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Feature Show who last replied in ticket listings

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This commit is contained in:
johnnyq
2024-03-23 15:59:02 -04:00
parent 4d773e895a
commit 79ea97410e
3 changed files with 77 additions and 8 deletions
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31
client_tickets.php
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@@ -215,6 +215,31 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
$asset_id = intval($row['ticket_asset_id']);
$vendor_id = intval($row['ticket_vendor_id']);
// Get Ticket Last updated By in the last ticket reply to be show in the last Response column
$sql_ticket_reply = mysqli_query($mysqli, "SELECT * FROM ticket_replies
LEFT JOIN users ON ticket_reply_by = user_id
LEFT JOIN contacts ON ticket_reply_by = contact_id
WHERE ticket_reply_ticket_id = $ticket_id
AND ticket_reply_archived_at IS NULL
ORDER BY ticket_reply_id DESC LIMIT 1"
);
$row = mysqli_fetch_array($sql_ticket_reply);
$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
$ticket_reply_by = intval($row['ticket_reply_by']);
if ($ticket_reply_type == "Client") {
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
$user_initials = initials($row['contact_name']);
$user_avatar = nullable_htmlentities($row['contact_photo']);
$avatar_link = "uploads/clients/$client_id/$user_avatar";
} else {
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
$user_id = intval($row['user_id']);
$user_avatar = nullable_htmlentities($row['user_avatar']);
$user_initials = initials($row['user_name']);
$avatar_link = "uploads/users/$user_id/$user_avatar";
}
?>
<tr class="<?php if(empty($ticket_updated_at)) { echo "text-bold"; }?>">
@@ -240,7 +265,11 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><?php echo $ticket_priority_display; ?></a></td>
<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
<td><?php echo $ticket_updated_at_display; ?></td>
<td>
<div><?php echo $ticket_updated_at_display; ?></div>
<div><?php echo $ticket_reply_by_display; ?></div>
</td>
<td>
<?php echo $ticket_created_at_time_ago; ?>
<br>