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Omit check for ticket_closed_at when counting closed tickets as the value may be incorrect.

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Marcus Hill
2023-02-13 14:07:25 +00:00
parent 5dafd87c0d
commit 71b9e6836b
1 changed files with 1 additions and 1 deletions
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2
report_ticket_by_client.php
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@@ -93,7 +93,7 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
$ticket_raised_count = intval($row['ticket_raised_count']); $ticket_raised_count = intval($row['ticket_raised_count']);
// Calculate total tickets raised in period that are closed // Calculate total tickets raised in period that are closed
$sql_ticket_closed_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_closed_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = '$client_id' AND ticket_status = 'Closed' AND ticket_closed_at IS NOT NULL"); $sql_ticket_closed_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_closed_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = '$client_id' AND ticket_status = 'Closed'");
$row = mysqli_fetch_array($sql_ticket_closed_count); $row = mysqli_fetch_array($sql_ticket_closed_count);
$ticket_closed_count = intval($row['ticket_closed_count']); $ticket_closed_count = intval($row['ticket_closed_count']);