mirror of https://github.com/itflow-org/itflow
Feature: You can now create a ticket from a ticket template
This commit is contained in:
johnnyq
parent
c8bac996bf
commit
730c1f4df3
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@ -64,7 +64,7 @@
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<?php if($config_ai_enable) { ?>
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<div class="form-group">
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<textarea class="form-control tinymceai" id="textInput" name="details"><?php echo $ticket_template_details; ?>"</textarea>
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<textarea class="form-control tinymceai" id="textInput" name="details"><?php echo $ticket_template_details; ?></textarea>
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</div>
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<div class="mb-3">
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@ -91,9 +91,6 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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<i class="fas fa-ellipsis-h"></i>
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketTemplateModal<?php echo $ticket_template_id; ?>">
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<i class="fas fa-fw fa-edit mr-2"></i>Edit
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</a>
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<?php if($session_user_role == 3) { ?>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-danger text-bold confirm-link" href="post.php?delete_ticket_template=<?php echo $ticket_template_id; ?>">
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@ -105,13 +102,7 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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</td>
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</tr>
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<?php
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require "admin_ticket_template_edit_modal.php";
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}
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?>
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<?php } ?>
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</tbody>
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</table>
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@ -80,6 +80,10 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
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</button>
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<button type="button" class="btn btn-primary dropdown-toggle dropdown-toggle-split" data-toggle="dropdown"></button>
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<div class="dropdown-menu">
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<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#addTicketFromTemplateModal">
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<i class="fa fa-fw fa-plus mr-2"></i>From Template
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#exportTicketModal">
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<i class="fa fa-fw fa-download mr-2"></i>Export
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</a>
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@ -312,6 +316,7 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
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<?php
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require_once "ticket_add_modal.php";
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require_once "ticket_add_from_template_modal.php";
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require_once "client_ticket_export_modal.php";
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@ -25,6 +25,19 @@ if (isset($_POST['add_ticket'])) {
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$location_id = intval($_POST['location']);
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$project_id = intval($_POST['project']);
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$use_primary_contact = intval($_POST['use_primary_contact']);
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$ticket_template_id = intval($_POST['ticket_template_id']);
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// Check to see if adding a ticket by template
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if($ticket_template_id) {
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$sql = mysqli_query($mysqli, "SELECT * FROM ticket_templates WHERE ticket_template_id = $ticket_template_id");
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$row = mysqli_fetch_array($sql);
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$subject = sanitizeInput($row['ticket_template_subject']);
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$details = mysqli_escape_string($mysqli, $row['ticket_template_details']);
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// Get Associated Tasks from the ticket template
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$sql_task_templates = mysqli_query($mysqli, "SELECT * FROM task_templates WHERE task_template_ticket_template_id = $ticket_template_id");
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}
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// Add the primary contact as the ticket contact if "Use primary contact" is checked
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@ -67,6 +80,19 @@ if (isset($_POST['add_ticket'])) {
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}
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}
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// Add Tasks from Template if Template was selected
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if($ticket_template_id) {
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if (mysqli_num_rows($sql_task_templates) > 0) {
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while ($row = mysqli_fetch_array($sql_task_templates)) {
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$task_order = intval($row['task_template_order']);
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$task_name = sanitizeInput($row['task_template_name']);
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$task_description = sanitizeInput($row['task_description']);
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mysqli_query($mysqli,"INSERT INTO tasks SET task_name = '$task_name', task_description = '$task_description', task_order = $task_order, task_ticket_id = $ticket_id");
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}
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}
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}
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// Add Watchers
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if (!empty($_POST['watchers'])) {
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foreach ($_POST['watchers'] as $watcher) {
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@ -852,6 +878,52 @@ if (isset($_POST['bulk_ticket_reply'])) {
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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// Currenly not UI Frontend for this
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if (isset($_POST['bulk_add_ticket_project'])) {
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// Role check
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validateTechRole();
