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append client_id to the uri for agent ticket links so that the when clicked will take them to the client section and show client header along with the bread crumbs link of client tickets

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johnnyq
2026-01-19 16:24:31 -05:00
parent 3cfe38c948
commit ae1d71dcd7
4 changed files with 15 additions and 13 deletions
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14
agent/post/ticket.php
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@@ -724,7 +724,7 @@ if (isset($_POST['assign_ticket'])) {
if ($session_user_id != $assigned_to && $assigned_to != 0) {
// App Notification
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject has been assigned to you by $session_name', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $assigned_to");
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject has been assigned to you by $session_name', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $assigned_to");
// Email Notification
if (!empty($config_smtp_host)) {
@@ -1383,13 +1383,13 @@ if (isset($_POST['bulk_ticket_reply'])) {
// Notification for assigned ticket user
if ($session_user_id != $ticket_assigned_to && $ticket_assigned_to != 0) {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to");
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to");
}
// Notification for user that opened the ticket
if ($session_user_id != $ticket_created_by && $ticket_created_by != 0) {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by");
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by");
}
} // End Ticket Lopp
@@ -1703,12 +1703,12 @@ if (isset($_POST['add_ticket_reply'])) {
// Notification for assigned ticket user
if ($session_user_id != $ticket_assigned_to && $ticket_assigned_to != 0) {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to");
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to");
}
// Notification for user that opened the ticket
if ($session_user_id != $ticket_created_by && $ticket_created_by != 0) {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by");
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by");
}
// Handle first response
@@ -2377,7 +2377,7 @@ if (isset($_POST['edit_ticket_schedule'])) {
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id&client_id=$client_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id&client_id=$client_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
];
@@ -2529,7 +2529,7 @@ if (isset($_GET['cancel_ticket_schedule'])) {
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/agent/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id&client_id=$client_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/agent/ticket.php?id=$ticket_id&client_id=$client_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
];