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append client_id to the uri for agent ticket links so that the when clicked will take them to the client section and show client header along with the bread crumbs link of client tickets

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johnnyq
2026-01-19 16:24:31 -05:00
parent 3cfe38c948
commit ae1d71dcd7
4 changed files with 15 additions and 13 deletions
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8
cron/ticket_email_parser.php
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@@ -170,13 +170,15 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
if ($config_ticket_new_ticket_notification_email) {
if ($client_id == 0) {
$client_name = "Guest";
$client_uri = '';
} else {
$client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
$client_row = mysqli_fetch_assoc($client_sql);
$client_name = sanitizeInput($client_row['client_name']);
$client_uri = "&client_id=$client_id";
}
$email_subject = "$config_app_name - New Ticket - $client_name: $subject";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$id$client_uri <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
$data[] = [
'from' => $config_ticket_from_email,
@@ -253,7 +255,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
$config_ticket_prefix_esc = mysqli_real_escape_string($mysqli, $config_ticket_prefix);
$ticket_number_esc2 = mysqli_real_escape_string($mysqli, $ticket_number);
appNotify("Ticket", "Email parser: $from_email attempted to re-open ticket $config_ticket_prefix_esc$ticket_number_esc2 (ID $ticket_id) - check inbox manually to see email", "/agent/ticket.php?ticket_id=$ticket_id", $client_id);
appNotify("Ticket", "Email parser: $from_email attempted to re-open ticket $config_ticket_prefix_esc$ticket_number_esc2 (ID $ticket_id) - check inbox manually to see email", "/agent/ticket.php?ticket_id=$ticket_id&client_id=$client_id", $client_id);
$email_subject = "Action required: This ticket is already closed";
$email_body = "Hi there, <br><br>You've tried to reply to a ticket that is closed - we won't see your response. <br><br>Please raise a new ticket by sending a new e-mail to our support address below. <br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
@@ -325,7 +327,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
$tech_name = sanitizeInput($tech_row['user_name']);
$email_subject = "$config_app_name - Ticket updated - [$config_ticket_prefix$ticket_number] $ticket_subject";
$email_body = "Hello $tech_name,<br><br>A new reply has been added to the below ticket.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id<br><br>--------------------------------<br>$message_esc";
$email_body = "Hello $tech_name,<br><br>A new reply has been added to the below ticket.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id&client_id=$client_id<br><br>--------------------------------<br>$message_esc";
$data = [
[