mirror of https://github.com/itflow-org/itflow
Fixed ticket details assigned to and closed by, do not show closed by if not closed, do not show time worked if no time was worked, added primary location Phone number under client if exists and other minor cleanups
This commit is contained in:
johnnyq
parent
48dbb3ec4c
commit
b843f530d9
54
ticket.php
54
ticket.php
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@ -31,7 +31,6 @@ if(isset($_GET['ticket_id'])){
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$client_net_terms = $config_default_net_terms;
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}
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$ticket_prefix = $row['ticket_prefix'];
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$ticket_number = $row['ticket_number'];
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$ticket_category = $row['ticket_category'];
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@ -52,6 +51,7 @@ if(isset($_GET['ticket_id'])){
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$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
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}
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//Set Ticket Bage Color based of priority
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if($ticket_priority == "High"){
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$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
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}elseif($ticket_priority == "Medium"){
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@ -91,6 +91,18 @@ if(isset($_GET['ticket_id'])){
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}else{
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$ticket_assigned_to_display = $row['user_name'];
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}
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//Ticket Created By
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$ticket_created_by = $row['ticket_created_by'];
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$ticket_created_by_sql = mysqli_query($mysqli,"SELECT user_name FROM users WHERE user_id = $ticket_created_by");
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$row = mysqli_fetch_array($ticket_created_by_sql);
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$ticket_created_by_display = $row['user_name'];
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//Ticket Assigned To
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if(empty($ticket_assigned_to)){
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$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
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}else{
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$ticket_assigned_to_display = $row['user_name'];
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}
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if($contact_id == $primary_contact){
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$primary_contact_display = "<small class='text-success'>Primary Contact</small>";
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@ -99,6 +111,7 @@ if(isset($_GET['ticket_id'])){
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}
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//Get Contact Ticket Stats
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$ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status = 'open' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_open);
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$ticket_related_open = $row['ticket_related_open'];
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@ -111,17 +124,17 @@ if(isset($_GET['ticket_id'])){
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$row = mysqli_fetch_array($ticket_related_total);
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$ticket_related_total = $row['ticket_related_total'];
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$ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_ticket_id = $ticket_id");
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//Get Total Ticket Time
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$ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_total_reply_time);
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$ticket_total_reply_time = $row['ticket_total_reply_time'];
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$user_name = $row['user_name'];
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if(empty($user_name)){
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$user_name_display = "-";
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}else{
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$user_name_display = $user_name;
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}
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if(empty($user_name)){
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$user_name_display = "-";
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}else{
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$user_name_display = $user_name;
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}
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?>
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@ -273,7 +286,7 @@ if(isset($_GET['ticket_id'])){
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketReplyModal<?php echo $ticket_reply_id; ?>"><i class="fas fa-fw fa-edit text-secondary"></i> Edit</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-danger" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>"><i class="fas fa-fw fa-trash text-danger"></i> Delete</a>
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<a class="dropdown-item text-danger" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>"><i class="fas fa-fw fa-trash text-danger"></i> Archive</a>
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</div>
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</div>
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</div>
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@ -301,6 +314,14 @@ if(isset($_GET['ticket_id'])){
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<div>
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<h4 class="text-secondary">Client</h4>
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<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i><strong><?php echo strtoupper($client_name); ?></strong>
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<?php
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if(!empty($location_phone)){
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?>
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<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i><?php echo $location_phone; ?>
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<br>
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<?php
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}
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?>
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</div>
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</div>
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</div>
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@ -396,10 +417,19 @@ if(isset($_GET['ticket_id'])){
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<div class="card card-body card-outline card-dark mb-3">
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<h4 class="text-secondary">Details</h4>
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<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i><?php echo $ticket_priority_display; ?></div>
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<div class="ml-1"><i class="fa fa-fw fa-calendar text-secondary mr-2 mb-2"></i>Created on: <?php echo $ticket_created_at; ?> by: <?php echo $ticket_reply_by_display; ?></div>
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<div class="ml-1"><i class="fa fa-fw fa-user text-secondary outline mr-2 mb-2"></i>Assigned to: <strong><?php echo strtoupper ($ticket_assigned_to_display); ?></strong></div>
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<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Closed by <?php echo strtoupper ($user_name); ?></a></div>
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<div class="ml-1"><i class="fa fa-fw fa-calendar text-secondary mr-2 mb-2"></i>Created on: <?php echo $ticket_created_at; ?></div>
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<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Created by: <?php echo $ticket_created_by_display; ?></div>
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<?php
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if($ticket_status == "Closed"){
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$sql_closed_by = mysqli_query($mysqli,"SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
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$row = mysqli_fetch_array($sql_closed_by);
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$ticket_closed_by_display = $row['user_name'];
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?>
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<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Closed by: <?php echo strtoupper($ticket_closed_by_display); ?></a></div>
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<?php } ?>
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<?php if(!empty($ticket_total_reply_time)){ ?>
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<div class="ml-1"><i class="fa fa-fw fa-check text-secondary mr-2 mb-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?></div>
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<?php } ?>
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</div>
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<form action="post.php" method="post">
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