Feature Show who last replied in ticket listings

client_tickets.php

@@ -215,6 +215,31 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
                     $asset_id = intval($row['ticket_asset_id']);
                     $vendor_id = intval($row['ticket_vendor_id']);
 
+
+                    // Get Ticket Last updated By in the last ticket reply to be show in the last Response column
+                            $sql_ticket_reply = mysqli_query($mysqli, "SELECT * FROM ticket_replies
+                                LEFT JOIN users ON ticket_reply_by = user_id
+                                LEFT JOIN contacts ON ticket_reply_by = contact_id
+                                WHERE ticket_reply_ticket_id = $ticket_id
+                                AND ticket_reply_archived_at IS NULL
+                                ORDER BY ticket_reply_id DESC LIMIT 1"
+                            );
+                            $row = mysqli_fetch_array($sql_ticket_reply);
+                            $ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
+                            $ticket_reply_by = intval($row['ticket_reply_by']);
+                            if ($ticket_reply_type == "Client") {
+                                $ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
+                                $user_initials = initials($row['contact_name']);
+                                $user_avatar = nullable_htmlentities($row['contact_photo']);
+                                $avatar_link = "uploads/clients/$client_id/$user_avatar";
+                            } else {
+                                $ticket_reply_by_display = nullable_htmlentities($row['user_name']);
+                                $user_id = intval($row['user_id']);
+                                $user_avatar = nullable_htmlentities($row['user_avatar']);
+                                $user_initials = initials($row['user_name']);
+                                $avatar_link = "uploads/users/$user_id/$user_avatar";
+                            }
+
                     ?>
 
                     <tr class="<?php if(empty($ticket_updated_at)) { echo "text-bold"; }?>">
@@ -240,7 +265,11 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
                         <td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><?php echo $ticket_priority_display; ?></a></td>
                         <td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
                         <td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
-                        <td><?php echo $ticket_updated_at_display; ?></td>
+                        <td>
+                            <div><?php echo $ticket_updated_at_display; ?></div>
+                            <div><?php echo $ticket_reply_by_display; ?></div>
+                        </td>    
+                            
                         <td>
                             <?php echo $ticket_created_at_time_ago; ?>
                             <br>

ticket.php

@@ -162,8 +162,8 @@ if (isset($_GET['ticket_id'])) {
         $row = mysqli_fetch_array($ticket_total_reply_time);
         $ticket_total_reply_time = nullable_htmlentities($row['ticket_total_reply_time']);
 
+        
         // Client Tags
-
         $client_tag_name_display_array = array();
         $client_tag_id_array = array();
         $sql_client_tags = mysqli_query($mysqli, "SELECT * FROM client_tags LEFT JOIN tags ON client_tags.client_tag_tag_id = tags.tag_id WHERE client_tags.client_tag_client_id = $client_id ORDER BY tag_name ASC");
@@ -185,16 +185,17 @@ if (isset($_GET['ticket_id'])) {
         }
         $client_tags_display = implode(' ', $client_tag_name_display_array);
 
-        // Get the number of responses
+        
+        // Get the number of ticket Responses
         $ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
         $row = mysqli_fetch_array($ticket_responses_sql);
         $ticket_responses = intval($row['ticket_responses']);
 
+        
         // Get & format asset warranty expiry
         $date = date('Y-m-d H:i:s');
         $dt_value = $asset_warranty_expire; //sample date
         $warranty_check = date('m/d/Y', strtotime('-8 hours'));
-
         if ($dt_value <= $date) {
             $dt_value = "Expired on $asset_warranty_expire";
             $warranty_status_color = 'red';
@@ -207,16 +208,25 @@ if (isset($_GET['ticket_id'])) {
             $warranty_status_color = 'red';
         }
 
-        // Get all ticket replies
-        $sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
 
+        // Get all ticket replies
+        $sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies 
+            LEFT JOIN users ON ticket_reply_by = user_id
+            LEFT JOIN contacts ON ticket_reply_by = contact_id
+            WHERE ticket_reply_ticket_id = $ticket_id
+            AND ticket_reply_archived_at IS NULL
+            ORDER BY ticket_reply_id DESC"
+        );
+
+        
         // Get other tickets for this asset
         if (!empty($asset_id)) {
             $sql_asset_tickets = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_asset_id = $asset_id ORDER BY ticket_number DESC");
             $ticket_asset_count = mysqli_num_rows($sql_asset_tickets);
         }
 
-        // Get technicians to assign the ticket to
+
+        // Get Technicians to assign the ticket to
         $sql_assign_to_select = mysqli_query(
             $mysqli,
             "SELECT users.user_id, user_name FROM users
@@ -226,7 +236,9 @@ if (isset($_GET['ticket_id'])) {
             AND user_archived_at IS NULL
             ORDER BY user_name ASC"
         );
+        
 
+        // Get Ticket Attachments
         $sql_ticket_attachments = mysqli_query(
             $mysqli,
             "SELECT * FROM ticket_attachments

tickets.php

@@ -398,6 +398,31 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
                             $asset_id = intval($row['ticket_asset_id']);
                             $vendor_id = intval($row['ticket_vendor_id']);
 
+                            
+                            // Get Ticket Last updated By in the last ticket reply to be show in the last Response column
+                            $sql_ticket_reply = mysqli_query($mysqli, "SELECT * FROM ticket_replies
+                                LEFT JOIN users ON ticket_reply_by = user_id
+                                LEFT JOIN contacts ON ticket_reply_by = contact_id
+                                WHERE ticket_reply_ticket_id = $ticket_id
+                                AND ticket_reply_archived_at IS NULL
+                                ORDER BY ticket_reply_id DESC LIMIT 1"
+                            );
+                            $row = mysqli_fetch_array($sql_ticket_reply);
+                            $ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
+                            $ticket_reply_by = intval($row['ticket_reply_by']);
+                            if ($ticket_reply_type == "Client") {
+                                $ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
+                                $user_initials = initials($row['contact_name']);
+                                $user_avatar = nullable_htmlentities($row['contact_photo']);
+                                $avatar_link = "uploads/clients/$client_id/$user_avatar";
+                            } else {
+                                $ticket_reply_by_display = nullable_htmlentities($row['user_name']);
+                                $user_id = intval($row['user_id']);
+                                $user_avatar = nullable_htmlentities($row['user_avatar']);
+                                $user_initials = initials($row['user_name']);
+                                $avatar_link = "uploads/users/$user_id/$user_avatar";
+                            }
+
                         ?>
 
                             <tr class="<?php if (empty($ticket_updated_at)) {
@@ -440,7 +465,10 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
                                 <td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a></td>
                                 <td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span> <?php if ($ticket_status == 'On Hold' && isset ($ticket_scheduled_for)) { echo "<div class=\"mt-1\"> <small class='text-secondary'> $ticket_scheduled_for </small></div>"; } ?></td>
                                 <td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
-                                <td><?php echo $ticket_updated_at_display; ?></td>
+                                <td>
+                                    <div><?php echo $ticket_updated_at_display; ?></div>
+                                    <div><?php echo $ticket_reply_by_display; ?></div>
+                                </td>
                                 <td>
                                     <?php echo $ticket_created_at_time_ago; ?>
                                     <br>