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// POST variables
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$project_id = intval($_POST['project_id']);
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// Get a Ticket Count
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$ticket_count = count($_POST['ticket_ids']);
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// Assign Tech to Selected Tickets
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if (!empty($_POST['ticket_ids'])) {
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foreach ($_POST['ticket_ids'] as $ticket_id) {
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$ticket_id = intval($ticket_id);
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$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
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$row = mysqli_fetch_array($sql);
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$current_ticket_priority = sanitizeInput($row['ticket_priority']);
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$client_id = intval($row['ticket_client_id']);
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// Get Project Name
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$sql = mysqli_query($mysqli, "SELECT * FROM projects WHERE project_id = $project_id");
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$row = mysqli_fetch_array($sql);
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$project_name = sanitizeInput($row['project_name']);
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// Update ticket & insert reply
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mysqli_query($mysqli, "UPDATE tickets SET ticket_project_id = $project_id WHERE ticket_id = $ticket_id");
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// Logging
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mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Project', log_action = 'Edit', log_description = '$session_name added ticket $ticket_prefix$ticket_number - $ticket_subject to project $project_name', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $project_id");
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} // End For Each Ticket ID Loop
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}
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$_SESSION['alert_message'] = "You added <b>$ticket_count</b> Tickets to the project <b>$project_name</b>";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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if (isset($_POST['add_ticket_reply'])) {
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validateTechRole();
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@ -0,0 +1,334 @@
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<div class="modal" id="addTicketFromTemplateModal" tabindex="-1">
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<div class="modal-dialog modal-lg">
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<div class="modal-content bg-dark">
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<div class="modal-header">
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<h5 class="modal-title"><i class="fas fa-fw fa-life-ring mr-2"></i>New Ticket From Template</h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="subject" value="">
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<input type="hidden" name="details" value="">
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<div class="modal-body bg-white">
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<?php if (isset($_GET['client_id'])) { ?>
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<ul class="nav nav-pills nav-justified mb-3">
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<li class="nav-item">
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<a class="nav-link active" data-toggle="pill" href="#pills-details-template"><i class="fa fa-fw fa-life-ring mr-2"></i>Details</a>
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</li>
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<li class="nav-item">
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<a class="nav-link" data-toggle="pill" href="#pills-contacts-template"><i class="fa fa-fw fa-users mr-2"></i>Contact</a>
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</li>
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<li class="nav-item">
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<a class="nav-link" data-toggle="pill" href="#pills-assets-template"><i class="fa fa-fw fa-desktop mr-2"></i>Asset</a>
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</li>
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<li class="nav-item">
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<a class="nav-link" data-toggle="pill" href="#pills-locations-template"><i class="fa fa-fw fa-map-marker-alt mr-2"></i>Location</a>
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</li>
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<li class="nav-item">
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<a class="nav-link" data-toggle="pill" href="#pills-vendors-template"><i class="fa fa-fw fa-building mr-2"></i>Vendor</a>
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</li>
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<li class="nav-item">
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<a class="nav-link" data-toggle="pill" href="#pills-project-template"><i class="fa fa-fw fa-project-diagram mr-2"></i>Project</a>
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</li>
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</ul>
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<hr>
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<?php } ?>
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<div class="tab-content">
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<div class="tab-pane fade show active" id="pills-details-template">
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<div class="form-group">
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<label>Template</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-cube"></i></span>
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</div>
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<select class="form-control select2" name="ticket_template_id" required>
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<option value="0">- Choose a Template -</option>
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<?php
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$sql_ticket_templates = mysqli_query($mysqli, "SELECT * FROM ticket_templates WHERE ticket_template_archived_at IS NULL ORDER BY ticket_template_name ASC");
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while ($row = mysqli_fetch_array($sql_ticket_templates)) {
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$ticket_template_id_select = intval($row['ticket_template_id']);
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$ticket_template_name_select = nullable_htmlentities($row['ticket_template_name']);
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?>
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<option value="<?php echo $ticket_template_id_select; ?>"><?php echo $ticket_template_name_select; ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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<?php if (empty($_GET['client_id'])) { ?>
