mirror of https://github.com/itflow-org/itflow
Recurring tickets - fix include path
This commit is contained in:
Marcus Hill
parent
7ae7b8904c
commit
859281784a
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@ -773,7 +773,7 @@ if (isset($_POST['bulk_delete_tickets'])) {
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validateCSRFToken($_POST['csrf_token']);
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enforceUserPermission('module_support', 3);
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if (isset($_POST['ticket_ids'])) {
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$count = count($_POST['ticket_ids']);
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@ -1799,12 +1799,12 @@ if (isset($_POST['merge_ticket'])) {
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}
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number merged into <a href=\"ticket.php?ticket_id=$merge_into_ticket_id\">$ticket_prefix$merge_into_ticket_number</a>. Comment: $merge_comment', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
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mysqli_query($mysqli, "UPDATE tickets SET ticket_status = '5', ticket_resolved_at = NOW(), ticket_closed_at = NOW(), ticket_closed_by = $session_user_id WHERE ticket_id = $ticket_id") or die(mysqli_error($mysqli));
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//Update new parent ticket
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number was merged into this ticket with comment: $merge_comment.<br><br><b>$ticket_subject</b><br>$ticket_details', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $merge_into_ticket_id");
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mysqli_query($mysqli, "UPDATE tickets SET ticket_updated_at = NOW() WHERE ticket_id = $merge_into_ticket_id");
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logAction("Ticket", "Merged", "$session_name Merged ticket $ticket_prefix$ticket_number into $ticket_prefix$merge_into_ticket_number");
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@ -2036,7 +2036,7 @@ if (isset($_GET['close_ticket'])) {
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//End Mail IF
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flash_alert("Ticket Closed, this cannot not be reopened but you may start another one");
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redirect();
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}
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@ -2054,7 +2054,7 @@ if (isset($_GET['reopen_ticket'])) {
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customAction('ticket_update', $ticket_id);
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flash_alert("Ticket re-opened");
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redirect();
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}
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@ -2216,7 +2216,7 @@ if (isset($_POST['add_recurring_ticket'])) {
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enforceUserPermission('module_support', 2);
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require_once 'post/user/ticket_recurring_model.php';
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require_once 'ticket_recurring_model.php';
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$start_date = sanitizeInput($_POST['start_date']);
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@ -2244,7 +2244,7 @@ if (isset($_POST['edit_recurring_ticket'])) {
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enforceUserPermission('module_support', 2);
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require_once 'post/user/ticket_recurring_model.php';
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require_once 'ticket_recurring_model.php';
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$recurring_ticket_id = intval($_POST['recurring_ticket_id']);
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$next_run_date = sanitizeInput($_POST['next_date']);
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@ -2268,12 +2268,148 @@ if (isset($_POST['edit_recurring_ticket'])) {
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}
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if (isset($_POST['bulk_force_recurring_tickets'])) {
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validateCSRFToken($_POST['csrf_token']);
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enforceUserPermission('module_support', 2);
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if (isset($_POST['recurring_ticket_ids'])) {
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// Cycle through array and pop each recurring scheduled ticket
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foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
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$recurring_ticket_id = intval($recurring_ticket_id);
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$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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if (mysqli_num_rows($sql) > 0) {
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$row = mysqli_fetch_array($sql);
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$subject = sanitizeInput($row['recurring_ticket_subject']);
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$details = mysqli_real_escape_string($mysqli, $row['recurring_ticket_details']);
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$priority = sanitizeInput($row['recurring_ticket_priority']);
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$frequency = sanitizeInput(strtolower($row['recurring_ticket_frequency']));
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$billable = intval($row['recurring_ticket_billable']);
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$old_next_recurring_date = sanitizeInput($row['recurring_ticket_next_run']);
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$created_id = intval($row['recurring_ticket_created_by']);
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$assigned_id = intval($row['recurring_ticket_assigned_to']);
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$contact_id = intval($row['recurring_ticket_contact_id']);
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$client_id = intval($row['recurring_ticket_client_id']);
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$asset_id = intval($row['recurring_ticket_asset_id']);
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$category = intval($row['recurring_ticket_category']);
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$url_key = randomString(156);
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$ticket_status = 1; // Default
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if ($assigned_id > 0) {
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$ticket_status = 2; // Set to open if we've auto-assigned an agent
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}
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// Sanitize Config Vars from get_settings.php and Session Vars from check_login.php
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$config_ticket_prefix = sanitizeInput($config_ticket_prefix);
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$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
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$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
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$config_base_url = sanitizeInput($config_base_url);
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// Assign this new ticket the next ticket number & increment config_ticket_next_number by 1 (for the next ticket)
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$ticket_number = $config_ticket_next_number;
