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Ticket default to Medium Priority unless specified, as this is just good practice

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johnnyq
2026-08-27 13:04:19 -04:00
parent 069f587c1d
commit bf04d6a757
9 changed files with 10 additions and 10 deletions
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2
cron/ticket_email_parser.php
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@@ -106,7 +106,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$url_key = randomString(32);
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$ticket_prefix_esc', ticket_number = $ticket_number, ticket_source = 'Email', ticket_subject = '$subject', ticket_details = '$message_esc', ticket_priority = 'Low', ticket_status = 1, ticket_billable = $config_ticket_default_billable, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$ticket_prefix_esc', ticket_number = $ticket_number, ticket_source = 'Email', ticket_subject = '$subject', ticket_details = '$message_esc', ticket_priority = 'Medium', ticket_status = 1, ticket_billable = $config_ticket_default_billable, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id");
$id = mysqli_insert_id($mysqli);
applyTicketSla($id);