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Feature: You can now create a ticket from a ticket template

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This commit is contained in:
johnnyq
2024-04-03 15:41:20 -04:00
parent c8bac996bf
commit 730c1f4df3
6 changed files with 426 additions and 14 deletions
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72
post/ticket.php
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@@ -25,6 +25,19 @@ if (isset($_POST['add_ticket'])) {
$location_id = intval($_POST['location']);
$project_id = intval($_POST['project']);
$use_primary_contact = intval($_POST['use_primary_contact']);
$ticket_template_id = intval($_POST['ticket_template_id']);
// Check to see if adding a ticket by template
if($ticket_template_id) {
$sql = mysqli_query($mysqli, "SELECT * FROM ticket_templates WHERE ticket_template_id = $ticket_template_id");
$row = mysqli_fetch_array($sql);
$subject = sanitizeInput($row['ticket_template_subject']);
$details = mysqli_escape_string($mysqli, $row['ticket_template_details']);
// Get Associated Tasks from the ticket template
$sql_task_templates = mysqli_query($mysqli, "SELECT * FROM task_templates WHERE task_template_ticket_template_id = $ticket_template_id");
}
// Add the primary contact as the ticket contact if "Use primary contact" is checked
@@ -67,6 +80,19 @@ if (isset($_POST['add_ticket'])) {
}
}
// Add Tasks from Template if Template was selected
if($ticket_template_id) {
if (mysqli_num_rows($sql_task_templates) > 0) {
while ($row = mysqli_fetch_array($sql_task_templates)) {
$task_order = intval($row['task_template_order']);
$task_name = sanitizeInput($row['task_template_name']);
$task_description = sanitizeInput($row['task_description']);
mysqli_query($mysqli,"INSERT INTO tasks SET task_name = '$task_name', task_description = '$task_description', task_order = $task_order, task_ticket_id = $ticket_id");
}
}
}
// Add Watchers
if (!empty($_POST['watchers'])) {
foreach ($_POST['watchers'] as $watcher) {
@@ -852,6 +878,52 @@ if (isset($_POST['bulk_ticket_reply'])) {
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
// Currenly not UI Frontend for this
if (isset($_POST['bulk_add_ticket_project'])) {
// Role check
validateTechRole();
// POST variables
$project_id = intval($_POST['project_id']);
// Get a Ticket Count
$ticket_count = count($_POST['ticket_ids']);
// Assign Tech to Selected Tickets
if (!empty($_POST['ticket_ids'])) {
foreach ($_POST['ticket_ids'] as $ticket_id) {
$ticket_id = intval($ticket_id);
$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
$row = mysqli_fetch_array($sql);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$current_ticket_priority = sanitizeInput($row['ticket_priority']);
$client_id = intval($row['ticket_client_id']);
// Get Project Name
$sql = mysqli_query($mysqli, "SELECT * FROM projects WHERE project_id = $project_id");
$row = mysqli_fetch_array($sql);
$project_name = sanitizeInput($row['project_name']);
// Update ticket & insert reply
mysqli_query($mysqli, "UPDATE tickets SET ticket_project_id = $project_id WHERE ticket_id = $ticket_id");
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Project', log_action = 'Edit', log_description = '$session_name added ticket $ticket_prefix$ticket_number - $ticket_subject to project $project_name', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $project_id");
} // End For Each Ticket ID Loop
}
$_SESSION['alert_message'] = "You added <b>$ticket_count</b> Tickets to the project <b>$project_name</b>";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if (isset($_POST['add_ticket_reply'])) {
validateTechRole();