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<div class="form-group">
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<label>Client <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
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</div>
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<select class="form-control select2" name="client" required>
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<option value="">- Client -</option>
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<?php
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$sql = mysqli_query($mysqli, "SELECT * FROM clients WHERE client_archived_at IS NULL ORDER BY client_name ASC");
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while ($row = mysqli_fetch_array($sql)) {
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$client_id = intval($row['client_id']);
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$client_name = nullable_htmlentities($row['client_name']); ?>
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<option value="<?php echo $client_id; ?>"><?php echo $client_name; ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<div class="custom-control custom-checkbox">
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<input class="custom-control-input" type="checkbox" id="primaryContactCheckboxTemplate" name="use_primary_contact" value="1">
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<label for="primaryContactCheckboxTemplate" class="custom-control-label">Use Primary Contact</label>
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</div>
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</div>
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<?php } ?>
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<div class="form-group">
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<label>Priority <strong class="text-danger">*</strong></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
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</div>
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<select class="form-control select2" name="priority" required>
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<option>Low</option>
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<option>Medium</option>
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<option>High</option>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label>Assign to</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-user-check"></i></span>
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</div>
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<select class="form-control select2" name="assigned_to">
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<option value="0">Not Assigned</option>
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<?php
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$sql = mysqli_query(
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$mysqli,
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"SELECT users.user_id, user_name FROM users
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LEFT JOIN user_settings on users.user_id = user_settings.user_id
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WHERE user_role > 1 AND user_status = 1 AND user_archived_at IS NULL ORDER BY user_name ASC"
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);
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while ($row = mysqli_fetch_array($sql)) {
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$user_id = intval($row['user_id']);
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$user_name = nullable_htmlentities($row['user_name']); ?>
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<option <?php if ($session_user_id == $user_id) { echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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</div>
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<?php if (isset($_GET['client_id'])) { ?>
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<div class="tab-pane fade" id="pills-contacts-template">
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<input type="hidden" name="client" value="<?php echo $client_id; ?>">
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<div class="form-group">
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<label>Contact</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
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</div>
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<select class="form-control select2" name="contact">
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<option value="0">- No One -</option>
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<?php
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$sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_client_id = $client_id AND contact_archived_at IS NULL ORDER BY contact_primary DESC, contact_technical DESC, contact_name ASC");
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while ($row = mysqli_fetch_array($sql)) {
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$contact_id = intval($row['contact_id']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_primary = intval($row['contact_primary']);
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if($contact_primary == 1) {
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$contact_primary_display = " (Primary)";
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} else {
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$contact_primary_display = "";
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}
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$contact_technical = intval($row['contact_technical']);
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if($contact_technical == 1) {
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$contact_technical_display = " (Technical)";
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} else {
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$contact_technical_display = "";
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}
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$contact_title = nullable_htmlentities($row['contact_title']);
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if(!empty($contact_title)) {
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$contact_title_display = " - $contact_title";
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} else {
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$contact_title_display = "";
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}
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?>
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<option value="<?php echo $contact_id; ?>" <?php if ($contact_primary == 1) { echo "selected"; } ?>><?php echo "$contact_name$contact_title_display$contact_primary_display$contact_technical_display"; ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label>Watchers</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-envelope"></i></span>
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</div>
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<select class="form-control select2" name="watchers[]" data-tags="true" data-placeholder="Enter or select email address" multiple>
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<option value=""></option>
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<?php
