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Update ticket.php 

added more info to Details card
This commit is contained in:
AFTECH.RO 2022-01-11 16:16:59 +00:00 committed by GitHub
parent f41d015e0d
commit a93098ddd6
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1 changed files with 16 additions and 8 deletions
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ticket.php
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@ -110,6 +110,18 @@ if(isset($_GET['ticket_id'])){
$ticket_related_total = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_total);
$ticket_related_total = $row['ticket_related_total'];
$ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_total_reply_time);
$ticket_total_reply_time = $row['ticket_total_reply_time'];
$user_name = $row['user_name'];
if(empty($user_name)){
$user_name_display = "-";
}else{
$user_name_display = $user_name;
}
?>
@ -382,14 +394,10 @@ if(isset($_GET['ticket_id'])){
<div class="card card-body mb-3">
<h4 class="text-secondary">Details</h4>
<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i><?php echo $ticket_priority_display; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i><?php echo $ticket_assigned_to_display; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-clock text-secondary mr-2 mb-2"></i><?php echo $ticket_created_at; ?></div>
<?php
$ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(ticket_reply_time_worked)) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_total_reply_time);
$ticket_total_reply_time = $row['ticket_total_reply_time'];
?>
<div class="ml-1"><i class="fa fa-fw fa-clock text-secondary mr-2 mb-2"></i><?php echo $ticket_total_reply_time; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-calendar text-secondary mr-2 mb-2"></i>Created on: <?php echo $ticket_created_at; ?> by: <?php echo $ticket_reply_by_display; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary outline mr-2 mb-2"></i>Assigned to: <strong><?php echo strtoupper ($ticket_assigned_to_display); ?></strong></div>
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Closed by <?php echo strtoupper ($user_name); ?></a></div>
<div class="ml-1"><i class="fa fa-fw fa-check text-secondary mr-2 mb-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?></div>
</div>
<form action="post.php" method="post">