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$new_config_ticket_next_number = $config_ticket_next_number + 1;
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mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
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// Raise the ticket
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mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id");
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$id = mysqli_insert_id($mysqli);
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// Copy Additional Assets from Recurring ticket to new ticket
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mysqli_query($mysqli, "INSERT INTO ticket_assets (ticket_id, asset_id)
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SELECT $id, asset_id
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FROM recurring_ticket_assets
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WHERE recurring_ticket_id = $recurring_ticket_id");
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// Notifications
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customAction('ticket_create', $id);
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// Get client/contact/ticket details
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$sql = mysqli_query(
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$mysqli,
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"SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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WHERE ticket_id = $id"
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);
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$row = mysqli_fetch_array($sql);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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$client_name = sanitizeInput($row['client_name']);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_priority = sanitizeInput($row['ticket_priority']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']);
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$data = [];
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// Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email
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if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
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$email_subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
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$email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/client/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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$email = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $email_subject,
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'body' => $email_body
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];
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$data[] = $email;
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}
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// Add to the mail queue
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addToMailQueue($data);
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// Set the next run date (based on the scheduled date, rather than now, so things keep their schedule)
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$dt_old_next_recurring_date = new DateTime($old_next_recurring_date);
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if ($frequency == "weekly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 week'));
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} elseif ($frequency == "monthly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 month'));
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} elseif ($frequency == "quarterly") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('3 months'));
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} elseif ($frequency == "biannually") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('6 months'));
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} elseif ($frequency == "annually") {
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$next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('12 months'));
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}
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// Update the run date
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$next_run = $next_run->format('Y-m-d');
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mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run' WHERE recurring_ticket_id = $recurring_ticket_id");
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logAction("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id);
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}
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}
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flash_alert("$count Recurring Tickets Forced");
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}
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redirect();
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}
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if (isset($_GET['force_recurring_ticket'])) {
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validateCSRFToken($_GET['csrf_token']);
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enforceUserPermission('module_support', 2);
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$recurring_ticket_id = intval($_GET['force_recurring_ticket']);
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$sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
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@ -2311,7 +2447,7 @@ if (isset($_GET['force_recurring_ticket'])) {
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mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
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// Raise the ticket
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mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id");
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mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id");
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$id = mysqli_insert_id($mysqli);
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// Copy Additional Assets from Recurring ticket to new ticket
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@ -2405,7 +2541,7 @@ if (isset($_GET['delete_recurring_ticket'])) {
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validateCSRFToken($_GET['csrf_token']);
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enforceUserPermission('module_support', 3);
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$recurring_ticket_id = intval($_GET['delete_recurring_ticket']);
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// Get Scheduled Ticket Subject Ticket Prefix, Number and Client ID for logging and alert message
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@ -2432,7 +2568,7 @@ if (isset($_POST['bulk_delete_recurring_tickets'])) {
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validateCSRFToken($_POST['csrf_token']);
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enforceUserPermission('module_support', 3);
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if (isset($_POST['recurring_ticket_ids'])) {
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$count = count($_POST['recurring_ticket_ids']);
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@ -2793,5 +2929,5 @@ if (isset($_GET['cancel_ticket_schedule'])) {
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flash_alert("Ticket schedule cancelled", 'error');
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redirect();
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}
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