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$sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_client_id = $client_id AND contact_archived_at IS NULL AND contact_email IS NOT NULL ORDER BY contact_email ASC");
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while ($row = mysqli_fetch_array($sql)) {
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$contact_email = nullable_htmlentities($row['contact_email']);
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?>
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<option><?php echo $contact_email; ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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</div>
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<div class="tab-pane fade" id="pills-assets-template">
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<div class="form-group">
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<label>Asset</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-desktop"></i></span>
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</div>
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<select class="form-control select2" name="asset">
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<option value="0">- None -</option>
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<?php
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$sql_assets = mysqli_query($mysqli, "SELECT * FROM assets LEFT JOIN contacts ON contact_id = asset_contact_id WHERE asset_client_id = $client_id AND asset_archived_at IS NULL ORDER BY asset_name ASC");
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while ($row = mysqli_fetch_array($sql_assets)) {
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$asset_id_select = intval($row['asset_id']);
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$asset_name_select = nullable_htmlentities($row['asset_name']);
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$asset_contact_name_select = nullable_htmlentities($row['contact_name']);
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?>
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<option value="<?php echo $asset_id_select; ?>"><?php echo "$asset_name_select - $asset_contact_name_select"; ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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</div>
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<div class="tab-pane fade" id="pills-locations-template">
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<div class="form-group">
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<label>Location</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-map-marker-alt"></i></span>
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</div>
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<select class="form-control select2" name="location">
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<option value="0">- None -</option>
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<?php
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$sql_locations = mysqli_query($mysqli, "SELECT * FROM locations WHERE location_client_id = $client_id AND location_archived_at IS NULL ORDER BY location_name ASC");
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while ($row = mysqli_fetch_array($sql_locations)) {
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$location_id_select = intval($row['location_id']);
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$location_name_select = nullable_htmlentities($row['location_name']);
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?>
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<option value="<?php echo $location_id_select; ?>"><?php echo $location_name_select; ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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||||
</div>
|
||||
|
||||
<div class="tab-pane fade" id="pills-vendors-template">
|
||||
|
||||
<div class="form-group">
|
||||
<label>Vendor</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-building"></i></span>
|
||||
</div>
|
||||
<select class="form-control select2" name="vendor">
|
||||
<option value="0">- None -</option>
|
||||
<?php
|
||||
|
||||
$sql_vendors = mysqli_query($mysqli, "SELECT * FROM vendors WHERE vendor_client_id = $client_id AND vendor_template = 0 AND vendor_archived_at IS NULL ORDER BY vendor_name ASC");
|
||||
while ($row = mysqli_fetch_array($sql_vendors)) {
|
||||
$vendor_id_select = intval($row['vendor_id']);
|
||||
$vendor_name_select = nullable_htmlentities($row['vendor_name']); ?>
|
||||
<option value="<?php echo $vendor_id_select; ?>"><?php echo $vendor_name_select; ?></option>
|
||||
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="form-group">
|
||||
<label>Vendor Ticket Number</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
|
||||
</div>
|
||||
<input type="text" class="form-control" name="vendor_ticket_number" placeholder="Vendor ticket number">
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
|
||||
<div class="tab-pane fade" id="pills-project-template">
|
||||
|
||||
<div class="form-group">
|
||||
<label>Project</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-project-diagram"></i></span>
|
||||
</div>
|
||||
<select class="form-control select2" name="project">
|
||||
<option value="0">- None -</option>
|
||||
<?php
|
||||
|
||||
$sql_projects = mysqli_query($mysqli, "SELECT * FROM projects WHERE project_client_id = $client_id AND project_completed_at IS NULL AND project_archived_at IS NULL ORDER BY project_name ASC");
|
||||
while ($row = mysqli_fetch_array($sql_projects)) {
|
||||
$project_id_select = intval($row['project_id']);
|
||||
$project_name_select = nullable_htmlentities($row['project_name']); ?>
|
||||
<option value="<?php echo $project_id_select; ?>"><?php echo $project_name_select; ?></option>
|
||||
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
|
||||
<?php } ?>
|
||||
|
||||
</div>
|
||||
|
||||
</div>
|
||||
<div class="modal-footer bg-white">
|
||||
<button type="submit" name="add_ticket" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Create</button>
|
||||
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fas fa-times mr-2"></i>Cancel</button>
|
||||
</div>
|
||||
</form>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
16
tickets.php
16
tickets.php
|
|
@ -109,9 +109,17 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
|
|||
</small>
|
||||
</h3>
|
||||
<div class='card-tools'>
|
||||
<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
|
||||
<i class="fas fa-plus mr-2"></i>New Ticket
|
||||
</button>
|
||||
<div class="btn-group">
|
||||
<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
|
||||
<i class="fas fa-plus mr-2"></i>New Ticket
|
||||
</button>
|
||||
<button type="button" class="btn btn-primary dropdown-toggle dropdown-toggle-split" data-toggle="dropdown"></button>
|
||||
<div class="dropdown-menu">
|
||||
<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#addTicketFromTemplateModal">
|
||||
<i class="fa fa-fw fa-plus mr-2"></i>From Template
|
||||
</a>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="card-body">
|
||||
|
|
@ -505,4 +513,6 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
|
|||
<?php
|
||||
require_once "ticket_add_modal.php";
|
||||
|
||||
require_once "ticket_add_from_template_modal.php";
|
||||
|
||||
require_once "footer.php";
|
||||
|
|
|
|||
Loading…
Reference in New Issue