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Feature Show who last replied in ticket listings

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This commit is contained in:
johnnyq
2024-03-23 15:59:02 -04:00
parent 4d773e895a
commit 79ea97410e
3 changed files with 77 additions and 8 deletions
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24
ticket.php
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@@ -162,8 +162,8 @@ if (isset($_GET['ticket_id'])) {
$row = mysqli_fetch_array($ticket_total_reply_time);
$ticket_total_reply_time = nullable_htmlentities($row['ticket_total_reply_time']);
// Client Tags
$client_tag_name_display_array = array();
$client_tag_id_array = array();
$sql_client_tags = mysqli_query($mysqli, "SELECT * FROM client_tags LEFT JOIN tags ON client_tags.client_tag_tag_id = tags.tag_id WHERE client_tags.client_tag_client_id = $client_id ORDER BY tag_name ASC");
@@ -185,16 +185,17 @@ if (isset($_GET['ticket_id'])) {
}
$client_tags_display = implode(' ', $client_tag_name_display_array);
// Get the number of responses
// Get the number of ticket Responses
$ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_responses_sql);
$ticket_responses = intval($row['ticket_responses']);
// Get & format asset warranty expiry
$date = date('Y-m-d H:i:s');
$dt_value = $asset_warranty_expire; //sample date
$warranty_check = date('m/d/Y', strtotime('-8 hours'));
if ($dt_value <= $date) {
$dt_value = "Expired on $asset_warranty_expire";
$warranty_status_color = 'red';
@@ -207,16 +208,25 @@ if (isset($_GET['ticket_id'])) {
$warranty_status_color = 'red';
}
// Get all ticket replies
$sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
// Get all ticket replies
$sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies
LEFT JOIN users ON ticket_reply_by = user_id
LEFT JOIN contacts ON ticket_reply_by = contact_id
WHERE ticket_reply_ticket_id = $ticket_id
AND ticket_reply_archived_at IS NULL
ORDER BY ticket_reply_id DESC"
);
// Get other tickets for this asset
if (!empty($asset_id)) {
$sql_asset_tickets = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_asset_id = $asset_id ORDER BY ticket_number DESC");
$ticket_asset_count = mysqli_num_rows($sql_asset_tickets);
}
// Get technicians to assign the ticket to
// Get Technicians to assign the ticket to
$sql_assign_to_select = mysqli_query(
$mysqli,
"SELECT users.user_id, user_name FROM users
@@ -226,7 +236,9 @@ if (isset($_GET['ticket_id'])) {
AND user_archived_at IS NULL
ORDER BY user_name ASC"
);
// Get Ticket Attachments
$sql_ticket_attachments = mysqli_query(
$mysqli,
"SELECT * FROM ticket_attachments