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Ticket default to Medium Priority unless specified, as this is just good practice

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This commit is contained in:
johnnyq
2026-08-27 13:04:19 -04:00
parent 069f587c1d
commit bf04d6a757
9 changed files with 10 additions and 10 deletions
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2
agent/modals/asset/asset_bulk_add_ticket.php
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@@ -42,7 +42,7 @@ ob_start();
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
<select class="form-select select2" name="bulk_priority" required>
<option>Low</option>
<option>Medium</option>
<option selected>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>

2
agent/modals/client/client_bulk_add_ticket.php
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@@ -40,7 +40,7 @@ ob_start();
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
<select class="form-select select2" name="bulk_priority" required>
<option>Low</option>
<option>Medium</option>
<option selected>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>

2
agent/modals/recurring_ticket/recurring_ticket_add.php
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@@ -103,7 +103,7 @@ ob_start();
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
<select class="form-select select2" name="priority" required>
<option>Low</option>
<option>Medium</option>
<option selected>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>

2
agent/modals/ticket/ticket_add.php
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@@ -108,7 +108,7 @@ ob_start();
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
<select class="form-select select2" name="priority" required>
<option>Low</option>
<option>Medium</option>
<option selected>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>

2
agent/post/project.php
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@@ -68,7 +68,7 @@ if (isset($_POST['add_project'])) {
$ticket_number = mysqli_insert_id($mysqli);
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$ticket_template_subject', ticket_details = '$ticket_template_details', ticket_priority = 'Low', ticket_status = 1, ticket_created_by = $session_user_id, ticket_client_id = $client_id, ticket_project_id = $project_id");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$ticket_template_subject', ticket_details = '$ticket_template_details', ticket_priority = 'Medium', ticket_status = 1, ticket_created_by = $session_user_id, ticket_client_id = $client_id, ticket_project_id = $project_id");
$ticket_id = mysqli_insert_id($mysqli);
applyTicketSla($ticket_id);