$session_name<br>$company_name";
// Email Ticket Agent
// Queue Mail
$data = [
[
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $agent_email,
'recipient_name' => $agent_name,
'subject' => $subject,
'body' => $body,
]
];
addToMailQueue($mysqli, $data);
}
}
} // End For Each Ticket ID Loop
}
$_SESSION['alert_message'] = "Bulk Assigned Tickets";