mirror of https://github.com/itflow-org/itflow
Feature Show who last replied in ticket listings
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johnnyq
parent
4d773e895a
commit
79ea97410e
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@ -215,6 +215,31 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
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$asset_id = intval($row['ticket_asset_id']);
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$vendor_id = intval($row['ticket_vendor_id']);
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// Get Ticket Last updated By in the last ticket reply to be show in the last Response column
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$sql_ticket_reply = mysqli_query($mysqli, "SELECT * FROM ticket_replies
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LEFT JOIN users ON ticket_reply_by = user_id
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LEFT JOIN contacts ON ticket_reply_by = contact_id
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WHERE ticket_reply_ticket_id = $ticket_id
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AND ticket_reply_archived_at IS NULL
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ORDER BY ticket_reply_id DESC LIMIT 1"
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);
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$row = mysqli_fetch_array($sql_ticket_reply);
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$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
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$ticket_reply_by = intval($row['ticket_reply_by']);
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if ($ticket_reply_type == "Client") {
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$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
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$user_initials = initials($row['contact_name']);
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$user_avatar = nullable_htmlentities($row['contact_photo']);
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$avatar_link = "uploads/clients/$client_id/$user_avatar";
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} else {
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$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
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$user_id = intval($row['user_id']);
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$user_avatar = nullable_htmlentities($row['user_avatar']);
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$user_initials = initials($row['user_name']);
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$avatar_link = "uploads/users/$user_id/$user_avatar";
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}
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?>
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<tr class="<?php if(empty($ticket_updated_at)) { echo "text-bold"; }?>">
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@ -240,7 +265,11 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
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<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><?php echo $ticket_priority_display; ?></a></td>
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<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
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<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
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<td><?php echo $ticket_updated_at_display; ?></td>
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<td>
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<div><?php echo $ticket_updated_at_display; ?></div>
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<div><?php echo $ticket_reply_by_display; ?></div>
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</td>
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<td>
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<?php echo $ticket_created_at_time_ago; ?>
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<br>
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24
ticket.php
24
ticket.php
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@ -162,8 +162,8 @@ if (isset($_GET['ticket_id'])) {
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$row = mysqli_fetch_array($ticket_total_reply_time);
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$ticket_total_reply_time = nullable_htmlentities($row['ticket_total_reply_time']);
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// Client Tags
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$client_tag_name_display_array = array();
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$client_tag_id_array = array();
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$sql_client_tags = mysqli_query($mysqli, "SELECT * FROM client_tags LEFT JOIN tags ON client_tags.client_tag_tag_id = tags.tag_id WHERE client_tags.client_tag_client_id = $client_id ORDER BY tag_name ASC");
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@ -185,16 +185,17 @@ if (isset($_GET['ticket_id'])) {
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}
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$client_tags_display = implode(' ', $client_tag_name_display_array);
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// Get the number of responses
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// Get the number of ticket Responses
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$ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_responses_sql);
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$ticket_responses = intval($row['ticket_responses']);
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// Get & format asset warranty expiry
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$date = date('Y-m-d H:i:s');
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$dt_value = $asset_warranty_expire; //sample date
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$warranty_check = date('m/d/Y', strtotime('-8 hours'));
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if ($dt_value <= $date) {
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$dt_value = "Expired on $asset_warranty_expire";
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$warranty_status_color = 'red';
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@ -207,16 +208,25 @@ if (isset($_GET['ticket_id'])) {
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$warranty_status_color = 'red';
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}
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// Get all ticket replies
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$sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
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// Get all ticket replies
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$sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies
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LEFT JOIN users ON ticket_reply_by = user_id
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LEFT JOIN contacts ON ticket_reply_by = contact_id
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WHERE ticket_reply_ticket_id = $ticket_id
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AND ticket_reply_archived_at IS NULL
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ORDER BY ticket_reply_id DESC"
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);
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// Get other tickets for this asset
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if (!empty($asset_id)) {
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$sql_asset_tickets = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_asset_id = $asset_id ORDER BY ticket_number DESC");
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$ticket_asset_count = mysqli_num_rows($sql_asset_tickets);
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}
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// Get technicians to assign the ticket to
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// Get Technicians to assign the ticket to
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$sql_assign_to_select = mysqli_query(
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$mysqli,
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"SELECT users.user_id, user_name FROM users
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@ -226,7 +236,9 @@ if (isset($_GET['ticket_id'])) {
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AND user_archived_at IS NULL
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ORDER BY user_name ASC"
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);
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// Get Ticket Attachments
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$sql_ticket_attachments = mysqli_query(
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$mysqli,
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"SELECT * FROM ticket_attachments
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30
tickets.php
30
tickets.php
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@ -398,6 +398,31 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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$asset_id = intval($row['ticket_asset_id']);
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$vendor_id = intval($row['ticket_vendor_id']);
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// Get Ticket Last updated By in the last ticket reply to be show in the last Response column
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$sql_ticket_reply = mysqli_query($mysqli, "SELECT * FROM ticket_replies
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LEFT JOIN users ON ticket_reply_by = user_id
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LEFT JOIN contacts ON ticket_reply_by = contact_id
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WHERE ticket_reply_ticket_id = $ticket_id
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AND ticket_reply_archived_at IS NULL
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ORDER BY ticket_reply_id DESC LIMIT 1"
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);
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$row = mysqli_fetch_array($sql_ticket_reply);
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$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
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$ticket_reply_by = intval($row['ticket_reply_by']);
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if ($ticket_reply_type == "Client") {
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$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
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$user_initials = initials($row['contact_name']);
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$user_avatar = nullable_htmlentities($row['contact_photo']);
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$avatar_link = "uploads/clients/$client_id/$user_avatar";
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} else {
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$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
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$user_id = intval($row['user_id']);
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$user_avatar = nullable_htmlentities($row['user_avatar']);
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$user_initials = initials($row['user_name']);
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$avatar_link = "uploads/users/$user_id/$user_avatar";
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}
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?>
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<tr class="<?php if (empty($ticket_updated_at)) {
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@ -440,7 +465,10 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a></td>
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<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span> <?php if ($ticket_status == 'On Hold' && isset ($ticket_scheduled_for)) { echo "<div class=\"mt-1\"> <small class='text-secondary'> $ticket_scheduled_for </small></div>"; } ?></td>
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<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
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<td><?php echo $ticket_updated_at_display; ?></td>
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<td>
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<div><?php echo $ticket_updated_at_display; ?></div>
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<div><?php echo $ticket_reply_by_display; ?></div>
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</td>
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<td>
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<?php echo $ticket_created_at_time_ago; ?>
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<br>
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