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Ticket default to Medium Priority unless specified, as this is just good practice

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This commit is contained in:
johnnyq
2026-08-27 13:04:19 -04:00
parent 069f587c1d
commit bf04d6a757
9 changed files with 10 additions and 10 deletions
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2
agent/modals/asset/asset_bulk_add_ticket.php
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@@ -42,7 +42,7 @@ ob_start();
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
<select class="form-select select2" name="bulk_priority" required>
<option>Low</option>
<option>Medium</option>
<option selected>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>

2
agent/modals/client/client_bulk_add_ticket.php
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@@ -40,7 +40,7 @@ ob_start();
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
<select class="form-select select2" name="bulk_priority" required>
<option>Low</option>
<option>Medium</option>
<option selected>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>

2
agent/modals/recurring_ticket/recurring_ticket_add.php
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@@ -103,7 +103,7 @@ ob_start();
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
<select class="form-select select2" name="priority" required>
<option>Low</option>
<option>Medium</option>
<option selected>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>

2
agent/modals/ticket/ticket_add.php
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@@ -108,7 +108,7 @@ ob_start();
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
<select class="form-select select2" name="priority" required>
<option>Low</option>
<option>Medium</option>
<option selected>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>

2
agent/post/project.php
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@@ -68,7 +68,7 @@ if (isset($_POST['add_project'])) {
$ticket_number = mysqli_insert_id($mysqli);
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$ticket_template_subject', ticket_details = '$ticket_template_details', ticket_priority = 'Low', ticket_status = 1, ticket_created_by = $session_user_id, ticket_client_id = $client_id, ticket_project_id = $project_id");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$ticket_template_subject', ticket_details = '$ticket_template_details', ticket_priority = 'Medium', ticket_status = 1, ticket_created_by = $session_user_id, ticket_client_id = $client_id, ticket_project_id = $project_id");
$ticket_id = mysqli_insert_id($mysqli);
applyTicketSla($ticket_id);

2
api/v1/tickets/ticket_model.php
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@@ -32,7 +32,7 @@ if (isset($_POST['ticket_priority'])) {
} elseif ($ticket_row) {
$priority = mysqli_real_escape_string($mysqli, $ticket_row['ticket_priority']);
} else {
$priority = 'Low';
$priority = 'Medium';
}

4
client/post.php
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@@ -29,9 +29,9 @@ if (isset($_POST['add_ticket'])) {
//Generate a unique URL key for clients to access
$url_key = randomString(32);
// Ensure priority is low/med/high (as can be user defined)
// Ensure priority is one of the four allowed values (as can be user defined)
if ($_POST['priority'] !== "Low" && $_POST['priority'] !== "Medium" && $_POST['priority'] !== "High" && $_POST['priority'] !== "Urgent") {
$priority = "Low";
$priority = "Medium";
} else {
$priority = escapeSql($_POST['priority']);
}

2
client/ticket_add.php
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@@ -43,7 +43,7 @@ $sql_assets = mysqli_query($mysqli, "SELECT asset_id, asset_name, asset_type FRO
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
<select class="form-select select2" name="priority" required>
<option>Low</option>
<option>Medium</option>
<option selected>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>

2
cron/ticket_email_parser.php
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@@ -106,7 +106,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$url_key = randomString(32);
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$ticket_prefix_esc', ticket_number = $ticket_number, ticket_source = 'Email', ticket_subject = '$subject', ticket_details = '$message_esc', ticket_priority = 'Low', ticket_status = 1, ticket_billable = $config_ticket_default_billable, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$ticket_prefix_esc', ticket_number = $ticket_number, ticket_source = 'Email', ticket_subject = '$subject', ticket_details = '$message_esc', ticket_priority = 'Medium', ticket_status = 1, ticket_billable = $config_ticket_default_billable, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id");
$id = mysqli_insert_id($mysqli);
applyTicketSla($id);